Jonathan Cote Email & Phone Number

West Haven, Connecticut, Us

Head of the Information Technology organization responsible for IT, DevOps, and Security for both the Enterprise and Product*Device42 was acquired by Freshworks in June 2024o As the first IT leader for the organization, I built the IT team, processes, created strategy and roadmap to meet the needs of the company, a fast-growing IT Discovery software vendoro Improved design and strategy of very large lab and diverse infrastructure, implementing efficiencies and automation. The lab exists across on-prem, cloud and co-lo providers containing a wide array of OS, hardware, and software technologies. Critical for the organization due to the Engineering team needing to develop and test Device42 discovery against any IT system in customers’ environments.o Design and implement new data center co-lo to be the core of Device42’s lab infrastructure including dedicated racks for a variety of Storage Arrays across all vendors (for Device42 product discovery) o Designed new Information Security Program including both corporate security and Device42 product security. This included new secure processes such as Access Control, Vulnerability and Penetration Testing, SDLC, BCP, etco AWS design and implementation of new multi-Account AWS Organization, using IaC, for all new services and manage migration of existing services to new standardso Implemented a new Corporate IT service providing all IT needs for staff including onboarding, laptop/software procurement, Google Workspace Device Management, Access Control for all services, daily support, etco Key role in acquisition and integration activities with Freshworks for back office, production, software development, and security

Troy, Mi, Us

Leader of Altair’s cloud strategy from an IT operational perspective including cost optimization, governance, and security best practices for the organization’s use of Azure, AWS, Oracle Cloud Infrastructure, Google Cloud Platform, and other cloud infrastructure providers.

Troy, Mi, Us

Datawatch was acquired by Altair in December, 2018. During this timeframe I focused on integrating and merging into Altair's systems.

Bedford, Ma, Us

Head of the Information Technology organization responsible for all IT strategy, systems and support globally.Rebuilt the entire IT organization including people, technology, and processes to a cloud-first model implementing the following achievements:o Office 365 implementation to greatly improve collaboration by providing new services for users including global file sharing (SharePoint, OneDrive), instant messaging and video (Skype for Business/Teams), and Azure ADo Implemented Cisco Meraki global network in all 6 offices with improved security and a highly available solutiono New corporate headquarters implemented with 0 business downtimeo Major on-premises server consolidation and migration to cloud-based systemso Implemented new global cloud phone system with Fuze for all Datawatch staff globally including computer-based tools (softphone, click-to-dial, integrated plug-ins, contact center, etc)o Implemented new server room and network infrastructure for Manila, Philippines office vastly improving services to our Customer Support, and Dev and QA teamso Client systems overhaul including improved hardware, standardization and management tools for remotely dispersed staff, reducing support calls and increasing efficiency of supporto Overhaul of relationship and processes with global managed IT service vendorso Overhaul of security and compliance measures to appropriately meet company’s requirementso Implemented many IT Management tools and efficient processes including a light work management system, device management (Intune), and basic monitoringDrove acquisition of Angoss project consisting of systems migration and server consolidation focusing on user facing systems integrating the two companies within a few months.

Waltham, Ma, Us

Program Management, Project Management, Technical Architect, Business Partner for Vistaprint Global Manufacturing.The Leader of the global technical design of Vistaprint’s Manufacturing production IT systems located in Canada, The Netherlands, Australia, and India.**Manufacturing production environment: 4 Datacenters, 250 servers, 1800 client devices using HP ProLiant servers, Microsoft Windows, VMware, EMC Storage, Cisco Networking, APC Datacenter gear, Thin clients, running Vistaprint’s proprietary Manufacturing software, integrating with many vendor provided shop floor solutions*Central contact/Liaison between IT teams, Software Development, Manufacturing Production, Engineering and R&D, and global vendors*Excelled in Problem Management roles for significant or complex IT problems ensuring communication, resolution, and root cause were thoroughly performed *Merger and Acquisition consulting recommending appropriate IT solutions to meet complex business requirementsAccomplishments:*Led the growth of the global Manufacturing IT organization, over the course of 6 years from 5 to 25 IT personnel, setting the standard for hiring and developing successful team members* Launched 4 new Vistaprint facilities internationally; 2 Manufacturing plants (Australia and India), and 2 Contact Centers (Tunisia and Germany), all under budget/time, enabling the business to grow fast and efficiently (IT Technical Lead/PM) *Drove many technical improvement projects that cumulatively greatly reduced production impacting IT problems year over year, specifically focused around holiday peak performance* Led Europe IT Operations during a successful 5-month expatriate assignment in Venlo, The Netherlands serving as acting EU IT Director during a key transition period while leading search for permanent Director and led other EU focused projects* Drove Team Building workshops involving senior technical staff from sites globally to solve collaboration issues

Systems Engineer and Administrator role at full time client, 3i, (www.3i.com) (Nov. 2005 – Nov. 2007)* Tech Lead for USA Datacenter consisting of 25 HP DL 380 G4 Windows 2003 servers, Citrix Environment, BlueCoat Web Proxy, workstations, laptops, BlackBerry, Video Conference systems, etc* Provide support for all IT services for all 3i USA offices (Waltham, Menlo Park and NYC). * Primary projects include New Citrix MetaFrame Build, Avaya VoIP implementation, LAN network replacement, AD upgrade, Exchange 2003 Upgrade, BlueCoat implementation

Fairfax, Va, Us

Systems Administrator for full time client, CCSSO (www.ccsso.org)*Administer 7 Windows 2003 servers (Dell and HP), 90 PCs (Dell and Gateway), 15 laptops, 5 Tablets, 10 BlackBerry handhelds, 8 LCD projectors, NEC PBX with 100 phones* Upgraded or replaced nearly every component in the environment in my 15-month stay* Projects: Exchange 2003 Upgrade, Windows 2003 Upgrade, Office 2003 Upgrade, Windows XP Upgrade, BES 4 Upgrade, Server HW replacements, Core switch replacement, Client HW replacement

Providence, Ri, Us

* Performed all IT management, administration and support for a busy non-profit organization that contained a Windows server and client environment, PBX phone system, security system, and webmaster duties for rifoodbank.org* Major projects included the Food Bank’s relocation, Warehouse System Implementation (Navision CERES), website creation, phone system restoration, NT4 to Windows 2000 server migration, Exchange 5.5 to 2000 migration* Provided heavy user education, training, and support

Rueil-Malmaison, Île-De-France, Fr

Inside Sales and Technical Support Representative on APC's Customer Solutions Team (CST)* Consumer Team Top Representative for January and February generating a quick promotion to the next tier of customers on the Business Team after only 2 months, 6-12 months faster than normal path. * NetShelter Product Champion: Main contact for all Tech and Sales Representatives for NetShelter product. Organized trainings and contests for sales and support of product. Increased sales in CST 50% during contest.

Master Of Science, Information Technology

Bs, Computer Information Systems And Management

Candidate, Masters Of Information Technology