Jonathan Camacho Vázquez Email & Phone Number

Puerto Rico

Puerto Rico

Puerto Rico

Acted as the primary point of contact and liaison between Northrop Grumman and the USPS, ensuring uninterrupted nightly mail processing operations. Managed consumables and spare parts for maintenance to sustain seamless postal operations. Provided guidance to USPS managers and supervised the scheduling of maintenance windows, new installations, and training for USPS personnel, contributing to operational excellence. Proficiently operated, maintained, and troubleshooted electronic, mechanical, and computerized systems, consistently addressing alarms and phone logs within a 24-hour timeframe, surpassing expectations. Achieved consistently high scores, exceeding 90 percent in all site audits, resulting in contract extensions.

Guaynabo, Pr, Puerto Rico

Established Employee Liaison: Functioned as the initial point of contact (POC) for staff, providing efficient IT support and elevating user satisfaction.Operational Excellence: Spearheaded enhancements in ticket management, troubleshooting processes, and the creation of streamlined scripts, resulting in improved efficiency and reduced downtime.Process Standardization: Developed comprehensive procedures and documentation for troubleshooting, ensuring consistency and adherence to best practices across the IT support team.Comprehensive IT Management: Proficiently oversaw the end-to-end management of computer systems, including installation, configuration, maintenance, and troubleshooting, encompassing a diverse range of hardware, such as desktops, laptops, and peripherals.

Carolina, Puerto Rico

Strategic Expansion Oversight: Led the planning and execution of new site construction projects, facilitating the expansion and delivery of internet and cable-vision services to previously uncovered regions across the country.Resource Management: Efficiently managed inventory, including materials, tools, and personnel, ensuring optimal allocation for project success.Mergers and Transition Support: Played a pivotal role in aiding the acquiring company, Liberty Communications, during the transition of services from the acquired company, One Link Communications, contributing significantly to Liberty Communications' rise to the position of the leading telecommunications company in Puerto Rico.

Avionics Systems Operations and Maintenance: Expertly operated and maintained avionics systems, adhering to technical publications to guarantee the full operational readiness of all aircraft, enabling mission success.Leadership and Mentorship: Assumed a leadership role by guiding and mentoring new recruits, equipping them for deployment. Delivered comprehensive technical training both in classroom settings and in real-world field environments, benefiting personnel across all ranks within the team.Resource Management: Managed technical publications, spare parts (including ordering, receiving, and inventory management), and shifts to ensure the shop remained consistently mission-ready, fostering operational excellence.

San Juan, Puerto Rico

Served as a Counter Intelligence Agent within Best Buy's Geek Squad, assuming responsibility for a comprehensive range of computer-related tasks, including repairs, upgrades, installations, and technical support in the retail store.Key Responsibilities included:Diagnosing and resolving issues encompassing hardware, peripherals, software, operating systems, and internet connectivity.Expertly handling the installation of both software and hardware components, as well as executing system upgrades.Conducting preliminary assessments to identify product requirements and determine suitable service solutions.Delivering top-notch technical support to clients, ensuring their needs were met effectively.

Master Of Business Administration - Mba, International Business

Bachelor Of Engineering (B.E.), Computer Engineering