Jonathan D. Email & Phone Number

Irvine, Ca, Us

Irvine, California, Us

• After consistent weekly/monthly performance reviews, I was given the opportunity to lead the Cloud Support Engineer Team, which was also led me to act as a point of escalation, support the CSE's on both on a technical and professional level, as well as involving cross-department to fulfill client requests in a timely manner. • Host weekly seminars to keep the team up to date with the newest Microsoft features.• Run daily meetings to keep the team informed with internal processes as well as collaborating with several other departments, as things in the tech world, never stop changing.• Still serve as a technical SME for all M365/Azure.• Zoho Reporting/Analytics

Irvine, California, Us

• Functioned as a Technical SME for M365/Entra Workspace • Specialized in Endpoint Management, which led to me architecting Entra and hybrid joined migration projects, BYOD, and prepping for Autopilot & EDR. • Managed endpoints(Windows & Mac) with Intune, including Autopilot/OOBE andconfiguration profiles, compliance policies, BitLocker, LAPS, etc.• Served as a Main POC for when it came to escalating tickets form/to Sev A cases• Migrated on-prem file servers’ data to SharePoint & configured least-privileged file structures for proper folder/drive mapping• Administered multi-factor authentication from legacy to modern authentication through the means of Conditional Access• Worked directly with IT Admins and perform RCA for any/all M365/Azure issues, but not limited to Exchange, Purview/Compliance, Defender, Teams, Entra, VM host pools, NSG’s, Azure file storages (blob, file storage, etc.), Azure Networking, etc• Consulted with security professionals to properly set legal procedures such as DLP, eDiscovery, Identity Management, RBAC, Litigation Holds, and retention data holds. • Work with Zoho Ticketing to communicate with clients and internal department heads/teams.

Brought on to setup a baseline infrastructure for a newly founded Court Reporting agency in southern California. Currently in charge, but not limited to M365, MAM, MDM, and configuring baseline security postures.Since this a brand-new agency, I was given the opportunity to be involved with more of the behind-the-scenes business critical roles/functions, thus making me a Partner along with the President and our Sales Partner.• Configured & maintained a security posture of at least 70% in compliance, device, and defender. • Enrolled all entra-joined devices to Autopilot• Configured BYOD device enrollment for Android, iOS, MacOS, and iPadOS. • Setup baseline Defender/Compliance policies such as DLP, sensitivity labels, retention policies, & PIM/IAM. • Utilized RBAC roles to keep IAM infrastructure in place and least-privileged • Setup SSO/Provisioning for several enterprise applications, but not limited to Zoom, LastPass, Notion, Jotform, PostMaster, AWS, etc.• Set Custom SharePoint & OneDrive policies to keep sharing to a minimum and require access renewal every 30 days. • Setup an internal SharePoint ticketing system to manage file and folder access, new equipment quotes, etc.•Administrated custom Teams policies to control guest/external access, end-users from using custom apps, and required them to follow a SOP to request access.•Configured custom email policies, but not limited to anti-spam, anti-phish, user quarantine, etc.• Rolled out various conditional access policies and various other Entra policies to satisfy several security standards, MFA, geo-restriction, SSPR, enforce SSO/SAML/SCIM for various enterprise applications.

Started up from the ground up a local/remote IT support MSP company in the Atlanta Area during the pandemic that works in both residential and commercial residences.- As the goal is to scale, I currently work with multiple partners in each coast to satisfy business needs. The business works, but not limited to running networks cabling, setting up NextGen FW’s, POS, Wi-Fi, MDM/MAM, WFH setups, CCTV, M365 IDP, etc.- Lead several projects with various accredited organizations and have implemented several cybersecurity protocol frameworks to comply and receive several national accredited certifications, but not limited to NIST, SOC1, SOC2, and SOC3 certifications. During these projects, have also implemented several Zero-Trust policies such as Conditional Access, PIM, Limited Sharing, Geo-Restricted logging, token protection, etc.- Led Architected several commercial and residential wireless deployment projects, POS installations, Microsoft 365 new tenant rollouts with security baseline policies, network cabling, firewall/network switch installs, and several more.- Managed data classification projects lasting 3 to 6 months using Microsoft Purview/Compliance, organizing and classify data across SharePoint and OneDrive Sites, endpoints, etc. - Led Architected, planned, piloted, and deployed endpoint projects lasting 2 to 4 months using Endpoint Manager/Intune. - Structured security score proposals to meet compliance standards for tenants ranging from 20 to 1000 users and devices. - Assessed several Microsoft several utilizations across multiple tenants in various sectors across the board (finance, healthcare, government, etc.) delivering comprehensive reports with recommendations for optimization and improvements, along with suggested Microsoft licensing suggestions.

Atlanta, Ga, Us

• As a System Administrator, I am responsible for supporting our internal facing technology so thatour internal staff can work securely, proficiently, and efficiently as possible.• Provided Tier III technical/operations support for both Windows and MacOS users.• Deployed custom Apps, configuration profile, OS updates through the means of JAMF and IntuneMDM.• Administered onboarding/off boarding processes by utilizing Dynamic Groups and de-provisioning user and exporting data via eDiscovery cases.• Authored multiple KB’s and Courses through Udemy and 360Learning.• As a startup legal-tech company, we have needed to work quickly and had to wear many hats tokeep up to par with our company’s technology needs while maintaining a strong security base.Having that said, we currently have 3 offices across the nation and developed in house training withKnowBe4, so that our internal staff can always be up to date with latest security breaches so thatwe can prevent them to the highest degree.• As our goal is to scale, we have opened offices in Atlanta, Dallas, and Tustin, CA. Fortunately, forme, I was given the opportunity to relocate to Tustin, CA and build out the new office from theground up. From the very beginning I had to act both as a project manager in OPS and of course mymain Job in IT. Thus, it allowed me to be a liaison and make great relationships with multiplecontractors to make sure our suite was compliant to the highest degree in security along withmodern-day technology.• To stay on top of security, we only work with state-of-the-art technology such as O365 for email,Azure AD for our IdP, MECM/Intune, JAMF Pro and JAMF Connect for workstation/mobile devicemanagement, and Cato SASE for FW SASE, SD-WAN, while protecting our office/remote employees.

Timonium, Maryland, Us

Atlanta, Ga, Us

IT Assistant for RBM of Atlanta, RBM of Alpharetta, Roswell Infiniti, Infiniti of Gwinnett, Subaru of Gwinnett, & Select Mitsubishi• Perform Technical Support Troubleshooting and Diagnostics on Windows, iOS, & MacOS software and devices.• Modifying SQL Applications to meet traffic user needs.• Maintaining User/Customer Data secure. • Managed mobile device/applications through Jamf, AirWatch, Mass360, and Intune. • Analyzing user productivity/traffic/equipment to maintain coverage and deadlines for bigger projects.• Hosted End-user seminars to educate users on how to utilize their M365 suite to increase their day to day work life to increase their productivity. • Managed 5 dealership orgs and 7 physical sites. • Configured Site to Site VPN for file share connectivity • Upgraded Domain Server/Name Services from 2008 to 2012 and to 2016• Managed and Upgraded Mitel VOIP communications• Migrated users from Mitel VOIP to YeaLink VOIP. (Ported and Imported Numbers)• Educating users through the means of technology.• 500+ endpoint deployment

Overland Park, Kansas, Us

• Provided customer support when it came down to their mobile/technology needs. This included any billing issues, new device setup, change of plans, and of course phone activations.• Always meet and or exceeded monthly goals to help grow the business.• Identified customer issues and demonstrated different kinds of plans to help them resolve their issue, whether that was saving them money or adding a simple feature-add on.

Us

- Shift Leader

• Brief overview of Programming Principles• Backed Up & Restored Workstations.• Troubleshooting Hardware & Applications. • Educated users on Technology.

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance

Associate’S Degree, Cyber Security

Computer Science

High School, General Studies