Jonathan Dale Email & Phone Number

Bentonville, Arkansas, Us

Product lead for the Walmart US eComm business across in-store picking, customer pickup, and delivery.

Bentonville, Arkansas, Us

PM lead for Walmart’s entire Pickup and Delivery suite of products, including grocery, general merchandise, and omni-channel experiences.

Mountain View, Ca, Us

Led engagement with customers to understand and optimize the usage and launches of products in Google’s multi-billion dollar advertising business. Ran customer success and product strategy, coordinating across Product Management, Engineering, and Sales VP leadership. Led a team of 65 Googlers (5 senior direct reports and 61 specialists).* Synthesized Voice of the Customer data-driven insights and worked with senior Product Management, Engineering, and Sales teams to resolve issues; identified significant spend being returned to customers due to yield-optimisation algorithm issues in one product area.* Drove product improvements focused on customer satisfaction and success needs; identified and resolved significant customer churn between two product areas.Resolved high-impact issues with Product Management and Engineering leadership; halted a significant rise in customer support issues and further reduced those issues in one product area.* Worked with senior leadership to set product vision, strategy, and roadmap, especially in the face of increasing service costs, customer dissatisfaction, and marketplace challenges, such as privacy; prioritised short-term and long-term customer support issues to improve satisfaction by >20 points in multiple product areas.

Mountain View, Ca, Us

Responsible for product excellence, serviceability, and customer satisfaction across Google’s multi-billion dollar publisher business. * Drove future product direction based on in-depth understanding of both technology and business goals; closed a 2-year beta program after identifying a significant attrition rate.* Reduced overall product costs through data-driven serviceability initiatives; consistently reduced customer support issues 4 years in a row.* Implemented quantitive and qualitative customer feedback assessment models; worked with Product Management and Engineering teams to resolve top customer issues affecting customer success and serviceability.* Minimized launch risk by implementing comprehensive alpha and beta deployment programs with strict exit criteria around customer support issues, bugs, and product performance; ensured all high-severity bugs were resolved and customer support issues were at acceptable launch levels.* Focused Product Management and Engineering leadership on products with significant support costs and customer satisfaction issues; improved 5 products areas that were net revenue negative.

Mountain View, Ca, Us

Led engagements with senior leadership to improve the customer experience and supportability of Google’s AdSense publisher advertising products. * Worked with Product Management and Engineering teams on minimum-viable product launches; prioritized critical features enabling the migration of customer businesses 6 months ahead of schedule.* Drove business-blocking escalations to conclusion with Engineering teams; improved time-to-resolution on the highest severity issues for historically poor performing product areas.* Developed global feature prioritization methods, support models, and launch processes to provide transparency; provided insights into product designs and introduced standard launch criteria for all product areas.* Implemented data-driven insights to improve yield optimisation and net-revenue; automated account health checking that improved revenue performance in one product area.

Sunnyvale, Ca, Us

Responsible for designing and deploying systems to achieve the business objectives of new affiliate contracts.* Worked with the Business Development and Operations teams to design solutions for unique affiliate requirements; seamlessly integrated WebMD’s and Yahoo! Health’s business needs into one product.* Implemented new meta-data definitions to maximize performance across Yahoo!’s owned and operated and affiliate businesses; enabled previously unachievable revenue opportunities.* Led Product Managers in capturing and prioritizing new business requirements; designed systems to enable common selling practices across Yahoo! Finance and other finance affiliates.* Worked with Operations teams to ensure the correct setup of affiliates; reduced overall time-to-market for an affiliate from 3 months to <2 weeks.-—-Led the migration of Yahoo!’s entire >$2BN display advertising business to a new platform implementation.* Delivered against the goal of 93% of advertising campaigns migrated by year-end 2010, representing 99% of revenue.* Defined minimum-viable product requirements based on migration needs; drove inclusion in roadmaps at senior Engineering decision-making forums.* Designed and executed the overall migration strategy, including strategy updates for VPs and SVPs across Product Management, Engineering, and Sales. * Led 8 senior architects in designing solutions necessary to execute the migration strategy; delivered an overall 3-phase migration approach to the SVP of Engineering that ensured business continuity and appropriate contingency planning.

Created and managed research vision, activities, budgets, and personnel within the Distributed Systems Center of Excellence and associated projects. Designed system architectures, research and technology solutions, cost projections, and implementation plans for internal and external projects according to customer requirements. Contributions to several software development projects in service-oriented architectures platforms, ontologies, data processing and analysis, dynamic and continuous planning systems, and, 3D visualisations.Worked with the US Office of Naval Research in the areas of developing intelligent sensor platforms to support mission-awareness for deployment and collaboration in large-scale battlespaces as well as building an environment to model, simulate, and analyse disease spread across large and small populations for infectious diseases, such as, pandemic influenza.

Jp

Responsible for managing contractor and intern resources and for building a technical development program which constructed applications and proof–of–concept demonstrators for subsidiary businesses in the United States, Europe, and Japan. Participated in industrial standardisation efforts on behalf of Fujitsu, Ltd. including World Wide Web Consortium (W3C), Open GRID Forum (OGF), and Object Management Group (OMG).Worked on designing and building intelligent decentralised systems for customers based in Europe, Japan, and the US. These systems share the properties of being flexible and adaptable to change when they are deployed in large-scale environments, such as, enterprise systems or the Internet. Built tiered applications for various domains, such as, automotive in-car navigation systems, tourism call center help desks, ISP user profiling and advertisement matching, and social networking sites.

Meyrin, Genève, Ch

System administrator to several CAD/CAM computers for physics engineers designing magnets for the next-generation particle collider (LHDC). Managed a cluster of Sun Solaris and DEC VAX/VMS machines and evaluated the performance of two CAD/CAM packages, Pro/Engineer and Euclid. Wrote scripts and programs to automate tasks for the physics engineers.

Phd, Computer Science

Bsc, Computer Science