Jonathan A. Email & Phone Number

Sacramento, Ca, Us

Sacramento, California

M&O Process Lead for large case management and payroll system running in a hybrid infrastructure.• Manage the workload of a large engineering team, triage, assignments (Jira, Service Now)• Provide leadership, coaching and direction, ensure objectives of the team match account goals• Communicate with other delivery teams and functional peer groups, vendors and partners• Manage project schedules to ensure projects are well resourced and are delivered on time• Manage the flow of day to day operations, work assignments, and prioritization of tasks• Review current status of operational tasks and preparing recommendations for improvements• Communicate team goals, accomplishments and status reports to upper management• Exercise judgment to determine appropriate action during Production Incidents.• On call as 24x7 escalation point for Incident Management.• Ensure prompt response to incident calls, tickets and escalations• Root Cause Analysis and Problem Management of client facing environment incidents• Ensure available process documentation for technical as well as procedural tasks.

Roseville, Ca

• Direct the activities of a 9 person team (3 offshore)• Provide leadership, coaching and direction, ensure objectives of the team match account goals• Communicate with other delivery teams and functional peer groups, vendors and partners• Manage project schedules to ensure projects are well resourced and are delivered on time • Manage the flow of day to day operations, work assignments, and prioritization of tasks• Review current status of operational tasks and preparing recommendations for improvements• Communicate team goals, accomplishments and status reports to upper management • Exercise judgment to determine appropriate action during Production Incidents. • On call as 24x7 escalation point for Incident Management. • Ensure prompt response to incident calls, tickets and escalations• Review and participate in Root Cause Analysis of client facing environment incidents• Identify operational risks and mitigating these as soon as possible• Establish process documentation standards. • Ensure available process documentation for technical as well as procedural tasks.• Key role in data center transition project moving the CalWIN footprint to new Data Center

Roseville, Ca

• Responsible for the maintenance, monitoring and administration of the CalWIN Tuxedo System.• Release CalWIN back-end code to various environments • Analyze Customer Requests’ impact to the Tuxedo environments

Seaside, Ca

• Member of QA Team for PSA Data Migration Project• Reviewed and tested SQL scripts• JIRA ticket admin• Agile scrum• Attended meetings with customer PMO

Roseville, Ca

• HP ECM/Exstream software administrator, ensures applications are current and up and running• Transition and upgrade activities (software) of large enterprise system • Install and configure WebLogic domains• Install and configure Pitney Bowes Spectrum software• Maintain internal and external websites• Troubleshoot and maintain scripts• Analyze and document software installation processes and procedures• Deploy web applications / release code• Perform software maintenance• Maintain multiple test environments• System administration activities on Unix/Linux and Windows servers

Folsom, Ca

• Management Reporting subsystem subject matter expert and thought leadership • Performed maintenance and operations of reporting systems• Contributed to RFP for new contract• Mentored and trained team members• WebSphere admin for client correspondence applications

Folsom, Ca

• Implemented enterprise management reporting solution in large scale roll out• Developed release and deployment processes• Provided management reporting training to customers• Designed and implemented software tools to manage the reporting system• Participated in solutions architecture• Key player in major software / hardware upgrade for production reporting systems• Project Manager for software and hardware upgrade• Wrote maintenance and operations procedures and documentation for reporting

Folsom, Ca

• Authored system environments design documentation • Designed enterprise management reporting solution • Created test plans and cases• Developed test scripts in Winrunner and Rational Robot• Performed Benchmark testing• Participated in Capacity planning• Rational Clearquest developer and administrator• Requisite Pro, Robot administrator• Business Objects universe designer and administrator• Management reporting administrator• Authored impact analysis and deliverable expectation documents

Berkeley, Ca

• Hired and supervised staff of 4 testers• Started up the software QA department• Stood up complete QA lab with multiple hardware platforms• Developed test cases and scenarios• Managed defect tracking applications• Participated in the launch of the e-commerce website.

San Francisco, Ca

• Tested e-commerce and banking website• Developed test cases and scenarios

Oakland, Ca

• Developed and ran builds/work packages for release• Developed installers• Released gold bits CDs for distribution• Set up demonstrations of Vision Builder and Vision JADE software applications. • Tested the Vision Builder and Vision JADE applications.

San Jose, Ca

• Tested the SONY VAIO platform software bundle.

Monterey, Roseville, Ca

• Sales and leasing respresentative

Sacramento, Ca

• Scheduled and ran nightly batch jobs in production control environment• Updated the Lottery tote boards daily• Performed distribution of reports • Administrative duties in the sales and marketing department • Contact with vendors on contracts for installation of in-counter scratcher dispensers • Contact with vendors working on 8000 KENO monitor installations statewide• Prepared statistical reporting to Managers

Sacramento, Ca

• Accounts payable, receivable and inventory accounting• Configured and operated accounting information systems

Texas, Alaska, California

• U.S. Air Force - Accounting and Finance Office, Computer Operator• 343 Tactical Fighter Wing Eielson AFB, Alaska – 1984-1986• 323 Flying Training Wing Mather AFB, CA – 1986 - 1990• Unit Advisory Council, 1988-90• Air Force Sergeants Association, 1988-90