Jonathan A. Email & Phone Number

Ann Arbor, MI, US

Richmond, Kentucky, United States

• Orchestrate customer operations for 65+ guests per shift, achieving an impressive 99.2% guestsatisfaction rate, demonstrating a commitment to excellence in customer service.
• Implement rigorous inventory management practices, maintaining 100% accuracy in sales andinventory count ledgers to prevent theft and ensure efficient financial operations.Enhance operational efficiency by conducting.

• Spearheaded daily lawn care and beautification initiatives, achieving impeccable upkeep of buildings,grounds, and public spaces, elevating overall aesthetics, and enhancing property value.
• Oversee workflow coordination with 2 supervisors and 4 grounds staff to prioritize assignments andefficiently manage emergency maintenance requests, resulting in timely task resolution.
• Developed job task calendar for 15+ Facilities Management employees, reducing work ordercompletion time from 3 weeks to 2 days, streamlining workflow, and improving operational efficiency.

Ann Arbor, Michigan

• Conducted 5-10 applicant interviews monthly and transcribed interviews for hiring officials,facilitating the selection process for new employees.
• Managed security clearance for 500+ daily visitors and staff across a 2.1 million square footresearch complex, ensuring safety and access control across 28 buildings.
• Developed and maintained job-task calendars for 8-12 Survival Flight employees, optimizing shiftscheduling and coordination to support critical emergency response operations.

Greater Lexington Area

• Processed over 338 medical billing records per 8–12-hour shift for a healthcare client, achieving99.5% accuracy rate in data entry.
• Updated and streamlined 1,000 standard operating procedures during an external audit, reducingprocedure time by 30% and enhancing compliance.
• Managed $500,000 in materials and labor for checkout counter installations across 17 retaillocations in multiple states, ensuring on-time and budget-compliant project completion.
• Spearheaded collaboration with 5 staff and 3 supervisors as a Court Security IT Specialist and ledtechnical support and implementation of security protocols across 26 counties across Kentucky.
• Implemented state-of-the-art security measures, reducing system downtime by 50% througheffective troubleshooting and system enhancements, enhancing operational efficiency and safety.Companies Served: Xerox, Allegra.

Louisville, Kentucky Area

• Shuttle Driver and Hotel Concierge, Four Points Sheraton Hotel, Louisville, KY Nov 2015 - May 2016
• . Transported hotel shuttle for 300+ guests per week and assisted hotel as concierge to schedule guest outings to area attractions
• Provided front desk guest services, supported restaurant staff in expediting meal orders in restaurant, and completed routine maintenance tasks in hotel and grounds

Louisville, Kentucky Area

• Co-General Manager, Wendy’s Restaurants, Scottsburg, IN and Louisville, KY May 2015 - Nov 2015
• . Managed profit and loss and increased store sales goals 30%
• . Oversaw corporate training and ServSafe training, and managed 60 employees and 5 assistant managers

Tarpon Springs, FL

• Ran daily operations for 200+ room hotel property and led 8 staff members, optimizing guestservices and achieving a 95% customer satisfaction rate.
• Developed and implemented a beverage inventory management system, reducing beverage costs by20% and training 8 employees on usage to enhance operational efficiency.
• Controlled financial transactions, including daily cash deposits and audit backups, ensuringaccuracy and achieving a 100% compliance rate with accounting standards.

Tampa/St. Petersburg, Florida Area

• Directed parking operations for 650 spaces across 4 offsite airport locations and Tampa PortAuthority cruise line services, achieving high customer satisfaction ratings.
• Supervised 25 employees, optimizing staffing schedules, payroll management, and bi-weekly paydistribution to enhance operational efficiency.
• Optimized third-party reservation processing for 180+ daily parking reservations, achieving a50% increase in booking efficiency and enhancing the customer experience.
• Secured financial integrity by executing bookkeeping tasks with Square for ledger balancing,processing financial transactions, and generating 7 daily deposit reports.
• Achieved an 80% revenue increase and 90% boost in repeat business within 6 months at TampaPort Authority and Tampa International Airport, surpassing targets

Tampa, Florida, United States

- Provided customer support via chat, phone, and email for 85+ America Online customers per 12-hour shift - Troubleshooted technical support for Mac, iPhone, iPad and Windows users - Received numerous awards for outstanding customer service

Charlotte, North Carolina Area

- Managed profit and loss and increased store sales goals 73%- Oversaw corporate training and ServSafe training, and managed 40 employees and 3 assistant managers

Charlotte, North Carolina Area

• Aided 1000+ customers a day checking in for flights, validating itinerary, collecting fees, answering questions and helping passengers in distress.
• Specialist in conflict de-escalation to prevent people from escalating into violence. Achievements: awarded letter of accommodation for conflict resolution and customer service.

Clearwater, FL & Charlotte NC

• Collected parking fees for hotel functions and department charge backs and developed employee training protocols for cash handling procedures.
• Coordinated parking and security for 300 parking spaces, 7,400 public parking spaces and 50,000 camp sites and parking at Charlotte Motor Speedway, Bank of America Stadium, Spectrum Center, Cameron Brown office.
• Cultivated staff of 250 employees to deliver consistently highly rated customer care while ensuring adherence to city parking laws, codes, and regulations. Directly coached 25+ employees and implemented strategy.
• Spearheaded $2.5 million dollar contract for Mecklenburg County and provided150 parking spaces. Collected monthly fees and oversaw city contract to ensure parking compliance.
• Introduced and launched custom reports for monthly card holders, developed policy and procedure for replacement of lost or stolen cards, and ran monthly reports on parking fees for hotel events.Achievements: Managed.

Cincinnati Area, KY

• Managed P&L sales goals and targets for store
• . Oversaw training and cross training classes for employees, including ServeSafe measures
• . Scheduled and managed staff of 60 and 5 managers
• . Served as regional training manager, training across stores with a staff of 4 managers to clean up problem stores and retrain current managers