Jonathan D. Email & Phone Number

Cambridge, Massachusetts, Us

New York, Ny, Us

- Build and manage the LivePerson website instance of a highly personalized Conversational AI Marketing Bot, to delight website visitors, prospects and customers and showcase the best our solution has to offer while capturing high intent leads that convert into SQLs- Identify additional high growth, high impact opportunities at various stages of the marketing funnel and develop a rapid testing strategy to drive desired outcomes- Create end-to-end experimentation process including hypothesis setting, test design, KPI selection and goals, test execution, results measuring and recommendations- Execute A/B and multivariate (MVT) optimization tests that drive fundamental improvements to the web experience and performance- Interpret data, identify key findings, make recommendations and share learnings based on testing results to positively impact customer experience, conversion rates, future web developments and further testing iterations- Work closely with Dev teams to build, QA, launch, and monitor A/B tests, while ensuring no cross-pollination of tests with other functions

New York, Ny, Us

New York, Ny, Us

LivePerson makes life easier for people and brands everywhere through trusted Conversational AI - Manage and train agency inbound sales team. - Architected the automation strategy and guiding UX principles for LivePerson's industry leading Conversational experience. - Collaborate with Creative, Front-end and Back-end developers, content strategists to optimize website content, integrations and chatbots. - Collaborate with marketing & sales colleagues and territory owners to build lead sales pipeline - Produce lead activity and pipeline reports. - Emphasized proper integrated content marketing strategies throughout multiple channels for greatest UX and consistency with minimal user friction.