*Develop and implement effective recruitment strategies to attract top talent.*Lead and manage the recruiting team, providing mentorship and performance feedback.*Oversee the entire recruitment lifecycle, from sourcing to onboarding.*Manage relationships with external recruitment agencies and vendors.*Stay updated on industry trends and recommend innovative recruitment methods.

•Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc. •Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews. •Sets up interviews between candidates and hiring managers. •Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building. •Getting Documents from the candidate for Onboarding•Preparing Contracts•Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

•Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc. •Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews. •Sets up interviews between candidates and hiring managers. •Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building. •Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

•Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc. •Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews. •Sets up interviews between candidates and hiring managers. •Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building. •Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

• Sourcing of suitable applicants by conducting research on job boards, applicant tracking systems, company web sites etc.• Overseeing 5 proficient JR Recruiters• Recruiting passive candidates through phone calls, emails, and general relationship-building.• Conducting pre-assessment calls with candidates, verifying different items such as qualifications, availability, and compensation requirements.• Organizing and keeping of candidates’ files, tracking their activities, opportunities, and references.• Maintaining a record of candidates sourced through the SS Tracker.• Creating end of day reports of productivity and results.

• Conducted coaching, training and huddle updates.• Monitored agent status real-time• Overseeing 12 proficient technical support agent• Took supervisor calls

• Conducted coaching, training and huddle updates.• Overseeing 18 proficient outbound technical support agent• Monitored agent status real-time.• Took supervisor calls

• Assisted inbound customers on their general inquiry of billing and satellite radio• Assisted inbound customers on activation of satellite radio.• Provided technical and repair support for satellite radio.• Assisted inbound customers on their billing issues, upgrade and downgrade of service and the main tasks of updating customer’s equipment under eligibility grid.

• Assisted inbound customers on their general inquiry of cable, phone and internet service.• Assisted inbound customers on activation of cable, phone and internet service.• Provided technical and repair support for cable, phone and internet service.• Assisted inbound customers on their billing issues, upgrade and downgrade of service and the main tasks of updating customer’s equipment under eligibility grid.

• Assisted inbound customers on their general inquiry of cable, phone and internet service.• Assisted inbound customers on activation of cable, phone and internet service.• Provided technical and repair support for cable, phone and internet service.• Assisted inbound customers on their billing issues, upgrade and downgrade of service and the main tasks of updating customer’s equipment under eligibility grid.