Jonathan Dills Email & Phone Number

* Identify and escalate reliability issues and trends to the appropriate team for immediate action or for future improvement.* Develop and help implement strategies to increase customer satisfaction.* Assist with training and mentoring of new Product Support Representatives.* Utilizes product knowledge to identify training topics that will increase the.

* Provided effective technical hardware, software and consumable trouble shooting and training to customers, including distributors, via phone and email. * Utilized, maintained and developed FAQs, solution scripting guides and knowledge bases, used by both domestic and international service teams, providing a uniform approach to troubleshooting and.

* Provided territory and account management for 5 states.* Supported and advised large cardiology practices and coumadin clinics on patient selection and suitability for home based INR self testing and monitoring.* Collaborated with the regional account executive to ensure a consistent level of account interaction and relationship building with a focus on.

* Facilitated the transition and training of eight new technical service representatives and the new technical services department by providing transfer of technical knowledge, policies, procedures and product history for several medical diagnostic devices.* Developed and delivered training and mentoring of new technicians. Ensured effective on-boarding.

* Responsible for assisting customers, territory manager, technical consultants, distributors and strategic marketing partners in answering questions and resolving problems in the areas of product performance, technical inquiries, complaints, regulatory issues and training.* Answered incoming calls for Technical service, providing prompt and accurate.

* Responsible for the design, development, implementation and evaluation of projects, distributor promotions and events. Support all product marketing and sales programs including responding to customer inquiries and identifying customer needs, literature fulfillment, distributing leads, organizing and tracking program results. Preparing materials for.

* Supported operations organization with technical reporting, logistics, and administration of office management.* Managed facilities and department support. Office logistics, AP coding and administration of invoices, shipping, receiving, asset tracking, purchasing, service and repair of equipment.* Provided aggregation of management reports to support.