•Laptop Refresh & Data Migration: Completed and booked 700 users for laptop refreshes, optimizing scheduling and user transition processes. Streamlined data migration protocols, reducing setup times by 75% and minimizing downtime.•Offboarding & Asset Management: Spearheaded IT asset return coordination, leading to a 50% improvement in equipment recovery rates. Closed 800 offboarding tasks and resolved 30 escalated tickets within ServiceNow. Collaborated with managers nationwide and worked closely with HR and Legal to ensure efficient IT asset returns. Optimized offboarding processes and developed a comprehensive training guide to streamline tasks and improve efficiency.•Ticket Management: Resolved 200 ServiceNow tickets, significantly reducing backlog and improving SLA adherence.•Cisco Switch Upgrade & Meraki Integration: Assisted in the upgrade and configuration of Cisco switches for Meraki cloud management, supporting network setups across multiple office locations.•APC Configuration & Monitoring: Configured APC systems across multiple offices nationwide, setup, identifying and diagnosing critical battery conditions to ensure reliability.

See https://j-dinhdesigns.com/ for current details and services. Providing IT support, creating/maintaining websites, consulting for start-ups, saving the world, etc.

-Provisioned , diagnosed, and troubleshoot Azure Virtual Machines (VMs), VNets, and Network Security Groups (firewalls)-Provided expertise in configuring and troubleshooting osTicket ticketing system/platform.-Administered Active Directory essentials, including user management and security group assignments.-Managed Windows Server file share permissions to enhance data security and accessibility.-Diagnosed and resolved network issues to minimize downtime and optimize reliability.-Demonstrated proficiency in DNS fundamentals, effectively troubleshooting issues and optimizing configurations.

Responsible for providing high-caliber experience and exceptional customer service to a discerning clientele. Job functions include providing diners with a detailed overview of menu items, questions regarding complex dish preparation, and offering recommendations on wine and pairings.

-Strong interpersonal skills; proven ability to interact professionally and efficiently with colleagues, customers, and vendors. -Enhanced essential skills, such as an understanding of the economy of motion and the ability to multitask and perform under pressure, by working in fast-paced, high-volume conditions.

-Helped manage companies social media accounts, developed marketing strategies to utilize posts, advertisements, and promotions with a monthly budget to encourage more website clicks and followers. -Helped achieve monthly sales goals by utilizing social media marketing to increase website traffic and brand awareness. -Used social media marketing strategies to influence and maintain a positive brand image which assisted in doubling sale numbers for products in the 2017/2018 year.