Jonathan Bartsch Email and Phone Number

PROCESS IMPROVEMENT• Updated resource allocation and segmentation strategy for team of 2,200+.• Identified and implemented process enhancements to optimize team efficiency of work order review by 10%.OPERATIONS MANAGEMENT• Streamlined guidance for team of 200+ leaders to staff and schedule 2,000+ hourly positions by optimizing workload prioritization resources.• Fostered productive and successful relationships with new and existing vendors resulting in higher brand scores and faster resolution of issues.• Developed SOWs which held vendors accountable to service agreements.FINANCIAL MANAGEMENT • Forecasted and managed payroll budget of $135M+ for staff of 2,200+.• Analyzed month-end actuals of payroll expense and provided commentary on financial data trends.• Managed 10+ janitorial vendors and 1 chemical supplier to meet expense goal of ~$230M in annual spend.• Managed 20+ landscape, lot sweep and snow removal vendors to meet expense goal of ~$67M in annual spend.LEADERSHIP AND SUPERVISION• Mentored 3 Step Up Interns - provided career coaching, co-created a summer learning curriculum, delivered performance assessments, and supported completion of intern capstone presentations. • Designed and led 4 team building activities for a team of 6 resulting in increased team engagement.STRATEGIC PLANNING• Reimagined future of workforce to drive efficiencies and create cost savings of up to $7M annually.PROGRAM MANAGEMENT• Managed project support expectations for 12 vendors during 400+ remodel and construction projects in stores.DATA ANALYSIS• Adjusted holiday and weekend schedule based on prior year data to save ~$1.5M in OT expense.• Reviewed labor expense trends and adjusted forecast, saving $5M against annual budget.COMMUNICATION AND COLLABORATION• Write, review and edit articles for weekly and quarterly distribution to 2,000+ team members.• Collaborated with team of 5 to create interactive resources and training materials for 200+ leaders.

PROCESS IMPROVEMENT• Communicated clear roles and responsibilities to staff and vendors by creating snow emergency event communication and visual reference guide to assess service.OPERATIONS MANAGEMENT• Strengthened vendor performance by 3% after creating a brand metrics dashboard. • Coached vendor operational performance by leading monthly operational calls focused on key metrics and tips to improve communication and scoring. • Awarded new store vendor contracts prior to turnover by generating a timeline to ensure sourcing process was initiated in advance. FINANCIAL MANAGEMENT• Calculated amount of out-of-scope work that could be completed and created process to review work order proposals to stay within annual budget of ~$23M.STRATEGIC PLANNING• Coordinated landscape replacement program and cyclical in-contract work with work orders and provided tracking on completion.PROGRAM MANAGEMENT• Accomplished goals in partnership with chemical supplier to upgrade support for Housekeeping vendors. • Created program to ensure brand standards for polished concrete stores are maintained after turnover.• Transformed glass cleaning program from request as-needed to cyclical with supplemental cleaning. DATA ANALYSIS• Developed daily work order reporting for internal team. • Developed monthly metrics dashboard. COMMUNICATION AND COLLABORATION• Led communication strategy for team by drafting and editing vendor updates, construction expectations and monthly newsletters.• Led monthly operational calls for multiple vendors.

PROCESS IMPROVEMENT• Optimized weekly orders to reduce overstock by 20% and replenish supplies just-in-time.OPERATIONS MANAGEMENT• Conducted monthly inventories and adjusted par levels to reduce food waste by 15%.• Created weekly schedules to minimize shift overlap and put all team members in a position to succeed.FINANCIAL MANAGEMENT• P&L analysis and commentary LEADERSHIP AND SUPERVISION• Oversaw a staff of 15 team members.• Trained and promoted 2 shift supervisors. • Conducted interviews and organized hiring events.• Hired and trained 10+ team members to deliver exceptional customer service.• Hosted team events to build a culture of fun and accountability. DATA ANALYSIS• Monthly inventory, ordering, scheduling according to needs of business.COMMUNICATION AND COLLABORATION• Collaborated with local store manager peers to develop sales competitions, boosted sales of limited edition coffees to beat previous year sales.• Designed competitions to encourage sales and personalized team member recognition.