Jonathan Dixon Email & Phone Number

Evergreen Park, Il

• Manage iPads and Apple TV’s using Jamf• Manage Google Chrome devices using the Google Admin Console• Maintain and Repair Chromebooks, iPads, laptops and desktops• Provide multiple levels of hardware and software support• Work with vendors and manufacturers for support as needed• Effectively communicate with various groups on technical equipment and procedures so all can understand the needed information equally

Chicago, Illinois

• Document policies and procedures for future reference • Research and document trending problems, then do the research to find and implement a solution to that problem• Repair desktop and laptop hardware• Organize and deploy rollouts to replace outdated PC hardware• Place warranty claims with multiple vendors• Follow warranty procedures to replace and return defective parts• Manage parts inventory needed to maintain an aging fleet of equipment• Collect data to justify the current budget needs as well as predict future financial requirement• Effectively communicate with various groups and user to fill their unique equipment needs

Chicago, Illinois

• Organize and track inventory• Be able to diagnose and repair PC/Laptop hardware and software issues• Repair and maintain HP laser printers• Coordinate personnel and equipment for large scale rollouts of new hardware and software• Communicate with customers to resolve issues in person or via phone support• Responsible for final check of components needed for computers, printers and servers before being configured.

Associate Of Arts (Aa), Information Technology/Information Technology Support, Gpa 3.82

Electronics/Computer Technician Program