• Drive planning and success measurements (OKRs/KPIs) for global communication strategy, prioritize to meet changing landscape and oversee resource allocation.• Promote strategic analysis, developing ways to optimize business performance and ensure best-in-class execution cross-functionally and at global scale.• Proactively identify complex problems and issues across the organization and create programs and processes to solve them. • Build consensus within leadership and across diverse teams, often with conflicting priorities, to align strategically towards business impact.• Support executives in defining and implementing overall communications strategy across our org, ensuring the planning of internal events and aligning towards common goals.• Domain expert on YouTube’s business metrics and strategy on how to best apply them to broader communication strategy.

• Drive large-scale change management and process execution for our company's global operations.• Evaluate operational needs and implement strategies that increase productivity, enhance quality, and improve cost effectiveness.• Pilot and oversee innovative projects such as the company's first CRM and Dashboard to drive activity and weekly agenda. • Spearhead operation management processes from data consolidation and workflow design to training and long-term implementation.• Optimize and integrate systems to build efficiencies; linking Sales, Logistics, Staffing and Financial tools. • Forge positive relationships and apply consistency of process across three regional offices.• Deliver products for SNP, from 1:1 coaching to facilitation of career development workshops.

• Hired, trained, and managed a team of 22+ across Operations, Corporate Services, and Account Services.• Built and supported high performing teams for PWM's Northwest Region, the top BU generating over $120MM in revenue.• Ensured operational excellence through extreme staff shortages despite complexity of accounts, while achieving highest internal audit rating in 5 years.• Expedited execution of customer solutions by forging a strong support network and trusting relationships with decision makers in Marketing, Risk, Legal & Product.• Recruited an all-star team hiring best-in-class registered associates to fill niche roles. • Negotiated with top advisors prospected by the firm.• Mentored support staff to grow careers through developing relative skills and objectives. • Provided targeted feedback and specific objectives to team members.

• Collaborated with the Regional Director in overseeing initiatives, processing & interpreting business metrics, and establishing new protocols.• Identified opportunities for innovation in client service delivery and process efficiency.• Coordinated platform conversion through a strategy including planning and managing data reconciliation, training, and deployment. • Achieved exceptional regional success metrics.• Cultivated a supportive community and positive work culture through piloting a new hire mentorship program, annual employee appreciation week, softball tournament.• Inspired philanthropy as a Grant Committee member and secured funding for local nonprofits. • Conceived and implemented employee Food Bank volunteer program for the region.

• Prepared legal documents, overseeing filing and case correspondence.• Authored new onboarding manual.• Oversaw training of new legal clerks.