Jonathan Smart Email and Phone Number
Jonathan Smart work email
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Jonathan Smart personal email
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Versatile and results focused IT support professional with a customer-centred, quality outcome driven approach to the provision of technologies use guidance and the troubleshooting and resolution of issuesHardworking, resourceful, and flexibly self-driven, I can be entrusted to work with a high degree of independence, with experience in the fulfilment of remote and hybrid roles. With a strong technologies skill set across diverse operating systems, software, and hardware, I am quick to understand and navigate functionality and adept in the troubleshooting and resolution of issues. Experienced in technical customer product support roles, I am currently providing remote support services in support of older and less technically confident IT users. Prior to this, I performed a customer-facing role resolving queries and issues for users of proprietary digital medical products and online services. In both roles, I have confidently and calmly taken ownership for the remote management, prioritisation, and prompt closure of multiple concurrent customer cases. In doing so, I am able to apply well-developed organisational capabilities, a keen eye for detail, and technical skills accrued via CompTIA certification training.My expertise:➤ Office Administration;➤ Typing / data entry / processing;➤ Report generation;➤ Customer service;➤ Well developed in data capture and digital database management;➤ Excellent eye for detail.Technologies/Business tools: ★ Cisco Finesse;★ MS Office (Excel, Word, Outlook);★ Microsoft Teams;★ IMS (Incedent Management System);★ SAP Business CRM;★ Jira ticketing system;★ Franking machine software.
Empirical Training
View- Website:
- empiricaltraining.co.uk
- Employees:
- 11
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Trainee Soc Analyst (Non-Work Based Education)Empirical TrainingLondon, Gb
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Tech ConciergeHelp Techies Sep 2024 - PresentUnited KingdomResponsible for providing technical support and training to the elderly community. This includes, but is not limited to, assisting with the use of smartphones, tablets, computers, internet services, and other digital devices. -
Product Support SpecialistMedtronic Aug 2023 - Apr 2024Watford, England, United KingdomMedtronic are a global leader in medical technology, services, and solutions.➔ Supported customers by methodically maintaining up-to-date customer records within CRM database➔ Safeguarded customer data integrity by working in compliance with all confidentiality and GDPR protocols ➔ Ensured documentary evidence of procedural compliance and full paper trail by capturing all required data in digital databases➔ Enabled business to identify and understand product fault patterns by generating and exporting requisite data reports, spreadsheets, and documents➔ Operated with high degree of self-sufficiency in organising time and managing high volume of incoming customer telephone calls and emails to ensure the safe and efficient use of company’s diabetes products➔ Navigating between programs to access customer data and input text whilst providing real-time advice➔ Ensured own product and system knowledge by taking ownership for personal learning and development -
Post Room Operative / Cctv OperativeCorps Security Mar 2023 - Jul 2023Royal Opera House, London, England, United KingdomProvider of specialist security, mailroom, and business support services.➔ Assured service continuity by flexibly assuming post room role alongside CCTV responsibilities to fill urgent business need and training new team members➔ Core member of a tight-knit team responsible for efficient delivery of all post room services in busy, high-profile working environment➔ Took receipt of large numbers of letters and parcels, categorised and numbered these, logged within computer database, and notified recipients to ensure prompt collection➔ Managed accurate and timely processing of all incoming and outgoing mail which involved categorising and numbering these, logged within the computer database, and notifying recipients to ensure prompt collection and arranging courier collection for most time-sensitive deliveries.➔ Maintained accurate record of all incoming and outgoing mail; entered sender details and parcel descriptions on post room’s Excel database, as well as logging in paper files➔ Assisting finance department at month end by reviewing and verifying courier invoices against ordersAs CCTV control room operative, monitored and maintained site security. This included:➔ Logging information and maintaining incident database; preparing and sending email reports to corporate security and Royal Opera House operations teams to inform of any security situations➔ Issuing staff access passes and maintaining card holder profile details within database in line with GDPR -
Estate Control Centre OperatorCanary Wharf Group Plc Jan 2022 - Dec 2022➔ Managing and controlling major incidents declared on Canary Wharf utilising all of the control room capabilities in order to preserve life, prevent injury & damage, and safeguard the company’s reputation.➔ Liaising with the emergency services, neighbouring transport hubs and local agencies to provide support during escalated incidents.➔ Receiving alarms and notifications in the control room through the various technical security systems. ➔ Accurately recording real-time and historic actions in a timely manner through the Incident Management System (IMS).➔ Ensured data accuracy including Generating and exporting incident reports.➔ Safeguarded data integrity and upheld confidentiality protocols, working in compliance with GDPR and other requirements in recording and secure management of sensitive data. -
Cctv Operations OfficerLondon City Airport Apr 2017 - Oct 2021London, United Kingdom➔ Monitoring CCTV and other surveilance/alarm systems.➔ Proactively escalating any risks to security and law enforcement.➔ Delivering consistently high levels of concentration and attention to detail that contributes to the overall safety of the airport. -
Aviation Security OfficerLondon City Airport Feb 2016 - Apr 2017London, United Kingdom➔ Ensured passenger and staff safety by checking passenger items and boarding passes.➔ Managed conflict and difficult situations with agitated customers during searching.➔ Commended by trainers for discovering a hidden liquid substance in a vehicle that had gone unnoticed many times previously.
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Airport Terminal Security OfficerIss Security Services (Ltd) 2006 - 2008Helsinki Airport, Finland➔ Responsible for passenger and staff safety at the Airport.➔ Commended for particularly pleasant and polite personal conduct during searches.➔ Managed contraband discovery situation calmly and thoughtfully while liaising with police and the passenger concerned.
Jonathan Smart Skills
Jonathan Smart Education Details
Frequently Asked Questions about Jonathan Smart
What company does Jonathan Smart work for?
Jonathan Smart works for Empirical Training
What is Jonathan Smart's role at the current company?
Jonathan Smart's current role is Trainee SOC Analyst (non-work based education).
What is Jonathan Smart's email address?
Jonathan Smart's email address is jonathansmart1@me.com
What schools did Jonathan Smart attend?
Jonathan Smart attended The Open University.
What skills is Jonathan Smart known for?
Jonathan Smart has skills like Product Design, Product Development, Business Strategy, Cad, Engineering, Product Innovation, Innovation, Product Engineering, Drawing, Illustration, Volunteering, Design Studio.
Not the Jonathan Smart you were looking for?
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Jonathan Smart
Greater Southampton Area -
1willistowerswatson.com -
Jonathan Smart
London2ba.com, greenbee.co.uk1 +448444XXXXXX
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Jonathan Smart
United Kingdom -
Jonathan Smart
Scheme Actuary To Db Pension Schemes – Providing Advice To Trustees And Employers | Principal And Sole Trustee Services Lead At Barnett WaddinghamAmersham1barnett-waddingham.co.uk
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