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Jonathan Smart Email & Phone Number
Trainee SOC Analyst (non-work based education)
at
Empirical Training
1 work email found
@canarywharf.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Trainee SOC Analyst (non-work based education)
Location
London, England, United Kingdom
Company size
Who is Jonathan Smart? Overview
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Quick answer
Jonathan Smart is listed as Trainee SOC Analyst (non-work based education) at Empirical Training, a company with 11 employees, based in London, England, United Kingdom. AeroLeads shows a work email signal at canarywharf.com and a matched LinkedIn profile for Jonathan Smart.
Jonathan Smart previously worked as Tech Concierge at Help Techies and Product Support Specialist at Medtronic. Jonathan Smart holds Bsc (Honours), Design And Innovation, 2:1 from The Open University.
Company email context
Email format at Empirical Training
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{first}.{last}@canarywharf.com
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Profile bio
About Jonathan Smart
Versatile and results focused IT support professional with a customer-centred, quality outcome driven approach to the provision of technologies use guidance and the troubleshooting and resolution of issuesHardworking, resourceful, and flexibly self-driven, I can be entrusted to work with a high degree of independence, with experience in the fulfilment of remote and hybrid roles. With a strong technologies skill set across diverse operating systems, software, and hardware, I am quick to understand and navigate functionality and adept in the troubleshooting and resolution of issues. Experienced in technical customer product support roles, I am currently providing remote support services in support of older and less technically confident IT users. Prior to this, I performed a customer-facing role resolving queries and issues for users of proprietary digital medical products and online services. In both roles, I have confidently and calmly taken ownership for the remote management, prioritisation, and prompt closure of multiple concurrent customer cases. In doing so, I am able to apply well-developed organisational capabilities, a keen eye for detail, and technical skills accrued via CompTIA certification training.My expertise:➤ Office Administration;➤ Typing / data entry / processing;➤ Report generation;➤ Customer service;➤ Well developed in data capture and digital database management;➤ Excellent eye for detail.Technologies/Business tools: ★ Cisco Finesse;★ MS Office (Excel, Word, Outlook);★ Microsoft Teams;★ IMS (Incedent Management System);★ SAP Business CRM;★ Jira ticketing system;★ Franking machine software.
Listed skills include Product Design, Product Development, Business Strategy, Cad, and 16 others.
Current workplace
Jonathan Smart's current company
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Empirical Training
8 roles · 20 years
Jonathan Smart work experience
A career timeline built from the work history available for this profile.
Tech Concierge
CurrentResponsible for providing technical support and training to the elderly community. This includes, but is not limited to, assisting with the use of smartphones, tablets, computers, internet services, and other digital devices.
Sep 2024 - Present
Product Support Specialist
Medtronic are a global leader in medical technology, services, and solutions.➔ Supported customers by methodically maintaining up-to-date customer records within CRM database➔ Safeguarded customer data integrity by working in compliance with all confidentiality and GDPR protocols ➔ Ensured documentary evidence of procedural compliance and full paper trail.
Aug 2023 - Apr 2024
Post Room Operative / Cctv Operative
Provider of specialist security, mailroom, and business support services.➔ Assured service continuity by flexibly assuming post room role alongside CCTV responsibilities to fill urgent business need and training new team members➔ Core member of a tight-knit team responsible for efficient delivery of all post room services in busy, high-profile working.
Mar 2023 - Jul 2023
Estate Control Centre Operator
➔ Managing and controlling major incidents declared on Canary Wharf utilising all of the control room capabilities in order to preserve life, prevent injury & damage, and safeguard the company’s reputation.➔ Liaising with the emergency services, neighbouring transport hubs and local agencies to provide support during escalated incidents.➔ Receiving alarms.
Jan 2022 - Dec 2022
Cctv Operations Officer
➔ Monitoring CCTV and other surveilance/alarm systems.➔ Proactively escalating any risks to security and law enforcement.➔ Delivering consistently high levels of concentration and attention to detail that contributes to the overall safety of the airport.
Apr 2017 - Oct 2021
Aviation Security Officer
➔ Ensured passenger and staff safety by checking passenger items and boarding passes.➔ Managed conflict and difficult situations with agitated customers during searching.➔ Commended by trainers for discovering a hidden liquid substance in a vehicle that had gone unnoticed many times previously.
Feb 2016 - Apr 2017
Airport Terminal Security Officer
➔ Responsible for passenger and staff safety at the Airport.➔ Commended for particularly pleasant and polite personal conduct during searches.➔ Managed contraband discovery situation calmly and thoughtfully while liaising with police and the passenger concerned.
2006 - 2008
~2 yrs
1 education record
Jonathan Smart education
FAQ
Frequently asked questions about Jonathan Smart
Quick answers generated from the profile data available on this page.
What company does Jonathan Smart work for?
Jonathan Smart works for Empirical Training.
What is Jonathan Smart's role at Empirical Training?
Jonathan Smart is listed as Trainee SOC Analyst (non-work based education) at Empirical Training.
What is Jonathan Smart's email address?
AeroLeads has found 1 work email signal at @canarywharf.com for Jonathan Smart at Empirical Training.
Where is Jonathan Smart based?
Jonathan Smart is based in London, England, United Kingdom while working with Empirical Training.
What companies has Jonathan Smart worked for?
Jonathan Smart has worked for Empirical Training, Help Techies, Medtronic, Corps Security, and Canary Wharf Group Plc.
How can I contact Jonathan Smart?
You can use AeroLeads to view verified contact signals for Jonathan Smart at Empirical Training, including work email, phone, and LinkedIn data when available.
What schools did Jonathan Smart attend?
Jonathan Smart holds Bsc (Honours), Design And Innovation, 2:1 from The Open University.
What skills is Jonathan Smart known for?
Jonathan Smart is listed with skills including Product Design, Product Development, Business Strategy, Cad, Engineering, Product Innovation, Innovation, and Product Engineering.
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