Jonathan Dowd, Mba, Ccep Email & Phone Number

Aubrey, Tx, Us

Dallas, Texas, United States

Administers and manages SMU's insurance portfolio, analytics, controls, TCOR and the Insurance Claims manager.Supports the mission and strategic objectives of the university by working with campus partners to effectively identify, analyze, treat, and monitor university risks, while consistently scanning for emerging risks.Actively collaborates with subject matter experts, provides training and awareness, manages the university risk register.Administration of technology services that supports the Enterprise Risk Management program and the Office of Risk Management.

Dallas, Tx

Provides comprehensive oversight of data tracking from functional leads (Emergency Management, EHS, and Claims). Compiles risk analysis and reports for the Chief Risk Officer (CRO). Provide database administration for Risk Management Information System software.Assists in developing Strategic Enterprise Risk Management assessments including Cyber Security, CBRN and others.Supports overall office administrative functions including: the budgeting and financial reporting function led by the AVP/CRO. Provides analysis of current year budget and accruals against prior year reserves.Assists in contract reviews regarding risk and insurance matters.Conducts risk assessments for general events, activities, etc.Supports Continuity of Operations and Emergency Management for overarching Crisis Management Function.

Denton, Tx

• Provide compliance and risk analysis support to the Risk Management Services (RMS) department by facilitating the identification of risks, developing, reporting and monitoring risk management issues through cross-departmental collaboration and developing unique methodologies for the assessment of risks.• Design customized solution within Atlassian JIRA to modernize the insurance and claims system converting from a spreadsheet system to an online system to dramatically improve productivity and reporting.• Develop and implement driver approval process within JIRA, including transfer of database system, saving the University more than $20K in new software purchases.• Improve hazardous waste pickup request process by merging with JIRA, adding redundancy and improving reporting.• Assess compliance risk, identify root cause of compliance exceptions through investigations and report production and collaborate with program directors to develop corrective action plans and ensure effective internal controls were in place.• Develop and maintain detailed procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives.• Represent department in Policy Working Group Committee to develop, review and revise University-wide policies.• Provide support and assistance in developing goals and objectives for department quality improvements.• Ensure clear and open communications to the University community on risk management policies, procedures, issues and other quality indicators related to continuous quality improvement and accreditation standards.• Assist in the Southern Association of Colleges and Schools Commission on Colleges (SACS COC) annual plan review team and provide feedback and scoring on improving plans.

Denton, Tx

• Documented Risk Management Standard Operating Procedures in online wiki system, managed procedures and periodically reviewed and completed assessments to identify areas of improvement or update.• Created and provided department training on use and implementation of online documentation systems.• Provided IT support to departmental staff for application and devise issues.• Interacted with tools and software to capture losses, record claims and manage risk data.• Documented resolution of identified risks and compliance deficiencies to manage loss control issues.• Interviewed staff members to document written work procedures used to customize tracking system.• JIRA system administrator managing performance maintenance, permissions, customized projects and users.• Risk Management Webmaster adding content, performing maintenance and upgrades and ensuring accuracy.

Granbury, Tx

• Oversaw and managed company’s IT infrastructure, including resolution of software and hardware issues and management of company website.• Researched and implemented upgrades to existing hardware and software systems when needed.

Granbury, Tx

• Planned, developed and implemented six print marketing campaigns utilizing marketing and technology tools including social media to target specific audience.• Audited, developed and expanded marketing campaigns by 33 percent and designed marketing material using innovative marketing methods to enhance strategies and increase customer traffic to the store and website at minimal cost to the company.• Managed company website and ensured up-to-date inventory and Internet promotions.• Managed the customer relationship management (CRM) software.

Granbury, Tx

• Managed, administered and streamlined service shop warranty procedures, decreasing warranty rejections by 25 percent and increasing warranty claims.• Streamlined filing system to increasing accuracy and productivity.• Collaborated with service manager to increase efficiency and decrease waste and advised on policy and procedure.• Wrote training materials and trained employees on warranty procedures, decreasing training time by 75 percent.

Granbury, Tx

• Managed store operations and employees during scheduled shifts, completing opening, daily and closing procedures and checklists in accordance with company policies and procedures.• Collaborated with store manager and supervisors to streamline closing time by 50 percent.• Monitored compliance of safety guidelines, kept HACCP standards, built awareness about safety and reported safety concerns to management.

Granbury, Tx

• Transferred accounting system from Quicken Books to Peachtree.• Verified, allocated and posted details of business transactions to subsidiary accounts from documents.• Reconciled and balanced accounts and compiled statistical reports, including expenditures, AP/AR and profit.

• Moderated forums and ensured website content was up to date.

Pensacola, Florida Area

Answered phones and processed orders up to $10,000 dollarsResolved numerous customers complaints

Setup and operated planetarium showsResolved software and hardware problems that occured

Supervised three to five subordinates to ensure that tasks were accomplished Inspected and delegated employee's responsibilities

Master, Business Administrations, Management Concentration

Bachelor Of Science (B.S.), Computer Science