Jonathan Perry Email & Phone Number

Footscray, Victoria, Au

As the team and program manager, my responsibilities include:Trade Waste - leading and managing the team responsible for reducing the risk of sending harmful waste to the sewer.Recycled Water Compliance - leading the team responsible for inspecting and ensuring that recycled water is correctly plumbed and not cross-contaminated with potable water.Business Relationship Partners - leading the team responsible for providing exceptional customer service to our key business customers, while also building and maintaining strong working relationships.Meter Services Procurement - leading the program of work to run the tender process for services including meter reading, metering and connections, installations, and replacements. This includes overseeing the procurement process from start to finish, ensuring that appropriate vendors are selected, and that work is carried out to the required standards and within the specified timeframe.

Sydney, Nsw, Au

Sydney, Nsw, Au

As a member of an Agile project team at Lion Dairy and Drinks, I played a crucial role in ensuring that the customer was at the center of all our activities. My specific responsibility was to provide the Voice of Customer (VOC) on all proposed customer experience solutions.To achieve this, I worked closely with the rest of the project team to gather and analyze customer feedback, which we then used to guide our decision-making process. I also provided insights and recommendations on how to improve the customer experience and ensured that all proposed solutions were aligned with the customer's needs and expectations.

Southbank, Victoria, Au

The Asahi Contact Centre services Asahi Lifestyle Beverages (The Home of Schweppes), Asahi Premium Beverages, Independent Liquor New Zealand and Asahi Beverages Consumer Relations. Teams are based in Melbourne, Australia and Cebu, the Philippines.These tasks include managing inbound sales and service calls, responding to email and web inquiries, making outbound sales calls, processing sales orders, and providing sales operations support. The team is committed to delivering high-quality customer service and ensuring that all inquiries and issues are resolved in a timely and efficient manner.

Melbourne, Victoria, Au

Responsible for Service Delivery within the Operations department, my role involves overseeing a wide range of functions, including mailroom services, imaging and scanning, transaction processing and data entry, quality assurance, contact center services, written correspondence services, and corporate events-related processing. In total, I manage a team of over 300 staff members.Our work is carried out on behalf of Computershare's 1,100 clients, including major companies such as NAB, Wesfarmers, AMP, and IAG, to administer their share holdings. This includes responsibility for overseeing the outsourced functions of our operations in Manila, Philippines, and Hyderabad, India, which handle customer calls, transaction processing, and written correspondence.My focus is on ensuring that our team delivers high-quality service and consistently meets the needs and expectations of our clients. This involves setting and monitoring performance metrics, implementing process improvements, and providing coaching and training to team members. Through effective management, we can help to ensure that our clients receive efficient and effective support, leading to stronger client relationships and increased satisfaction.

Melbourne, Victoria, Au

Responsible for the investor communications centre which answers calls and responds to correspondence (e-mail, web queries, letters) from shareholders on behalf of Computershare's 1,100 clients (including NAB, Wesfarmers, AMP, IAG, Medibank) in relation to the administration of their share holdings. It also includes Campaigns call centre team who are set up too answer calls on corporate activities on specific client based activity

Melbourne, Victoria, Au

Responsible for the investor communications centre which answers calls and responds to correspondence (e-mail, web queries, letters) from shareholders on behalf of Computershare's 1,100 clients (including NAB, Wesfarmers, AMP, IAG etc) in relation to the administration of their share holdings

North Ryde, Sydney, Au

Managed the day to day operation of the inbound customer contact centre with 8 Team Leaders and 100 agents to handle calls relating to billing enquiries, package details and updating key information. This also included a secondment in managing the outbound sales call centre provided by an outsourced vendor.

Greenwood Village, Colorado, Us

Successfully managed a multitude of inbound and outbound call centre operations, in customer service and sales disciplines, including:• Telstra Direct – inbound mobile phone sales• Telstra Residential inbound customer service• TXU – outbound energy sales• Australian Bureau of Statistics customer service line for the 2001 National census