I am an experienced senior operational leader with extensive knowledge across contact centre, back office processing and field based compliance teams spanning 20 plus years, across a variety of industries in business as usual and campaign operations, in customer service, compliance and sales disciplines.I am a strong people leader, able to provide excellent outcomes in developing, coaching and mentoring both teams and people to deliver leadership and motivation to support organisational cultures.I have a proven track record of building strong working relationships across all levels of an organisation, as well as across different cultures and regions of the globe highlighted by implementation and management of offshore sites in the Philippines and IndiaI am a strong team player and believe success can only achieved by building a strong team and relying on members to use their individual skills to achieve great outcomes.
Listed skills include Contact Centers, Operations Management, Team Management, Change Management, and 33 others.