Jonathan's main focus is to develop, implement, and manage the policies to deliver exceptional customer-based experiences. He collaborates with other members of the executive team on company-wide operations to ensure success and executes these strategies for the brand's most recent affiliate company launch, Invoice Maker. Jonathan also serves as the Primary Responsible Officer, Information Security Officer, and Custodian of Records.For each company, he oversees all customer-facing business functions, tracking internal performance metrics to document employee progress, build accountability, and ensure personal and professional development. eForms.com is the #1 ranked website for free legal forms and documents in the Continental US. We are a technology platform that has democratized access to legal templates in all fifty states. By only providing legal forms and free legal information, eForms.com is the most direct and lowest-cost option for ongoing D.I.Y. - legal.

Jonathan's main focus was the continuous improvement and delivery of service to the company's domestic and international clients, as well as the strategic development of operational requirements. He was responsible for building the culture, processes, and performance improvements internally. He led a team that delivers client interactions across multiple channels, implementing clear, accountable performance measures to ensure client satisfaction. He supervised other department managers at HQ and expanded the client service team, opening and managing a satellite office in Hanoi, Vietnam. Jonathan's goal was to continuously surpass client expectations and increase retention while providing employee training, resources, and solutions to ensure success. He worked with the leadership team, brainstorming operational strategies, and spearheaded the hiring life cycle process for internal employees.Viralstyle provides e-commerce merchandising solutions that make it easy for anyone to create, sell, and distribute custom products worldwide. We have simplified the process and taken the hassle out of inventory, printing, fulfillment of products, and client/customer service. Viralstyle caters to professional marketers, but the system can be utilized by anyone with an idea. Our platform was created and is continuously adapting to trends in global e-commerce, and we work directly with athletes, celebrities, social media influencers, and non-profits to create and manage brands & merchandise websites.

Jonathan's main focus was to accurately secure, direct, and manage the marketing efforts for small to large-scale client campaigns and projects through live experiential events, providing continuous client service from conception through final program measurement. He was responsible for all client communication as well as the sourcing, hiring, training, and management of all field staff. He managed local brand awareness campaigns and national projects for numerous Fortune 500 companies. On average, Jonathan ran operations for 30+ active client projects with 200+ independent contractors monthly.Adelante Live, Inc. (ALI) is a forward-thinking experiential marketing agency celebrating over 17 years in the industry. We provide promotional talent, as well as design and execution services for live events, promotions and tradeshows throughout North America. Our results-driven expertise takes your brand beyond traditional marketing and brings it directly into the hands of your consumers. Adelante Live provides a full suite of services including top-notch, experienced promotional talent and comprehensive event metrics to ensure that a cohesive message is delivered from concept to execution.

Jonathan's main focus was to strategize with agency partners/clients on marketing campaign goals and logistics to enhance customer-based experiences, then build programs and manage staff to implement those strategies and initiatives in the field. Among other responsibilities relating to operations and CX management, he interviewed, trained, and managed local staff, acquired/documented, and processed inventory, capturing KPIs for client reporting. Jonathan was the client, media, and vendor liaison throughout the duration of each project.

Jonathan's main focus was to prospect, acquire and broaden the client base in Western Florida. He managed the Contract Engineering Division, hiring and managing a team of four professional recruiters and worked with multiple other divisions to ensure the overall success for the company. He valued the quality of his internal team members and established a mentoring and continuing education program to ensure their development and success, while holding them accountable to weekly and monthly key performance indicators.The key to a successful partnership with a staffing agency is to understand all the services they have to offer. Traditionally staffing agencies were used to provide employees on a short-term basis. Today the staffing industry successfully integrates contingent employees into all levels of a workforce throughout organizations worldwide.Aerotek has played an integral role in this evolution and is now one of largest staffing agencies in the U.S. In 1983, Aerotek began as a staffing provider and has continually expanded our workforce solutions. As a leading staffing agency, our philosophy has always been to focus on finding the best candidates for our customers. We believe the most effective way to select the perfect candidate is having the right process to identify, screen, select and retain great employees. With each connection we make between a job seeker and a company, we create the perfect fit.

Jonathan's main focus was to oversee the post-close/auditing department to ensure accurate and timely processing of mortgage application and approval documents. He was responsible for overall quality control, as well as training and managing staff in the department.CTX Mortgage Company, LLC provides mortgage financing services. It offers various mortgage programs, such as adjustable-rate mortgages, veterans administration loans, federal housing administration loans, and conventional financing services, as well as preliminary reports and title commitments, electronic delivery of title products and settlement information, tax rate information, and local control services. The company also provides title insurance policies, settlement closings, escrow, property information, and document recording and lien administration services. It serves builders, customers, homebuyers, owners, lenders, and realtors, as well as other businesses.