Jonathan Duffin Email & Phone Number

London, England, United Kingdom

Manages presales engagement activities, including developing proposals, service estimates, and project plans.Leads the end-to-end bid process for sales opportunities, including qualification, planning, response development, and quality assurance.Collaborates with the Sales team to understand client needs and coordinate resources to support Sales efforts effectively.Creates and delivers compelling presentations showcasing Hitachi's capabilities, services, and methodology.Works with solution architects and project directors to define and validate project approaches for successful delivery.Consults with Delivery colleagues to ensure seamless onboarding of new customers, facilitating a smooth handoff of projects.Collaborates cross-functionally with sales, presales, and delivery teams to ensure the flawless execution of all bid aspects.Develops a deep understanding of Microsoft Dynamics product capabilities, roadmaps, industry trends, and best practices.Coordinates with legal, compliance, and finance teams to ensure alignment with company policies and procedures.Works closely with Sales, Presales, and Delivery teams to generate accurate and comprehensive Work Orders for new projects.Assumes Project Management duties for significant and complex discovery engagements, ensuring successful outcomes.Led Bid Management activities for public sector tenders, framework applications, and CCS early market engagements, ensuring high-quality responses and adherence to requirements.Developed and implemented Bid Management strategy, tools, and techniques, optimising the process for increased success.Managed the Bid & Estimate Review process, ensuring the thorough qualification of sales pursuits and services estimates by Sales, Consulting and Delivery leadership.

Swindon, England, United Kingdom

Played a vital role as the key operational contact for a diverse portfolio of crucial partner accounts across Europe and Africa.Developed trusting and profitable relationships with clients, enabling the effective development and implementation of partner success plans to drive product adoption whilst enhancing partner retention.Chaired the design, development, and testing of Seer 365 solutions and internal systems.Successfully delivered product demonstrations, training, and support for partners and end customers.Effectively introduced Agile Scrum techniques such as Product owners, sprint planning and continuous delivery.Authored product tutorials, release notes, and certification programme collateral.Directed and led weekly partner stand-up meetings to drive onboarding and product adoption activities tactically.Spearheaded monthly steering committee meetings to strategically drive the realisation of value proposition, continually offering strategic feedback to the senior management team.Recognised for a pivotal role in the ideation, development, and launch of the Seer 365 Training & Certification Programme.Continually developed my understanding of Microsoft Partners’ Sales, Presales, and Delivery functions.Collaborated with partners to define product adoption KPIs and produced weekly reporting, driving continuous improvement.

London, England, United Kingdom

Directed and delivered Engagement Team services within the Sales function to support the winning of new business.Offered vital support within the Sales and Presales Teams to define and document Microsoft Dynamics 365 solution proposals.Presenting proposals and plans to key customer stakeholders, Executive Boards, and decision-makers.Successfully consulted with Delivery to prepare for and onboard new customers, sharing best practice initiatives and ideas.Maintained, refined, and created new sales collateral in collaboration with Sales and Delivery teams.Contributed to proposals by producing implementation plans and estimates, ensuring all project deadlines were achieved.Championed the day-to-day management of the Bid team, actively monitoring deliverables to ensure high-quality responses.Worked closely with Sales and Presales to produce Statements of Work for new projects.Conducted Project Management duties relating to specific Diagnostic engagements.Completed in-depth service estimation to senior stakeholders for resource planning purposes.

London, England, United Kingdom

Headed the creation and implementation of project approaches, plans, and budgets for multiple Microsoft Dynamics projects.Played a leading role in defining project scope, resource requirements, and deliverables for implementation plans.Oversaw the performance management of a multi-faceted team, steering team activities and decision-making processes.Contributed towards project definition, solution design, product configuration and development.Successfully prepared statements of work and monitored performance to ensure that contractual specifications were met.Obtained agreement, approval, and consensus from stakeholders regarding the various project aspects.Spearheaded process improvements within Requirements Backlog Design, Financial Management and Project Management.Implemented a front-end process for raising and tracking project issues and risks in a collaborative environment.Planned, organised and delivered critical coaching and training throughout the company related to Agile working methods.Recognised as the first point of contact with client project management team and executive sponsors.

Leeds, West Yorkshire, United Kingdom

Enabled business benefits by delivering IT Programmes and Projects to timescale, quality, and budget.Delivered complex IT Programmes whilst maintaining a thorough business understanding of the strategic impact.Contributed towards improving the Change Management team and promoting good practice through hands-on leadership.Supported the Senior Management teams in periods of business need, stepping into leadership gaps when necessary.Delivered projects to replace the business systems critical to operational and commercial success.Headed the design, development, and implementation of internal systems to replace legacy software and architecture.Ensured the ability to accurately track and invoice every aspect of Hermes products and services.Migrated all file sharing with clients from the existing FTP server to the new and secure MFT solution.Rolled out a computer-based training solution for all staff and designed the supporting competency matrix.Liaised with the Data Protection team to maintain the risk register, review incidents and define BAU processes.

Wakefield, West Yorkshire, United Kingdom

Headed a diverse project team, motivated and monitored workloads and allocated resources to project deliverables.Effectively collaborated with multiple team members to implement the Agile Scrum framework as best practice.Liaised extensively with clients to identify requirements and business objectives to develop effective implementation plans.Created and developed positive relationships with colleagues and clients, including face-to-face and on-site visits.Effectively produced regular status/progress reports tailored for the intended audience.Tasked with providing bespoke advice and guidance to clients to support them with the release of their projects.Responsible for the Change Management process, including impact analysis with the development and Sales team.Utilised different software development methodologies and engaged with Project Board for recommendations.Played a pivotal role in crafting client requirements, user stories, mock-ups, and formal sign-offs.Fully engaged in the quality management of projects, creating and running tests and supporting client UAT.

Leeds, West Yorkshire, United Kingdom

Successfully leads a number of complex projects, working on a global basis, this has included the Microsoft Dynamics AX 2012 R3 implementation which was rolled out to over 100 people across the UK, Ireland, Spain and Portugal.Maintains full IT project management control, utilising expertise across all areas including requirements gathering, planning, testing and implementation.Builds and develops key partnerships with business sponsors to deliver project scoping and define objectives as well as ensuring status updating and analysis of priorities matrix.Plays a pivotal role in organising project resources, scheduling tasks, introducing deadlines and implementing and overseeing milestones.Uses wealth of analytical skills to identify potential resource constraints and issues in relation to project timeline as well as assessing risks and assumptions.Direct responsibility for the overseeing of all development and testing resources.Completes extensive liaison with product control, enabling the effective deployment of software and hardware in line with project objectives.Continually analyses project deliverables, liaising with subject matter experts to manage problems effectively.Responsibility for organisation of all user acceptance testing as well as managing project audit documentation.Manages a number of additional activities including overseeing deviations, scope and stakeholder alignment, tender processes, delivery of service improvement and problem solving workshops and ensuring project documentation adheres to stringent audit and tracibility requirements.

Leeds, West Yorkshire, United Kingdom

Achieved exceptional results within this key position, managing all activities effectively including enabling accurate and timely payment of invoices, excelling across monthly and quarterly financial objectives.Managed numerous account disputes and issues through to resolution, enabling aged debt collection.Built and developed excellent customer relationships, managing phone, letter and email communication.Ensured clients with high profile and complex accounts were fully communicated with.Played a pivotal role in ensuring the prevention of debt and the collection of large payments.Delivered a wealth of support and assistance in relation to the integration of a newly acquired businesses to the company wide sales ledger.

Leeds, West Yorkshire, United Kingdom

The Carlsberg Group is one of the leading brewery groups in the world, with a large portfolio of beer and other beverage brands. Flagship brand – Carlsberg – is one of the best-known beer brands in the world. More than 40,000 people work for the Carlsberg Group, and their products are sold in more than 150 markets.

Leeds, West Yorkshire, United Kingdom

Lowell is one of Europe’s largest credit management companies with a mission to make credit work better for all. It operates in the UK, Germany, Austria, Switzerland, Denmark, Norway, Finland, Sweden and Amsterdam. Lowell aim to help clients to take control of their debt. They don’t add interest or charges and agree affordable, realistic repayment plans.

Sociology & Criminology

Sociology, Media Studies, Physical Education, And Psychology

Double English, Double Science, Maths, Sociology, Humanities, Religious Education, Design Technology