Jonathan Duhon Email & Phone Number

Frisco, Texas, Us

As the Fractional Chief Information Officer (CIO) at BirdieBox, I provide executive-level IT leadership to drive innovation and ensure our technology infrastructure aligns with business objectives. I collaborate with the leadership team to develop and implement tech strategies that streamline operations, enhance digital capabilities, and support scalable growth. My role includes overseeing IT software development, infrastructure, cybersecurity, and driving the strategic use of technology across the organization.Key Responsibilities:Aligning technology strategies with BirdieBox’s business goalsOverseeing IT infrastructure, cybersecurity, and data managementProviding strategic insights on tech trends and innovationGuiding software development, cloud computing, and system integrationsCollaborating with teams to optimize processes and drive efficiency

Flower Mound, Texas, Us

Flower Mound, Texas, Us

♜ Selected based on stellar reputation to drive IT transformation and modernization across the company. ♜ Perform strategic assessment of the IT organization to determine the future needs of the business application, corporate applications, and IT resources. ♜ Create a stabilization plan for existing critical applications to maximize uptime and maintain lean resource allocation.Key results include:♦ Strategized and executed a company-wide IT transformation to replace legacy and antiquated systems, resulting in a 25% reduction in IT costs related to legacy system support and infrastructure, between 10-15% increase in sales on the eCommerce website, and ~20% reduction in operational costs due to automation and efficiency.♦ Championed the migration of productivity infrastructure to scalable and secure cloud infrastructure (Office 365), completing the implementation in under a month and achieving zero successful malicious intrusions.♦ Turned around culture, creating a rapid development environment that allowed micro-applications and micro-services to be constructed in an average turnaround time of 2-3 business days, helping to meet changing needs of the organization’s operations.♦ Driving force behind the implementation of Odoo ERP for Warehouse Management System (WMS), Inventory Management System (IMS), Order Fulfillment, and Repair Management (MRP).

inQservices provides confidence for all stakeholders who depend on having the best insights for autonomous initiatives across the commercial, defense and industrial sections.• Confidence & Peace of Mind through Smart Asset Reporting and Analytics • Trust, Transparency and Compliance for Autonomous Assets across Public Spaces, Buildings, Campuses and Critical Infrastructure• Cost Analytics and Management for Investments involving IIoT Sensor with 5G Connectivity

Kista, Stockholm, Se

♜ Promoted to catalyze immediate positive change by setting a 3-year vision and execution plan to create ecosystems for applications, tools, and automation to meet the dynamic needs of the business. ♜ Created blueprint to move ideas from innovation to industrialization using re-usable custom technology platforms and third-party COTS solutions.Key result includes:♦ Laid the groundwork for a 3-year plan for the adoption of comprehensive, integrated ecosystems and created a target stack technology and processes to evolve the stack as new technologies emerged.

Kista, Stockholm, Se

♜ Took full end-to-end ownership of more than 20 third-party and custom applications supporting the company’s North American Operations; including PPM offerings, activity/supplier management, integration platforms, performance management, BPMS, parts supply, fiber design, and data centralization platforms. ♜ Provided support for the company’s service delivery processes, encompassing Network Rollout, Network Design and Optimization, Customer Support, and Supply Fulfillment.♜ Managed 159 resources across the US, Canada, India, and MexicoKey results include:♦ Generated annual savings of ~$9 million from reduced cycle time and resource efficiency in management of customer activity and supplier management mobile application.♦ Dramatically enhanced company’s business process management system (BPMS – Pega Systems) for invoice automation to support revenue recognition, leading to a reduction in working capital days.♦ Mounted strategies that realized savings of over $3 million in 2015, $2 million in 2016, and over $4 million in 2017 in the administration of CAPEX/OPEX budget in excess of $23 million.

Kista, Stockholm, Se

♜ Leveraged prior experience to provide oversight for the network deployment systems.♜ Led project and portfolio management for the network roll-out line of business.♜ Managed organization spanning 71 resources in 3 countries. Helmed architecture, development, infrastructure monitoring, and end-user support desk functions.Key results include:♦ Spearheaded the implementation of big data infrastructure for use in structured and unstructured data correlation to support network design and optimization.♦ Propelled over $2 million in savings against an annual budget of $7.5 million in 2014.

Herndon, Va, Us

♜ Progressed to director role on the back of impressive performances to lead a team of 20 software engineers, managing more than 16 enterprise-wide applications with scope encompassing billing, mediation, taxation, customer-facing online billing access applications, collections, auditing, payment processing, and sales commissioning.♜ Masterminded efforts to create an application providing a 360-degree view of customers and the services offered.♜ Took ownership for multiple billing platforms accounting for $1.5 billion in revenue billings annually.Key results include:♦ Modernized billing capabilities across the company by planning and implementing a supported enterprise telecom billing system, migrating all customers to the new system within 9 months.♦ Produced a long-term vision and short-term execution plan to consolidate multiple, disparate data systems, creating a web platform that allowed customer services to traverse all documented customer data from OSS and BSS applications.

Herndon, Va, Us

Herndon, Va, Us

♜ Recruited to serve as first point of contact for system design considerations, issue resolution, and coordination of efforts among 7 development resources.♜ Led development projects including new product and market roll-outs, user enhancement, software upgrades, and performance tuning of system configuration.

Port Moresby, Pg

♜ Worked with multiple top tier clients on large-scale projects involving implementation and analysis of critical N-tiered system applications. Clients include American Airlines, Delta Airlines, United Airlines, Allegiance Telecom, Inc, i2, and the United States government. Participation included complete life cycle coverage with each project focusing on specific aspects on the life cycle.♜ Project work included:- Aerospace b2b e-marketplace implementation- Aerospace document repository implementation- Telecommunications Billing System Implementation- National airport security system analysis, proposal, and prototype

Bachelor'S Degree, Management Information Systems And Services

Bachelor'S Degree, Finance, General