Jonathan Dye Email & Phone Number

Birmingham, Al, Us

Birmingham, Al, Us

Walldorf, Bw, De

● Manage a team of 10 technical support representatives and ensure that they deliver exceptional customer service to clients.● Develop and implement support processes, procedures, and workflows that result in high levels of customer satisfaction.● Train and mentor team members on technical concepts and provide ongoing feedback to help them improve their skills and performance.● Collaborate with product development teams to identify and resolve product issues, provide feedback on customer needs, and communicate product updates to customers.● Analyze support data and customer feedback to identify trends, areas for improvement, and opportunities for innovation.● Work with cross-functional teams to ensure that customer issues are resolved in a timely and effective manner.● Communicate with customers through email, chat, and phone to troubleshoot issues and provide solutions to their problems.

Walldorf, Bw, De

Dublin, Ca, Us

• Responsibilities include but not limited to assisting Influence Health clients with troubleshooting their corporate websites, intranet sites, patient portals, physician portal, electronic physician signature capture, all while interacting with clients and partners via the web, email and phone.• Collaborate with development and IT to resolve issues that have to be escalated to higher tier support within a number of different applications and languages that include ColdFusion, .Net, JavaScript, XML, HL7, SQL, SharePoint, HTML, and CSS.• Recreate, research, troubleshoot, document, monitor and resolve complex technical problems related to Influence Health software applications, networks and operating systems.• Comply with Service Level Agreements (SLA’s) and Influence Health processes and procedures.• Assist in Code Reviews and testing.• Provide on-call support as scheduled

• Developed a Quality Assurance-PPMS Web Application using ASP.net and VB.net to create and modify client incident reports.• Created several Windows-based applications using VB.net to perform various time-saving tasks for the company, including file parsing and the loading of new business and report files for electronic transmission to the company’s clients.• Authored company policy for system acceptance, network control and user password management to adhere to ISO Standards.• Managed and maintain the company’s intranet applications, including Web Scheduling, Payment Posting and Reporting, using ASP/ASP.net and VB.net.• Execute various System Administration functions, including Active Directory and network maintenance.

• Devised and modified work order management, purchasing, and inventory modules using Uniface.• Constructed and clarified hand-held technology for inventory processing using ASP and Uniface.• Generated and executed SQL Server and Oracle database scripts and stored procedures.• Assisted in product migration from client/server to web-based thin client environment.• Spearheaded creation of programs/operations documentation and client user guides.• Created, modified, and supported baseline and custom software applications.• Collaborated on product review and documentation management processes.• Recognized for top performance and exceptional work.• Mentored less-experienced programmers.

Developed, modified and supported baseline and custom software applications.Assisted in product review and documentation management.Mentored less-experienced programmers.

Bs, Computer Information Systems

Associates Degree, General Studies