Jonathan Eckley Email & Phone Number

Parker, Co, Us

Highlands Ranch, Colorado, Us

Helping customers visions become a reality in the form of tangible memorabilia!

Lakewood, Colorado, Us

As a dedicated and skilled Tier 1 Tech Support professional, I have the expertise needed to resolve complex technical issues quickly and efficiently. With extensive knowledge of hardware systems, a strong problem-solving mindset, and exceptional communication skills, I am equipped to troubleshoot a wide range of technical problems. My experience working in a managed service provider environment has given me exposure to a diverse range of systems and clients, allowing me to develop a deep understanding of customer needs and the importance of timely and effective solutions. Moreover, my experience in leadership roles and working collaboratively with colleagues on a team has honed my ability to provide outstanding support to users at all levels, ensuring their satisfaction and loyalty to the company. If you're looking for a talented and committed Tech Support professional with a proven track record of success, I am confident that I have the skills and experience needed to excel in this role.

● Boosted gross sales from $500K to $2.2M, exceeding sales goals through a customer-centric mindset in-line with thecompany’s vision and culture● Reported to, advised, and presented to the CEO, COO, and CFO on the performance of all retail locations● Led continual 18%+ growth and delivered a ~15% business yield year-over-year by exceeding sales targets● Project managed 7+ major company generational milestones● Recruited, onboarded, and trained 50+ employees spanning 8 cross-functional multi-location sales teams● Implemented a continual coaching and mentoring program for 18-person team to drive personal and professional growth● Facilitated daily morning briefings to ensure team knowledge of daily goals, current promotions, and new products● Optimized stores merchandising to offer positive customer experience by collaborating with department managers● Managed cross-functional social media and graphic design teams to ensure our brand advertising was consistent across allchannels and advertising partners increasing brand recognition● Developed the company operations manual for efficient transfer of knowledge to future generations and minimizingdeviations in quality between employees● Managed entire operation on strict budget efficiently using resources, complex problem solving, and critical thinking● Raised Google reviews to 4.9 stars with 1,100+ reviews, enshrining industry-leading customer service and selling techniques

● Developed and managed an inventory sales system of $350K consisting of 2000+ SKUs● Maintained a ~90% in-stock ratio through the pandemic● Increased product margin profitability by 20% through vendor relations and negotiations● Leveraged historical data and future market trends for accurate inventory forecasting/sell through● Created a time-efficient reordering process by implementing a SKU level reorder point system by location● Ensured efficient inventory transfer between retail locations by keeping a high degree of accuracy with low discrepancies● Developed a digital and physical warehouse item location picking bin system increasing fulfillment accuracy and efficiency● Streamlined the inventory receiving process allowing for quick inventory turn as well as increased receiving accuracy

●Implemented and managed LiveChat service-based help desk ticketing system and online chat for e-commerce sales, customer support, and lead generation●Office 365 and Google Workspaces user technical support●Implemented and migrated 3 generations of multi-location point-of-sales system software and hardware●Transitioned company legacy phone system to a feature rich VoIP system●Wired warehouse, retail showroom, and back offices with ethernet cables●Configured company LAN and WiFi networking systems●Implemented pandemic work from home protocols and systems; including remote communication software●Acquisition and disposition of company hardware as necessary●Managed cloud-based data access and sharing software for Google Drive and Dropbox●Set up equipment and hardware for employee use, performing or ensuring proper installation of cables, OS, or appropriate software was installed on their workstation●Provide phone technical product support for e-commerce customers●Generated and managed email addresses, login credentials, and permissions for 50+ employees on all company systems

Us

● Managed 300+ Wholesale B2B Dealer Accounts with daily calls to solicit new orders● Closed $200k+ a month in dealer orders.● Raised annual sales 35%+ by handling new customer acquisition and account growth