Jonathan Eddy Email & Phone Number

Canfield, Oh, Us

Canfield, Oh, Us

Cedar Rapids, Iowa, Us

• Design, build, deploy, and maintain the corporate Internal IT systems-side environment (servers, IAM, and applications) with alignment to industry best practices and internal requirements• Own the corporate Microsoft 365 (Entra, Exchange Online, Teams, Intune, Defender, Purview, SharePoint Online/OneDrive, Partner Center), Azure, Active Directory, and RDS environments• Migrate internal company-wide applications and services (WDS to Intune Autopilot, File Server to OneDrive and Teams/SharePoint, Cisco CUCM to MS Teams voice, etc.)• Coordinate with stakeholders across multiple teams to determine current and future digital experience needs for the business, then provide implementation of selected solutions• Execute lifecycle tasks of server/cloud/application/service administration, IAM, documentation, and new build/decommission via GUI tools and PowerShell scripting• Coordinate with Security and Compliance on day-to-day items and projects regarding hardening, vulnerability remediation, regulatory compliance, risk landscape, and any other business needs• Perform tasks related to information security that include Identity and Access Management, Asset security, Communications and Network Security, Security Operations, Security and Risk Management, Security Architecture and Engineering, and Security Assessment and Testing

Cedar Rapids, Iowa, Us

• Administer Microsoft 365 / Azure, Exchange, Active Directory, RDS, and VMware environments via GUI tools and PowerShell scripting• Conduct server/cloud/application/service design followed by implementation and maintenance, environment and work process documentation, and decommission of targeted legacy items• Build and migrate environments (Windows Server, Exchange to Microsoft 365, Lync/Skype for Business to Teams, AD FS to Entra ID, Citrix to RDS, etc.) for internal and customer projects• Perform tasks related to information security regarding vulnerability remediation, compliance, firewall/IDS/IPS rule and log review, PCI audits, and other items that include Asset security, Communications and Network Security, Security Operations

Cedar Rapids, Iowa, Us

• Provide environments and their unique network, software, and server needs with dedicated troubleshooting, support, and problem resolution for a highly diverse collection of technologies while maintaining Service Level Agreement (SLA) targets• Routinely coordinate with other teams and departments to resolve multi-system, multi-component issues as well as determine and implement best practices, policies, and procedures• Perform day-to-day tasks such as Office 365 / Exchange / Active Directory administration, PowerShell scripting, physical/virtual system and application maintenance, antivirus configuration, network/systems monitoring, file restoration from backup, and tasks related to information security• Create and modify internal and external documentation

Cedar Rapids, Iowa, Us

• Provide tailored IT consulting and systems integration solutions for clients to improve and streamline their information technology while upholding the needs of the business and its security• Offer services that include networking (switching, routing, wireless, firewalls), software (cloud, server, client), and hardware (set up and configuration, upgrades, peripherals)

Youngstown, Oh, Us

• Provide members of the university community with troubleshooting, support, and problem resolution for a diverse set of technologies (Windows/Mac/iOS/Android/Cisco/Unix/AS400)• Serve as a liaison between all areas of Information Technology Services as well as the University community to converge information and solve client issues• Create, modify, maintain, and proactively update external and internal documentation including but not limited to enterprise 802.1X wireless connectivity, Bring Your Own Device (BYOD), Office 365 Mail / Calendars / Contacts / Events, network shares, Blackboard LMS, Proofpoint anti-spam, Cisco VPN connectivity, Active Directory domain connectivity, and departmental SOPs• Assist members of the YSU community with the evaluation and selection of appropriate hardware, software, and services solutions for their enterprise and personal needs• Design, implement, and analyze new processes and procedures to maximize the quality and efficiency of the Tech Desk as well as the entire Information Technology Services group in regards to delivering services and support

Youngstown, Oh, Us

• Work with a dedicated team on the campus-wide Windows XP to Windows 7 migration project• Perform PC assessment and migrations as part of a team for the 1200+ machines in scope of the Windows XP to 7 project• Perform PC imaging, software installation, and data migration to fulfill the needs of clientsCoordinate and assist with all required tasks such as network printer set up (print server information, address assignment, final configuration), network storage creation, directory structure additions and changes, and legacy network address identification and migration• Ensure the security of installed devices, the network, and stored data throughout the projectPerform additional system administration and network administration tasks as needed• Serve as a liaison between Campus Technology Support, the Windows XP to Windows 7 team, and the University community to converge information and solve customer issues

Master Of Business Administration - Mba, Business Leadership

Business Administration And Management, General

Bachelor Of Science In Applied Science (Bsas), Summa Cum Laude, Computer Information Systems

Education record