Customer Service Representative with over 6 years of experience in a BPO setting. Familiar with major customer care software, conflict resolution, and possess a positive attitude. I'm eager to learn and grow, both personally and professionally. I'm committed to high-quality service that ensures a positive experience. I'll bring my dedication and willingness to help to your team.
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Customer Service RepresentativeTelus International Mar 2019 - Sep 2024Vertis North, Manila(HEALTHCARE, CRYPTO EXCHANGE, SCOOTER RENTAL, GAMING)-Assist members by placing orders over the phone, process bill payments & answer healthcare card inquiries.-Troubleshooting payment errors or problems with transfers, buying and selling of crypto currencies and fiat currencies.-Responding to customer queries in a timely and accurate way via email. Can respond to 60+ emails per day.-Tracks customer's rides to make sure they are riding inside a designated state or location.-Assist members with troubleshooting their personal scooters & handles payment issues.-Investigate compromised accounts, troubleshoot payment and launcher issues. Also answers inquiries about in-game features, updates and bugs. -
Customer Support RepresentativeSpi Crm Dec 2017 - Jul 2018Ortigas, Manila(WEBHOSTING)-Supports customers by providing helpful information, answering questions and assisting customers on how to create or customize their own websites via phone call.-Respond quickly and politely to customers, making sure they feel heard and valued.-Keep track of all customer interactions and make sure their problems are solved effectively. -
Clicker App OperatorCbe Companies May 2016 - Oct 2016Bgc Taguig-Manually initiate or click one phone call at a time as needed via company’s proprietary.-Keep an eye on clicker operations to catch mistakes.-Keep good records of clicker counts. Meet deadlines and goals.
Jonathan Fernandez Education Details
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Industrial Technology/Technician
Frequently Asked Questions about Jonathan Fernandez
What is Jonathan Fernandez's role at the current company?
Jonathan Fernandez's current role is Customer Service Representative | VA.
What schools did Jonathan Fernandez attend?
Jonathan Fernandez attended Bulacan State University.
Not the Jonathan Fernandez you were looking for?
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1ibm.com
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Jonathan Fernandez
Strategic Pr Article Placement | Boost Your Brand'S Visibility, Pay For SuccessDavao Del Sur -
Jonathan Fernandez
Bachelor Of Science In Mechanical Engineering At Technological Institute Of The PhilippinesManila1 +659138XXXX
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