Jonathan Fernandez

Jonathan Fernandez Email and Phone Number

Customer Service Representative | VA
Jonathan Fernandez's Location
Bocaue, Central Luzon, Philippines, Philippines
About Jonathan Fernandez

Customer Service Representative with over 6 years of experience in a BPO setting. Familiar with major customer care software, conflict resolution, and possess a positive attitude. I'm eager to learn and grow, both personally and professionally. I'm committed to high-quality service that ensures a positive experience. I'll bring my dedication and willingness to help to your team.

Jonathan Fernandez's Current Company Details

Customer Service Representative | VA
Jonathan Fernandez Work Experience Details
  • Telus International
    Customer Service Representative
    Telus International Mar 2019 - Sep 2024
    Vertis North, Manila
    (HEALTHCARE, CRYPTO EXCHANGE, SCOOTER RENTAL, GAMING)-Assist members by placing orders over the phone, process bill payments & answer healthcare card inquiries.-Troubleshooting payment errors or problems with transfers, buying and selling of crypto currencies and fiat currencies.-Responding to customer queries in a timely and accurate way via email. Can respond to 60+ emails per day.-Tracks customer's rides to make sure they are riding inside a designated state or location.-Assist members with troubleshooting their personal scooters & handles payment issues.-Investigate compromised accounts, troubleshoot payment and launcher issues. Also answers inquiries about in-game features, updates and bugs.
  • Spi Crm
    Customer Support Representative
    Spi Crm Dec 2017 - Jul 2018
    Ortigas, Manila
    (WEBHOSTING)-Supports customers by providing helpful information, answering questions and assisting customers on how to create or customize their own websites via phone call.-Respond quickly and politely to customers, making sure they feel heard and valued.-Keep track of all customer interactions and make sure their problems are solved effectively.
  • Cbe Companies
    Clicker App Operator
    Cbe Companies May 2016 - Oct 2016
    Bgc Taguig
    -Manually initiate or click one phone call at a time as needed via company’s proprietary.-Keep an eye on clicker operations to catch mistakes.-Keep good records of clicker counts. Meet deadlines and goals.

Jonathan Fernandez Education Details

Frequently Asked Questions about Jonathan Fernandez

What is Jonathan Fernandez's role at the current company?

Jonathan Fernandez's current role is Customer Service Representative | VA.

What schools did Jonathan Fernandez attend?

Jonathan Fernandez attended Bulacan State University.

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