• Led implementation of the Medallia customer experience SaaS platform for a national insurance client throughout its call centers and 3000+ retail locations. Gathered strategic business needs and technical requirements, customized and implemented technical platform to realize business objectives, launched product to client across 15 states, and analyzed and presented quantitative and qualitative customer feedback • Co-led a 13-month, multi-wave implementation of the Medallia platform and text analytics product for a $70B consumer retail chain by redefining their customer journey across call centers, stores and e-commerce. Launched product to 1800+ physical store locations across 50 states, and 4 call centers across 3 countries• Created training content presented to dozens of employees for the professional services organization; led multiple trainings, receiving a satisfaction score of 9.4/10• Managed several initiatives for the LGBT+ employee group, including updating the mission statement and creating Medallia’s first submission for the Human Rights Campaign’s Corporate Equality Index

Select project work and activities at A.T. Kearney include:• Conducted due diligence for private equity firm to acquire discount clothing store chain. Conducted expert interviews, market research and created financial models to give recommendation for purchase• Evaluated business model for a medical mobile device for an IT services client looking to enter the Digital Health industry. Assessed industry trends, market size, competition, emerging technologies and go-to-market strategy • Managed workstream to prepare client for $500M in supplier negotiations for an international food and beverage company, identified over $15M in savings through should-cost and benchmarking analysis of company data• Managed a multi-year workstream to create over 30 strategic policies for a key United Arab Emirates federal agency; created policy drafts, work flow processes and organization restructuring • Created online survey for customer impressions for a potential acquisition of apparel retailer; leveraged data to advise client on brand's strength, market size and competitive threats • Managed a workstream of a 5-year strategic plan for an international peace and health non-profit to identify an improved framework to evaluate programs and provide funding• Created content for over 20 proposals, including financial assessments, competitive intelligence, market trends, benchmarking analysis, go-to-market strategies and business opportunities• Communications lead for the national LGBT+ employee group. Developed new content around LGBT+ group for company's external website; sent communications to employees globally