Jonathan Eggers Email & Phone Number

St. Louis, Missouri, US

• Continually improve processes around client success, account management, onboarding, projects, support services, and the customer experience
• Work directly with Service Manager and Service Desk Manager to deliver excellent customer service/experience
• Provide oversight for Account Managers in a supervisory capacity
• Identify strategic vendor partnerships that improve services and profitability
• Develop growth strategies for new and existing services
• Facilitate onboarding and solutions/services adoption for technology acquisitions/mergers

St Louis, Missouri, US

• Created, administered, and drove client retention and growth strategies that aligned company objectives and client business needs.
• Developed client relationships that led to client satisfaction, loyalty, and continued growth.
• Developed continuous improvement initiatives that enhanced internal processes, customer service, support, and product/service development.
• Collaborated with internal teams when client issues arose to effectively solve problems.
• Represented the client when working with internal teams on new client opportunities.
• Developed and recommended service offerings based on client needs and market trends.

St Louis, Missouri, US

• Developed and brought to market new service lines to meet expanding customer needs, resulting in increased revenue and improved customer satisfaction.
• Oversaw the operation of existing services lines, maintaining and improving efficiency and best practices, and ensuring that services met clients’ needs.
• Ensured the efficient operation of the information systems that support organizational functions.
• Assisted clients with designing new information systems including cloud adoption, workload migrations, and business applications; partnered with clients to better leverage existing systems.
• Oversaw clients’ technical projects, including server migrations, email migrations, and enterprise application deployments.
• Managed Client Services Director and Managers, Service Desk Manager, and other staff.

St Louis, Missouri, US

• Refined processes and procedures to ensure efficient operations.
• Improved IT operations and effectiveness by expanding the use of current technologies and introducing new technologies.
• Designed solutions to client business system issues.
• Ensured services met client needs.
• Harnessed automation to amplify productivity and quality assurance.
• Managed Service Desk Manager, systems administrators, and service desk technicians.

St Louis, Missouri, US

• Worked with decision-makers and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues for our clients.
• Ensured the stability, integrity, and efficient operation of the client information systems.
• Worked with partner leadership team members in a business development capacity to help grow Alliance Technologies.
• Gauged the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.

New York, NY, US

• Account manager for Managed Services Solutions Group - 30+ clients totaling 700+ end-users, and 130+ servers
• Partnered with customers to improve systems by reviewing current practices
• Ensured timely delivery of services, meeting customer needs and objectives
• IT Project Manager for Exchange migrations, infrastructure upgrades, physical to virtual server migrations, system deployments, other IT projects
• Partnered with Help Desk Manager and Senior Consultants to ensure successful delivery of service and high customer satisfaction

New York, NY, US

• Physical and VMware/Hyper-V virtual Windows 2008/2012 server support
• Active Directory and Group Policy configuration and support
• Windows Server – Installation, Configuration, and Administration
• Microsoft Exchange – Installation, Configuration, and Administration
• Office 365, Google Apps, Mimecast configuration, maintenance, and support
• Cisco, Watchguard, SonicWall, HP, and Dell firewall, router, and switch configuration and support

Chestnut Hill, MA, US

• Managed Windows 2003, 2008 R2, and SBS 2011 servers; Active Directory and Exchange account administration; Backups using Backup Exec 2010
• Virtualized servers on ESXi; Migrated from Windows 2003 to 2008 R2 and Exchange 2003 to 2010
• Managed development, design, and deployment of new website; Led internal website team through design and creation process
• Upgraded network infrastructure, configuring Cisco switches and routers
• Increased website traffic by 130% through social media, email, and direct marketing initiatives
• Created and managed annual technology budget

• The Printery Edition: Created and administered Linux based Apache website and Postfix email server; Designed, planned, and implemented technology infrastructure systems; Provided on-site end-user, network, and printer.
• Sanford Rose Associates: Provided on-site end-user support
• DoGone Fun!: Provided hardware, software, network, and end-user support; website creator and administrator; oversaw all technology projects, including systems upgrades, streaming video feeds, and phone system and.
• Skinner Trucking: Supported on-site end-users, and printers, network, and payroll system
• Triangle Camera: Provided end-user, network, and hardware support
• Supported private clients with in-home end-user, network, and printer support

Rochester, NY, US

• Led team that provided network support to more than 2,500 students
• Provided end user support for escalated trouble tickets
• Installed and configured Cisco switches in campus wide network upgrade
• Hired, trained, scheduled, and oversaw student employees

Ms, Computer Information Systems

Ba, Political Science