Jonathan Eggers Email & Phone Number

St. Louis, Missouri, Us

• Continually improve processes around client success, account management, onboarding, projects, support services, and the customer experience• Work directly with Service Manager and Service Desk Manager to deliver excellent customer service/experience• Provide oversight for Account Managers in a supervisory capacity• Identify strategic vendor partnerships that improve services and profitability• Develop growth strategies for new and existing services• Facilitate onboarding and solutions/services adoption for technology acquisitions/mergers• Continual improvement of internal ITSM processes• Maintain a deep understanding of industry trends and emerging technologies, identifying new services to bring to market

St Louis, Missouri, Us

• Created, administered, and drove client retention and growth strategies that aligned company objectives and client business needs.• Developed client relationships that led to client satisfaction, loyalty, and continued growth.• Developed continuous improvement initiatives that enhanced internal processes, customer service, support, and product/service development.• Collaborated with internal teams when client issues arose to effectively solve problems.• Represented the client when working with internal teams on new client opportunities.• Developed and recommended service offerings based on client needs and market trends. • Maintained a deep understanding of industry trends and emerging technologies.

St Louis, Missouri, Us

• Developed and brought to market new service lines to meet expanding customer needs, resulting in increased revenue and improved customer satisfaction.• Oversaw the operation of existing services lines, maintaining and improving efficiency and best practices, and ensuring that services met clients’ needs.• Ensured the efficient operation of the information systems that support organizational functions.• Assisted clients with designing new information systems including cloud adoption, workload migrations, and business applications; partnered with clients to better leverage existing systems.• Oversaw clients’ technical projects, including server migrations, email migrations, and enterprise application deployments.• Managed Client Services Director and Managers, Service Desk Manager, and other staff.

St Louis, Missouri, Us

• Refined processes and procedures to ensure efficient operations.• Improved IT operations and effectiveness by expanding the use of current technologies and introducing new technologies.• Designed solutions to client business system issues.• Ensured services met client needs. • Harnessed automation to amplify productivity and quality assurance.• Managed Service Desk Manager, systems administrators, and service desk technicians.

St Louis, Missouri, Us

• Worked with decision-makers and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues for our clients.• Ensured the stability, integrity, and efficient operation of the client information systems.• Worked with partner leadership team members in a business development capacity to help grow Alliance Technologies.• Gauged the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.

New York, Ny, Us

• Account manager for Managed Services Solutions Group - 30+ clients totaling 700+ end-users, and 130+ servers• Partnered with customers to improve systems by reviewing current practices• Ensured timely delivery of services, meeting customer needs and objectives• IT Project Manager for Exchange migrations, infrastructure upgrades, physical to virtual server migrations, system deployments, other IT projects• Partnered with Help Desk Manager and Senior Consultants to ensure successful delivery of service and high customer satisfaction

New York, Ny, Us

• Physical and VMware/Hyper-V virtual Windows 2008/2012 server support• Active Directory and Group Policy configuration and support• Windows Server – Installation, Configuration, and Administration• Microsoft Exchange – Installation, Configuration, and Administration• Office 365, Google Apps, Mimecast configuration, maintenance, and support• Cisco, Watchguard, SonicWall, HP, and Dell firewall, router, and switch configuration and support

Chestnut Hill, Ma, Us

• Managed Windows 2003, 2008 R2, and SBS 2011 servers; Active Directory and Exchange account administration; Backups using Backup Exec 2010• Virtualized servers on ESXi; Migrated from Windows 2003 to 2008 R2 and Exchange 2003 to 2010• Managed development, design, and deployment of new website; Led internal website team through design and creation process• Upgraded network infrastructure, configuring Cisco switches and routers• Increased website traffic by 130% through social media, email, and direct marketing initiatives• Created and managed annual technology budget• Managed external vendor relationships• Monitored and managed Symantec AntiVirus Endpoint Protection

• The Printery Edition: Created and administered Linux based Apache website and Postfix email server; Designed, planned, and implemented technology infrastructure systems; Provided on-site end-user, network, and printer support; Designed and maintained website• Sanford Rose Associates: Provided on-site end-user support• DoGone Fun!: Provided hardware, software, network, and end-user support; website creator and administrator; oversaw all technology projects, including systems upgrades, streaming video feeds, and phone system and voicemail upgrades• Skinner Trucking: Supported on-site end-users, and printers, network, and payroll system• Triangle Camera: Provided end-user, network, and hardware support• Supported private clients with in-home end-user, network, and printer support

Rochester, Ny, Us

• Led team that provided network support to more than 2,500 students• Provided end user support for escalated trouble tickets• Installed and configured Cisco switches in campus wide network upgrade• Hired, trained, scheduled, and oversaw student employees

Ms, Computer Information Systems

Ba, Political Science