Jonathan Hamm Email & Phone Number

Arcadia, Ca, Us

• Managed multiple cross-functional workstreams to ensure a cohesive game experience by aligning design elements, story content, and technical performance to contribute to the successful delivery of an engaging and polished product.• Developed and optimized level layouts to ensure smooth gameplay flow and challenge balance. Incorporated creative solutions to technical constraints and design goals, ensuring a compelling gaming experience.• Conducted rigorous QA testing to identify and document bugs, gameplay issues, and inconsistencies, providing detailed reports and feedback to the development team. Facilitated timely issue resolution, resulting in beta being released to Steam on time.• Reviewed and revised in-game text for clarity, consistency, and engagement, ensuring high-quality dialogue and plot integration that would resonate with players and support the game's thematic goals.

Irvine, Ca

Summary: Managed test automation on first level testing for over 2000 tests (10k+ test cases) per day, including failure analysis, JIRA creation, and JIRA updating, while maintaining as many as 3000 on-site test systems, in order to ensure all results were delivered within 90 minutes of a request submission. -Made team trainer in June 2018. Rewrote training documentation and created visualizations to improve information retention and understanding. Responsible for training new technicians, as well as cross-training existing technicians, to ensure they were able to run test automation, complete failure analysis, and maintain lab systems as needed for any test tier, in order to boost productivity and coverage when workloads were uneven. -Served as Product Owner for Titan/Zephyr project, starting in March 2019. Titan was developed in lab as a productivity enhancement due to limitations with test automation software. Zephyr greatly expanded features and scope with a team of engineers assigned to building and maintaining the code base. Maintained all training documentation for the tools, as well as training worldwide teams in usage of the tool. Developed prototype application to self-track unplanned work for inclusion in Zephyr tools package to increase data collection efforts of leadership and improve interdepartmental coordination in maintaining a healthy firmware code base.

Pasadena, Ca

Summary: Managed a 40-person team to deliver exceptional metrics through coaching, guest relations, and complaint resolution.-Increased RedCard loyalty program acquisitions by 20% through monitoring of weekly statistics reports and motivating low-performing team members.-Collaborated with store leadership to streamline team member coverage and performance management resulting in improved year over year sales of $1.8 million while using 12.5% fewer team member hours.

Pasadena, Ca

Summary: Leveraged expert knowledge of Target digital services and offerings to educate guests and drive increased store sales.-Increased average weekly usage of in-store mobile application by 425% by identifying digital service usage opportunities and communicating newest features to guests.

Pasadena, Ca

Summary: Supervised 12 front-lane employees with focus on improving front-lane metrics.-Recognized as “Most Trusted Leader” on annual store-wide team member survey in 2015 and 2016.-Took on Digital Advisor responsibilities for entire store in addition to regular responsibilities; maintained all in-store devices, registers and kiosks through software updates and troubleshooting (05/2015 – 02/2017).

Pasadena, Ca

Summary: Processed up to 200 Guest Service transactions per day including returns, complaint resolutions, orders and compliance with state regulations.-Within one month of joining guest service team, raised average customer satisfaction rating to 100% from 33% through improved organization and service.-Recognized as Target Team Trainer; trained new team members and leaders in store protocol, guest service, and technology (11/2014 – 02/2017).

Pasadena, Ca

-Top performer on guest survey for cashier friendliness in 2014

Greater Los Angeles Area

Summary: Collaborated on mobile game ideas and created early stage prototypes using concept sketches, flow-diagrams, and programming in Unity to highlight promising projects and potential design flaws.

Greater Los Angeles Area

Summary: Reviewed and expanded bulleted plotline summaries to create detailed plotline descriptions, game script, and early art direction. Improved design documentation to organize development efforts. Modified Unreal Engine modules.

Greater Los Angeles Area

Summary: Directed students, staff and guests through proper channels, maintained school-wide student records and operated computer lab including computer updates.-Caught and corrected over two dozen student file errors, preventing critical student aid and graduation issues.

Ba, Media Arts & Design - Game Arts & Design

Graduated cum laude.

Aa, Applied Arts - Business And Computer Technology

Activities and Societies: Fencing Club. -Three term Secretary of the Fencing Club Board -Lifetime honorary membership to the club (2005)