Served in several key and continually evolving roles within the MyAmgen product team to support the successful launch and adoption of the new enterprise portal.* Designed, developed, and delivered training to multiple stakeholder groups including end users and content owners, serving as the face of MyAmgen product support.* Assumed leadership positions within the product team, including support team lead, scrum master, and interim product owner during our team's post-launch transition period.* Developed and guided a distributed community of content owners, working closely with stakeholders and change agents to support technical concerns while designing new solutions and features to meet evolving business needs.

Recruited to introduce a non-record disposal initiative to eliminate old files and emails for a research team fundamentally opposed to deleting any data. Built a network of business contacts who ultimately emerged as champions of the initiative.* Facilitated meetings to promote discussion of best practices and delivered both standard and bespoke team-based training sessions to ensure optimal configuration and adoption of information management tools.* Advanced a concurrent mandate to decrease the number of SharePoint sites, streamline maintenance and governance, and standardize the user experience.* Produced a comprehensive SharePoint training and communications portal featuring FAQs, topical training videos, announcements, meeting resources, project timelines, and other relevant information.

* Designed and developed change management programs supporting enterprise-wide rollouts including SuccessFactors, SharePoint, Lync/Skype, and OpenText Content Server* Delivered multi-channel learning content including eLearning courses, software simulations, classroom and virtual classroom instruction, self-paced reference materials, and one-on-one coaching sessions

Supported a variety of change and communications efforts for IT Supply Chain and Logistics team

Developed week-long project management training course as part of a career development program for high-potential audiences

Developed training materials and documentation supporting global IT cybersecurity programs

Supported the rollout of new records and information management tools, policies, and practices

Developed training content to support enterprise-wide rollout of SuccessFactors Recruiting and Onboarding systems

Developed eLearning content to support a global IT Security awareness campaign

Developed eLearning content to support enterprise-wide rollout of SuccessFactors Recruiting and Onboarding systems

Managed training design, development, and delivery efforts for enterprise-wide IT infrastructure upgrades including SharePoint 2013 and OpenText Content Server 10.5 platforms

Managed multiple concurrent change management initiatives supporting the global, enterprise-wide IT rollouts

• Oversaw the implementation (and later upgrade) of Academy’s first Learning Management System, leading the company’s move towards distributed learning and role-driven curricula• Implemented formal instructional design processes and content standards to enable the Training & Development department to keep pace with rapid organizational change• Engineered a complete overhaul of the organization’s operations and product training catalogs, resulting in the creation of over 200 eLearning courses

• Managed high-impact open education projects with the goal of providing free, high-quality textbooks and learning materials• Served as primary liaison between software developers and end users to resolve technical support issues, design and update site features, and create system documentation and training materials• Recruited and supported a community of content authors, educators, and technologists through a combination of speaking engagements, personal coaching, and formal training development

• Designed and developed third-party training products for enterprise telephony systems including instructor-led, web-based, and virtual classroom offerings for internal and external learners• Organized and hosted a series of regular lunch-and-learn training opportunities for new-hires to support the rapid growth of our team’s newest delivery center

• Provided desktop and networking support for faculty and staff in a top-ranked research department• Designed, developed, and maintained data collection tools and web applications to meet various research and administrative needs

• Hired, trained, and managed a team of campus IT helpdesk analysts and user consultants