Jonathan Erdman Email & Phone Number

Cincinnati, Ohio, United States

My team is responsible for the development of internal tools used day-to-day by a variety of other teams throughout the company. We also oversee much of the release process when a new version of one of our products is made available to customers.

Cincinnati, OH

Developed desktop applications for Windows on the.NET framework with a user interface built on WPF.Ported functionality from older, deprecated platforms to a more modern, supported, and accessible replacementImplemented a REST web API to mirror functionality in an existing desktop application and serve as a backbone for a forthcoming web-based.

Led a team of over 10 employees at any given timeTrained new hires in the processes and duties required for their jobFulfilled technician duties as required depending upon available staffing

Held sole responsibility for maintenance of a residence hall computer lab used by over 600 studentsReimaged residence hall computer labs at the beginning of every new academic yearEnsured 24/7 availability of all lab materials and resources including computer hardware, network connectivity, and printer toner and paper

Performed maintenance and repairs on university-owned and student-owned computer hardwarePrepared academic computer labs for each new academic yearCommunicate with students, faculty, and staff of the university to diagnose and resolve all technology-related problems

Loveland, Ohio

Performed quality assurance testing on the Rent Manager software and developed tools to facilitate the quality assurance processDeveloped automation tools to expedite repetitive prerequisite tasks required for testingCollaborated directly with developers to design solutions to software deficiencies.