Program Manager
Région De Paris, France
IMPROVING NISSAN CUSTOMER EXPERIENCE AND BUSINESS TRANSFORMATION• Customer Journeys audit and recommendation • Projects Prioritization, Roadmaps and Scorecards• Client workshops and tools to move Nissan organization to more customer centricityFocusing on Connected Services and Innovative Product LaunchDEVELOPING AND DEPLOYING DIGITAL PLATFORM CONTENT AND FEATURES FOR 25 COUNTRIES• Product pages and content localization• Car Configurator development, improvement and localization• Retail experiences and digital tools localization• New platform features assessment, integration, localization and roll out (both globally provided or locally initiated)Focusing on discover, explore and experience Nissan products and services DELIVERING END-TO-END DIGITAL EXPERIENCE• Cross functions coordination for digital campaign delivery (with a Deputy PMO)• Performance analysis for live and post optimization• Ways of working implementation to ensure consistent and seamless journey ————————Team Management of ~15 team members such as Project managers, PMO, Production managers, Localization manager, Strategic planners, UX, International coordinators. Partner with Strategy, UX, Performance teams and provide clients with thought leadership in the Digital Platform spaceMember of Global Customer Experience community.