I am a Digital Content Manager successfully managing a multi-location content team in a high pressure, high volume Agile environment; leading and delivering digital change rapidly and safely through development, testing and to deployment.Over my career I have gained extensive experience from a variety of digital content orientated roles within the Financial Services and Banking industries, particularly publishing and web development, supporting websites, apps, and intranets at leading brand companies.A common theme throughout my career has been a passion for leading and implementing change - improving processes and ways of working, implementing governance, automating and improving efficiency and throughput of teams. This means that I am capable of going into companies/teams and transforming their operating model - setting up safe, efficient, compliant processes for running busy web or content delivery teams.I also have a lot of Content Editor and Web Developer experience. Delivering accessible web pages using a number of different content management systems and coding techniques, including HTML and CSS. These skills are built on top of a strong foundation of testing, usability and user research experience.๐๐ฒ๐ ๐๐ธ๐ถ๐น๐น๐, ๐ฒ๐ ๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ ๐ฎ๐ป๐ฑ ๐ธ๐ป๐ผ๐๐น๐ฒ๐ฑ๐ด๐ฒ:๐๐ผ๐ป๐๐ฒ๐ป๐ ๐ฝ๐๐ฏ๐น๐ถ๐๐ต๐ถ๐ป๐ด, ๐ฐ๐ผ๐ฑ๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐ถ๐บ๐ฎ๐ด๐ฒ ๐ฒ๐ฑ๐ถ๐๐ถ๐ป๐ด โ HTML 5, CSS3, Bootstrap, Dreamweaver, Fireworks, Photoshop, Acrobat Pro๐ฃ๐ฒ๐ผ๐ฝ๐น๐ฒ ๐น๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ๐๐ต๐ถ๐ฝ ๐ฎ๐ป๐ฑ ๐ฝ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐บ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ โ led content teams, managed projects, participated in scrum teams๐ฆ๐๐๐๐ฒ๐บ๐, ๐๐ผ๐ผ๐น๐ โ content management systems (Tridion, Backbase, WordPress), monitoring tools (Sitemorse, Dynatrace)๐ช๐ฒ๐ฏ ๐๐๐ฎ๐ป๐ฑ๐ฎ๐ฟ๐ฑ๐ โ accessibility, WCAG, DDA, Usability, Search Engine Optimization (SEO), Google Search Console๐ ๐ฒ๐๐ต๐ผ๐ฑ๐ผ๐น๐ผ๐ด๐ถ๐ฒ๐ โ worked in Agile teams, Jira and Confluence Administrator, Certified Scrum Master (Scrum Alliance)๐๐ฒ๐ฎ๐ฑ๐ถ๐ป๐ด ๐ฐ๐ต๐ฎ๐ป๐ด๐ฒ โ implemented processes, governance, ticketing systems to improve efficiency and throughput of my teams
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Digital Content ManagerVirgin Money 2014 - PresentGlasgow, Scotland, GbAt Virgin Money I managed a multi-location content team (content editors in Norwich and Newcastle) within an agile service and delivery area that supported website and app publishing for BAU change, digital scrums and company-wide business teams. As well as providing people leadership to the content editor team, I was responsible for resourcing and backlog control, prioritisation, capacity planning, and the digital processes, governance, controls and audits associated with the digital change process. I was also a Jira Administrator concurrent to the Digital Content Manager (and Digital Delivery Manager) role I have performed. I lead changes to our ways of working - replacing spreadsheet based work reception processes with automated Jira / Confluence based scrum and kanban set up (utilising boards, workflows and field configuration frameworks).Additionally, I was one of six colleagues that provided โOn callโ support out of hours for planned outage and incidents. -
Digital Delivery ManagerVirgin Money 2014 - 2016Glasgow, Scotland, GbSee 'Digital Content Manager' description above (role title change in 2016).
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Ecommerce ManagerVirgin Money 2013 - 2014Glasgow, Scotland, GbFollowing recognition of my front-end coding skills and work done on some larger deliveries I moved up from Content Editor to Ecommerce Manager. This was a more technical role delivering larger change and project work for scrum teams (coding and publishing, project and stakeholder management) and performing extra duties whilst continuing to perform content editor activity. I also took added responsibility for peer reviewing / approving colleagues' changes, and conducting audits.At this time I also began to provided โOn callโ support out of hours which I did concurrently with my main roles as I moved up the team structure. This work included outage messaging, incidents, Dynatrace script recording, investigations.
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Content EditorVirgin Money 2009 - 2013Glasgow, Scotland, GbJoined Virgin Money as a Content Editor in 2009.In this role I published content using SDL Tridion content management system to meet demand from scrum and business teams. I successfully delivered to targets. Editing and coding HTML and CSS within the CMS, building new websites, editing and publishing pages and also editing images (using Adobe Fireworks, Photoshop).I completed a diverse range of work associated with content publishing in this highly regulated financial services / banking arena โ re-approvals, pricing change, new builds and projects, accessibility, testing and bug fixing.
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Web DeveloperAviva 2007 - 2008London, GbAs 'Web Developer' I developed and published standards compliant 'Intranet' sites using HTML, CSS, Dreamweaver, Fireworks.In the 17 years I worked for Aviva (formerly Norwich Union) I gained a wide range of experience in digital and 'Intranet' roles. I worked on accessibility, usability, testing, content publishing and coding. As well as more traditional financial services roles in the early years - internal and customer facing roles, analyst and project management roles.Whilst I was doing the Web Developer role I also took on a concurrent role of User Experience (UX) specialist. From this role I have practical experience planning, facilitating, reporting on user testing, and conducting heuristic reviews as technical lead on usability and accessibility. I saved Aviva ยฃ20k on usability service costs when I conceived and launched in-house usability lab service. Additionally, I improved DDA compliance of 'Intranet' sites when I produced and rolled out publishing standards and 'accessibility awareness' training to company-wide publishing teams -
User Experience SpecialistAviva 2007 - 2008London, GbThis role was concurrent with the Web Developer role. I provided a usability service where I facilitated user testing, conducted heuristic reviews, and conducted accessibility checks.The highlight for me whilst doing this role was when I saved ยฃ20k on usability service costs when I conceived and launched in-house usability lab service which could go on the road around the business.
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Technical Design AuthorityAviva 2006 - 2007London, GbActed a technical design authority essentially performing a business analyst role where I produced high level designs, sitemaps, wire-frames, prototypes and technical design standards for developers to them use to build 'Intranet' sites.
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Senior System DeveloperAviva 2003 - 2006London, GbWorking in the Intranet Development Team I updated 'Intranet' content for business teams and intranet community and managed stakeholder relationships. During this time I produced and rolled out 'Publishing Standards' to content publishers, improving DDA compliance of 'Intranet' sites. I also re-designed several key intranet sites.
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Business AnalystAviva 2001 - 2003London, GbI worked the Business Solutions team as the interface between the business teams and the digital / IT teams providing project management services and consultancy to business teams to help deliver their projects.
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Quality Assurance TesterAviva 1999 - 2001London, GbWorking in the Quality and Assurance Testing area I performed a User Acceptance Tester role doing business acceptance testing of systems. Producing test scripts for QA team, logging errors, and provided recommendations based on my experience working in the claims area / contact centre and using the systems being tested.
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Intranet Co-OrdinatorAviva 1998 - 2001London, GbActed as 'Intranet' co-ordinator for the claims area during my time as Personal Incident Manager. I built and maintained the claims part of the company Intranet (built a prototype in my own time to gain buy in to how it could improve ways of working) and championed intranet usage within my business area.
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Personal Incident ManagerAviva 1994 - 2001London, GbSeveral years working as a Personal Incident Manager within the Claims (Motor and Household) team. This was a customer facing role in a contact centre - handling calls to/from customers, assessing claims, making cover decisions and payments. Additionally, I was a Fraud Co-ordinator, specialising in seeking out and repudiating fraudulent claims and giving training to colleagues on how to identify and report fraud.
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ClerkAviva 1989 - 1993London, GbClerk in the Life New Business team.
Frequently Asked Questions about Jonathan Tyrrell
What company does Jonathan Tyrrell work for?
Jonathan Tyrrell works for Virgin Money
What is Jonathan Tyrrell's role at the current company?
Jonathan Tyrrell's current role is Digital Content Manager.
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