Jonathan Chapman Email & Phone Number

Kelowna, British Columbia, Canada

Kelowna

-Overseeing all aspects of EMR implementations of new and existing clients including project scope, risk management, resource scheduling-Implementing enterprise-level migration projects while coalescing with external stakeholders at the executive level-Coordinating with various vendors to ensure requirements are met according to project plan-Managing 20-30 projects concurrently-Balancing client expectations with available resources-Collaborating with various internal teams to ensure successful project execution and that all contractual obligations are met-Providing training and mentorship to newly onboarded associates-Recommending process improvements to improve efficiency and limit resource burden-Working with a variety of tools including but not limited to Salesforce, Citrix, Outlook, Microsoft Teams, Excel, Slack, Jira

Kelowna

-Supervisory position in the Client Services department call centre-Provided support to Client Services Analysts in investigating and resolving live issues -Triaged cases requiring further investigation-Handled calls from escalated clients-Conducted training sessions for new Client Services Analysts-Monitored call volumes and directed analysts to area of need

Kelowna, British Columbia

-Oversaw a 2 week adaptation period where a clinic has newly begun using Accuro EMR-Ensured that the software is configured properly to best suit the needs of the clinic-Assisted with any issues that arose as the client begins their use of the software-Collaborated with the Project Manager and data teams to rectify any data transfer issues-Scheduled and conducted phone appointments with medical practitioners and MOAs

Kelowna, British Columbia

-Provided technical and general support to clients of Accuro electronic medical records software-Received incoming calls from clients requiring assistance-Consistent department top performer in metrics of call volume, case resolution time and work efficiency-Documented case resolution thoroughly to provide accurate reference for future related issues

Kelowna, Bc

-Assisted customers in finding the product that met their needs/desires-Met and exceeded sales targets and goals-Consistent top store performer in warranty sales-Built customer relationships to create future repeat business-Value based selling instead of price-focused -Member of Joint Health and Safety Committee

Kelowna, Bc

-Unloaded, sorted, and labeled received product-Assisted customers picking up their merchandise-Maintained a clean and safe warehouse environment

Kelowna, Bc

-Assisted youth with finding summer work and/or casual work positions-Created displays at public events to showcase services offered-Contacted potential youth employers for available job openings