Jonathan Farmer Email & Phone Number

Knoxville, Tn, Us

New York, Ny, Us

La , California , Us

• Working with a team of developers to finish integrating the front and back-end functionality for the company's product on the website and interface it with the Ethereum blockchain.• Facilitated Sprint planning, Sprint retrospective, Sprint planning review & Sprint demo for NFT holders.• Help the Scrum team finalize Sprint Backlog during the planning and communicate committed epochs for the upcoming sprint to the Lead Engineer.• Demonstrate the progress we have made in the current Sprint to the NFT holders every week.• Removed technical and resource blockers for the development team and product owners

Knoxville, Tennessee, Us

•Provided technical support to employees and customers in a retail environment using various technologies such as Island Pacific, Okta, O365, Freshdesk, Oracle Cloud, Xstore, and Active Directory.•Consistently exceeded performance standards by handling an average of 30 calls per day with a resolution time of 15 minutes or less and a customer satisfaction rate of 95%.•Demonstrated expertise in troubleshooting and resolving technical issues resulting in a 90% first-call resolution rate.•Proven ability to work under pressure, handle multiple tasks, and strong understanding of IT service management resulting in a 20% reduction in repeat customer complaints.•Consistently exceeded customer satisfaction expectations and delivered excellent results resulting in multiple recognitions for outstanding customer service and performance.

Philadelphia, Pa, Us

• Worked with the marking team to do brand outreach for Splinterland's upcoming product Runi, and hosted the daily scrum meetings to ensure the Sprint was on track.• Actively planned the Sprint backlog planning in Jira.• Ensured that blockers were removed for the Outreach and ARG teams by coordinating with each group.

I fly around the United States to install hardware and software for our clients and then train them to use the new equipment in their workflow. I maintained the network and assisted in addressing real-time issues with developers and clients to improve the training process and smoother deployment of our core SaaS product.

Helped run a Real Estate Marketing Agency. Worked closely with clients to ensure successful advertising campaigns and handled all advertising for our agency. Acted as head coach for our agency to ensure client success and accountability.

Charlotte, North Carolina, Us

Worked with enterprise-grade Cisco Meraki networks and worked with network engineers to resolve network failures for our enterprise-grade customers.

Charlotte, North Carolina, Us

Take calls and work on troubleshooting various networking issues our clients had. Worked with Cisco Meraki equipment and deployment.

I worked with high-profile companies to find the right person for their needs. Some of our clients include Arby's, Taco Bell, BodyBuilding.com, Micron, and other industry-leading companies.

Knoxville, Tennessee, Us

Worked a summer at Pilot in the helpdesk for a summer.