Jonathan Feddema Email & Phone Number

London, ON, CA

Waterloo, Ontario, Canada

London, Ontario, Canada

• Manage the day-to-day operations of a pub trivia business including production, promotion, and delivery of multiple nights of weekly trivia at bars and restaurants in London
• Entertain audiences of up to 100 patrons while hosting trivia night events for over 2.5 hours per event
• Conduct extensive research on a wide variety of topics to author 40+ questions of varying difficulty each week
• Cultivate rapports with diverse clientele and tailor event content to engage groups with… Show more
• Cultivate rapports with diverse clientele and tailor event content to engage groups with varying skill levels
• Generate promotional materials and marketing campaigns to raise brand awareness and attract new customersKey Achievement:✔ Dramatically grew venue sales year-over-year and consistently realized standing room-only.

60 Midpark Road, London, ON N6N 1B3

• Accountable for delivering up to 200 packages per day along various routes across London and Western Ontario
• Prioritize customer deliveries and determine the optimal routes to achieve daily deadlines and objectives
• Interact with individuals and business owners during shifts and address any complaints in a timely mannerKey Achievement:✔ Selected to take over the most complex and challenging routes by demonstrating proficiency and.

3059 Wonderland Rd S, London, ON N6L 1R4

• Served a variety of food and beverages to customers on a daily basis at a fast-paced Starbucks location
• Coached and mentored new employees to help them learn company policies, processes, and best practices
• Promoted a memorable customer service experience for all patrons by ensuring interactions were positiveKey Achievement:✔ Selected as Partner of the Quarter by coworkers for leading over 30 employees in overall.

Guelph, Ontario, Canada

• Oversaw all aspects of client training operations for the leading provider of reservation and facility management SaaS solutions in Canada, managing the needs of 20 national, provincial, and municipal clients
• Facilitated in-person and virtual software training to individual clients and groups with up to 30 participants
• Devised training programs and administered the knowledge base for 3 unique versions of proprietary software
• Provided instruction to internal departments and… Show more
• Provided instruction to internal departments and taught employees on new software features and functionality
• Examined client surveys and year-end reviews to inform the development and enhancement of course curricula

99 Wyndham St N, Guelph ON, N1H 4E9

• Co-founded a board game café that became a local hotspot by providing guests with delicious food and beverages as well as a comprehensive selection of over 300 games
• Supervised and guided up to 4 staff per shift and catered to the unique needs of up to 50 customers at a time
• Provided expert customer service and offered knowledgeable game recommendations according to client tastes
• Recruited, hired, and trained new employees on formal company protocols and various board game… Show more
• Recruited, hired, and trained new employees on formal company protocols and various board game rules
• Fashioned marketing collateral, launched strategic projects, and implemented promotional events to drive sales Key Achievement:✔ Surpassed average sales margins by over 15% when leading shifts through effective.

649 Scottsdale Dr, Suite 90, Guelph ON, N1G 4T7

249 Courtland Ave, Vaughn ON, L4K 4T2

Advanced Diploma, Package And Graphic Design, Honours

English Language & Literature