• Manage the day-to-day operations of a pub trivia business including production, promotion, and delivery of multiple nights of weekly trivia at bars and restaurants in London• Entertain audiences of up to 100 patrons while hosting trivia night events for over 2.5 hours per event• Conduct extensive research on a wide variety of topics to author 40+ questions of varying difficulty each week • Cultivate rapports with diverse clientele and tailor event content to engage groups with… Show more • Manage the day-to-day operations of a pub trivia business including production, promotion, and delivery of multiple nights of weekly trivia at bars and restaurants in London• Entertain audiences of up to 100 patrons while hosting trivia night events for over 2.5 hours per event• Conduct extensive research on a wide variety of topics to author 40+ questions of varying difficulty each week • Cultivate rapports with diverse clientele and tailor event content to engage groups with varying skill levels• Generate promotional materials and marketing campaigns to raise brand awareness and attract new customersKey Achievement:✔ Dramatically grew venue sales year-over-year and consistently realized standing room-only crowds at the majority of events by establishing a dedicated client base and fostering captivating and thought-provoking entertainment Show less

• Accountable for delivering up to 200 packages per day along various routes across London and Western Ontario• Prioritize customer deliveries and determine the optimal routes to achieve daily deadlines and objectives• Interact with individuals and business owners during shifts and address any complaints in a timely mannerKey Achievement:✔ Selected to take over the most complex and challenging routes by demonstrating proficiency and trustworthiness

• Served a variety of food and beverages to customers on a daily basis at a fast-paced Starbucks location• Coached and mentored new employees to help them learn company policies, processes, and best practices• Promoted a memorable customer service experience for all patrons by ensuring interactions were positiveKey Achievement:✔ Selected as Partner of the Quarter by coworkers for leading over 30 employees in overall performance

• Oversaw all aspects of client training operations for the leading provider of reservation and facility management SaaS solutions in Canada, managing the needs of 20 national, provincial, and municipal clients • Facilitated in-person and virtual software training to individual clients and groups with up to 30 participants• Devised training programs and administered the knowledge base for 3 unique versions of proprietary software• Provided instruction to internal departments and… Show more • Oversaw all aspects of client training operations for the leading provider of reservation and facility management SaaS solutions in Canada, managing the needs of 20 national, provincial, and municipal clients • Facilitated in-person and virtual software training to individual clients and groups with up to 30 participants• Devised training programs and administered the knowledge base for 3 unique versions of proprietary software• Provided instruction to internal departments and taught employees on new software features and functionality • Examined client surveys and year-end reviews to inform the development and enhancement of course curricula• Designed and produced various training content including learning materials, webinars, user guides, and videos• Created train-the-trainer courses, annual aptitude tests, and other tools and resources to support client education• Worked with the technical support team to understand software limitations and recurring client issues • Engaged client leadership to gather requirements and define the scope and format of front-line staff training• Planned and coordinated onboarding sessions for new clients and created resources to provide training to all future employees Key Achievements:✔ Revamped company training program by simplifying content to make it more accessible for non-technical audiences and introducing instruction manuals and learning packages ✔ Increased client participation rates in online training programs by over 50% by pioneering interactive training webinars to provide real-time support for client employees✔ Achieved a 100% pass rate for all clients taking software certification tests over a 4-year period✔ Exceeded all performance expectations during annual client training evaluations ✔ Played an integral role in securing 5 new client contracts by executing live product demonstrations✔ Streamlined the translation of training programs from English to French by creating standardized templates Show less

• Co-founded a board game café that became a local hotspot by providing guests with delicious food and beverages as well as a comprehensive selection of over 300 games• Supervised and guided up to 4 staff per shift and catered to the unique needs of up to 50 customers at a time • Provided expert customer service and offered knowledgeable game recommendations according to client tastes• Recruited, hired, and trained new employees on formal company protocols and various board game… Show more • Co-founded a board game café that became a local hotspot by providing guests with delicious food and beverages as well as a comprehensive selection of over 300 games• Supervised and guided up to 4 staff per shift and catered to the unique needs of up to 50 customers at a time • Provided expert customer service and offered knowledgeable game recommendations according to client tastes• Recruited, hired, and trained new employees on formal company protocols and various board game rules• Fashioned marketing collateral, launched strategic projects, and implemented promotional events to drive sales Key Achievement:✔ Surpassed average sales margins by over 15% when leading shifts through effective promotions and upselling Show less