- Manage CTO, VP of I&O, and other Director’s calendars- Provide project management coordination for CTO and VP of I&O- Conduct research, collect and analyze data, prepare reports and/or presentations and documents.- Act as the main point of contact for CTO and VP's staff regarding both internal and external inquiries, appointments, and concerns. - Oversee, analyze, manage and report on the CTO’s VP's and Directors’ budgets working with them.- Represent CTO and VP of I&O in appropriate meetings, negotiating contracts, and services. - Manage vendor relations per agreed upon contracts. - Create engaging and informative presentations utilizing multimedia and technical tools.- Serve as the primary administrative resource for the CTO and VP of I&O, ,including, but not limited to development of correspondences of both confidential and non-confidential matters, email and voicemail communication and other general administrative functions as needed. - Book meetings, coordinate schedules, and handle a variety of meeting logistics, as well as book travel for CTO, VP of I&O, or their personnel as requested.- Complete expense reports, tracking and turning in receipts, as well as code and process invoices for payments.- Maintain/stock the Technology Group supply cabinet; update the Technology Group staff phone list and Christmas card list; and maintain the Technology Group mailboxes.- Make travel arrangements including reservations for air, car, and hotel for the Technology Group.- Create purchase requisitions and ensure proper coding and processing of vendor invoices.- Manage Technology Group training calendar, team portal and key IT files. Coordinate content contribution and at times create content as well.- Organize and maintain records, receipts, and purchase orders in line with Finance policies and procedures.- Member of the "Welcome Team" and "Culture Crew" committees

"Satellites" (Mike Garrigan) Film credits:- Co-Producer- Locations Manager- Prop Master- Co-Wardrobe Designer- Extras Casting- Screen Graphics (Video Game)- Producer (Music)- Songwriter / Performer (Music)- Actor (King Tangerine | Lead Guitar Player)

- Update, design and manage the ministry website, paper newsletter, monthly emails, podcasts, and all social media sites- Design and manage all ministry graphics and branding - Edit all podcasts and weekly inspirational videos- Create instructional books for training purposes to parts of ministry- Act as the liaison between CEO and other ministries

- Manage executive calendar- Assist in planning/calls and scheduling appointments- Communicate directly, and on behalf of the CEO, with vendors, professionals, and clientele - Coordinate and plan club events- Create and/or maintain filing system(s) both digitally and hard copies.- Help design and manage business graphics and branding- Provide wide ranges of support including composing and editing letters, reports, presentations, etc.- Manage CRM (Zoho) and workflow management software programs (Asana)- Maintain files for completed vendors, professionals, and clientele- Send, receive, sort, and file mail / packages- Programs utilized: (Zoho, Asana, RentRedi, DialPad, Simple Texting, Google Suite)

- Manage executive calendar, scheduling and travel arrangements- Communicate directly, and on behalf of the CEO, with V / C-Level clientele- Coordinate events, including training, conferences, seminars, and programs- Create and/or maintain filing system(s) both digitally and hard copies.- Design and manage all business graphics and branding- Provide wide ranges of support including composing and editing letters, MOUs, reports, meetingmaterials, presentations, etc.- Manage CRM and Smartsheet software programs- Produce Sales Proposals and Presentations- Provide reports to assist Sales team with tracking leads, new business, and forecasting- Maintain files for completed Contacts- Assist in planning/calls and scheduling appointments- Track leads and create reports for strategic target accounts- Coordinate Email blasts with Sales & Marketing team- Purchaser of supplies for the office- Send, receive, sort, and file mail / packages- Office manager

- Oversee and organize all internal and external events - Manage volunteers in all departments - Purchaser for all church supplies and restocking the church in various departments - Maintain receipts and track paid staff schedules, in communication with church accountant - Create instructional books for training purposes to various departments - Add and update contacts within email database for new visitors or existing congregation- Oversee and manage all church facilities - Update and manage the church’s website, mobile app, weekly emails, and all social media sites- Create and manage all church graphics and church branding - Film and edit all sermon and worship video- Record sermon and worship audio / editing

- Receive, troubleshoot, and resolve any questions or technical issues that come through the Service Now ticket system, email, or instant message for any client systems - Manage each ticket to the standard service level agreements specified by company and clients - Subject Matter Expert for Pfizer systems and conduct regular feedback sessions with Pfizer business leads - Contribute to internal knowledge base, create articles monthly for specific issues, and inform local Service Desk for any workarounds to technical issues - Look for ways to enhance client relationship through communications, technical or account management - Ensure proper documentation is done with each ticket along with any communications to the end user - Conduct weekly meetings with manager to update with any special project, ticket concerns, or questions

- Scheduling energy evaluations and follow-up inspections for customer’s homes - Educating the customer and answering questions for TVA’s various programs which include In-Home Energy Evaluation, Green Power Switch/Generation Partners, FEMA Assistance,Tennessee Appliance Rebates, Heat Pump, and Kentucky Home Performance - Sending, receiving, and processing applications for TVA’s various programs which include In-Home Energy Evaluation, Heat Pump, and Tennessee Appliance Rebate - Receive, respond, and schedule email requests from the Nashville Electric Services and TVAwebsites for energy assessments

- Resolving customer complaints that have escalated over a manager level to the CEO from frontline andbackline support customer service - Received, respond/resolved emails, letters and voicemails from the customers addressing theirquestions or concerns to the CEO - Reporting trends and error feedback to management, vendors and carriers - Process manual refund requests to the finance department for multiple charges or over-payment forthe deductibles

- Answered questions or concerns regarding T-Mobile’s products and services - Periodically provided floor support for other associates on the team and surrounding teams - Assist in the development of seasonal concepts and design ideas - Maintained the “Customer Compliment” inbox and provided other associates with certificatesshowing the customers appreciation