Established a profitable UX Design and Accessibility division, serving elite clients including PACCAR/Peterbilt, Bristol-Meyers-Squibb, Advertising Marketplace, General Motors, and others as needed; Directed multicultural teams across the US and India, scaling from 2 to 18 members to deliver top-notch product designs and client solutions.KEY PROJECTS AND ACHIEVEMENTS• Created an innovative eConsent facilitation product for the healthcare sector, directing a team in defining its specifications and crafting user-friendly interfaces across multiple devices for patient consent acquisition. Managed intricate challenges in upholding a universal eConsent and patient record framework, adeptly navigating through a maze of diverse healthcare regulations, numerous service providers, and the complex interplay of legal, business, and industry expectations within the US healthcare system. • Developed a cutting-edge Heads-Up-Display (HUD) for PACCAR's Peterbilt 2024 Tech Truck, boosting driver safety through advanced AI and real-time data integration from vehicle sensors and external feeds.• Created Adaptiv, a revolutionary system for automakers, adopted by GM for Car Human-Machine Interfaces, transforming vehicle design and supply chain management with AI-driven simulations and supply chain optimization, leading to substantial cost savings and reduced time-to-market.• Led the HMI design for an affordable, high-quality e-bike tailored for the Indian market, positioned within the $200-$400 segment.• Conceptualized an electric motorcycle design positioned to rival market leaders like Harley Davidson and American Indian motorcycles.• Orchestrated the web strategy and ongoing development for Advertising Marketplace, scaling a part-time team to total capacity to enhance site functionality and advertising tools.• Authored a comprehensive digital style guide for Bristol-Meyers-Squibb to facilitate WCAG/ADA compliance across web and mobile platforms.

Consulting on enterprise projects for J6 Labs with UX design services and conceptual work.

Freelance UX Research Lead on multiple products for Verizon, including an Infrastructure Topology Scanner, and updates for internal web applications used by Sales and Legal teams throughout the enterprise.

On Call to ICF Next (Formerly ICF Olson) for user experience strategy and design efforts.

Engaged for Multiple Projects as a Freelance UX Strategist, Designer and Researcher.Lead User Experience Design and conduct user research for the U.S. Centers for Medicare &Medicaid Services (CMS) Office of Acquisition and Grants Management to design a new service for the CMS Acquisition Lifecycle Modernization (CALM) initiative.Assisted with the UX design for a new iteration of the multi-platform application Lockdown Mobile, designed to support the secure exchange of information which will be destroyed when the provider of the information leaves the exchange.

Freelance contract to support of ICF Olson's user experience design efforts for a major utility project, Eaton.com.

Management and Mentoring of the UX design team; Collaborate with major stakeholders including marketing, game studios and teams within Bethesda.net. Conceptualize an engaging signature experience for Bethesda.net for and across all products based on initial low-fidelity requirements.

Defined digital strategy and consulted in the re-designs of User Experience for both Federal and Commercial Web clients. Tasks include assessment, conceptual development of design, functional and business requirements, production of Wireframes, documenting of information architecture and recommendations for digital and associated social media strategy. Projects this year for various firms included CCIM Institute, CDW’s Biztech Magazine, National Council of Math Teachers, Center for Medicare and Medicaid Services and Best Buy Mobile.

Digital strategy and user experience consulting; Redesigning UX for Federal and Commercial clients. Tasks include assessment, conceptual design, gathering functional requirements, production of Wireframes and recommendations for digital strategy; I'm also tasked with establishing a User Experience Practice.

New, Re-Envisioned and Refreshed Products and Services for Mobile, Web and the real world.• UX Strategy and Experience Consulting• User Experience and Interaction Design• Information Architecture and Design• Creative Direction and Design• Business Process Modeling and Improvement• Business Development

Consulting to PBS on all matters of UI/UX Design; Supporting the Education team by introducing a new framework for modular web design for rapid and Lean UI/UX design. Led and advised on the migration of UI to HTML5/CSS3/Ajax standards. Successfully advised and initiated change within PBS Interactive and PBS Education product teams on incorporation and adoption of new methods of modular web design as an Agile, Fluid UX, IA and UI development process while maintaining creative freedom for design teams.

Product and User Experience Design for Speek, consulted on product and user experience design.

Sr. User Experience Design, on contract with Celerity for the re-design of the National Geographic intranet. Responsible for creative re-design of the intranet and extranet components as a global collaborative enterprise application incorporating real-time, geo-location aware and extensive collaborative content based site. Managed and produced the overall concept, hands-on high-fidelity wireframes, design and initial heuristics and user-experience testing against the current intranet in use at the time.

Leading the charge to deliver wonderful custom content in the digital space through outstanding user experience, engaging stories and innovative functionality. Making lives easier by streamlining processes.

Digital strategy and user experience consulting; Redesigning UX for Federal and Commercial clients. Tasks include assessment, conceptual development of design, gathering functional requirements, production of Wireframes and recommendations for digital strategy.Recent projects include redesigning the User Experience for portions for a major government health care site as well as recent work for major mobile retailer.

Consulting on behalf of a wireless telecommunications contractor to Verizon Wireless in the roles of product manager & product designer.Strategized, designed, produced and launched two new development centers in a new relaunch of Verizon's development community:Verizon Development Community for the Mobile Webhttp://developer.verizon.com/jsps/devCenters/Mobile_Web/Verizon Development Community for Dashboard http://developer.verizon.com/jsps/devCenters/Dashboard/Developed a social media marketing campaign, and API monetization strategy for the mobile web developer community.

Managed the global Web strategy for a leader in applied information services. This position involved managing the design, usability and accessibility activities for re-architecture of all corporate Web properties. Addressed immediate, practical details of execution, including technology implementation, content production, design and project management. Created a broad-ranging, long-term approach for a successful Web project based on extensive user research, and a massive front-loaded design process engineered to save time and money in the graphic design and development phases. Chaired Web redesign committee and work group consisting of CEO, GCIO, VP's and division business leads.

UI Designer and Analyst on a contract with IBM through TSymmetry, Inc. to build and modernize Cargo & Border Patrol (CBP) agency systems used by trade, the agency officials, and participating government agencies. In addition to UI Design and Analysis I was most recently involved in the creation and technical writing of help files for these same systems, using RoboHelp to accomplish content management and design of multiple Help systems. While working in this position, I did receive a full DHS/CBP Security Clearance, and quite a bit of training on CBP/Trade Business processes and the current systems in use, as well as a firm understanding of EDI transactions that are in use within the trade industry.

Develop product and interface designs for Verizon Wireless (VCAST) Music On Demand Service components. Create use cases, scenarios, and developer and end-user documentation for product modules and components. Anticipate, create and support business rules in relation to Verizon Wireless requests. Work with developers to establish back-end processes and behavior against business rules. Continually refine and enhance the user interface to incorporate new functionality. Track market activity and business trends to identify new opportunities. Research and develop new product line concepts for client and internal use.

Provide strategic marketing and technology consulting, consult on creation and presentation of project bids for variety of corporate and non-profit clients. Recent work includes design and implementation consulting for premium broadband content management system a large ISP/Cable company.

Managed majority of projects related to core business activities. Performed usability and accessibility (Section 508) compliance assessments, developed information architecture and planned and managed projects. Refined existing business systems and processes, increasing efficiency and profitability.

Recruited by the company’s executive management team to eliminate chronic delays and persistent cost overruns associated with ongoing development of web-based products targeting non-profit organizations. Designed and implemented new systems and business processes, streamlining operational efficiency. Developed product design and marketing plan for new web-based software product line.

Assumed responsibility for the association’s overall internet strategy. Directed and managed the organization’s primary web site, initiative-based web efforts, and all functional and departmental web sites. Developed and implemented systems to automate and simplify content management and publishing and project tracking.

Developed product line plans, updates, and new version releases for existing and new product lines. Developed and implemented a product offering projected to account for 20% of annual initiative revenue. Managed client relations and product customizations for major worldwide publishers. Coordinated the concept, design, and implementation of a multi-phased online environment for courseware delivery.

Directed all strategy for online services including internet/web efforts and new product offerings. Served as the product designer, information architect and implementation manager for PBS The Business Channel, which included a corporate web site, internal web-based tools, and extranet-based educational web sites. PBS TBC was later sold to National Technological University.

Worked with non-profit and Fortune 500 clients to coordinate and manage requirements, page layout and site development. Helped clients stay on the front edge of the internet "boom" and align their new media efforts with existing business interests.

Second level technical support for Mac, PC, Unix and Web clients for one of the first online stock image storefronts on the Web. Data center team based at @SRA, Intl.

Lead a team managing large build projects, as well as the repair of PC and networks.