At Viewtinet, I lead the development of technical training programs and the creation of strategic documentation for our products and services. My role includes:Lead the design and development of programmatic content for training courses aimed at clients, partners, and internal staff, ensuring alignment with company solutions.Deliver training sessions, blending technical depth with clear communication to maximize learner engagement and comprehension.Oversee the creation, organization, and maintenance of comprehensive product documentation to support user adoption and technical understanding.Collaborate cross-functionally to ensure training and documentation align with business goals and product updates.Drive continuous improvement in training methodologies and documentation quality to enhance customer experience.

Head of Delivery and Presales for Americas ( LATAM & NAM )Responsibilities and duties:Support Sales in their business by giving them all technical assistance on productsOrganize delivery end to end.Build team expertise to fit region needsOrganize ad-hoc pre-sales activities to increase level of expertise to customerEnsure consistency and good follow-up of program pack (Technical offer, risk, milestones, samples, cost) with focus on Risk assessment and anticipation managementEnsure proper balance between presales, delivery and support activities

Boost the solution upselling through intentional services delivery planning in conjunction with the sales account teamManage the customer relationship To server as trusted advisor to customers and provided technical knowledge and/or researched problems as needed.Act as project manager for implementations, migrations, and upgrades of Allot's products within the customer’s environmentWork in conjunction with the customer to provide service delivery planning and ensure that planning is tailored to the scope and main objective projectServe as first point of contact to the customer to listen their technical needs or questions.Provide support to Pre-sales team to create technical solutions that comply the customer requestsHelp to define the detailed scope and technical design of projects, performing close technical coordination with customers, increase the quality of the delivery process.

In charge of Delivery activities for Internet Service Providers in Latam Duties:Review customer orders and plan and coordinate delivery activitiesBuild positive and productive working relationships with customers for business growth.Analyze and troubleshoot delivery issues in a timely fashion.Manage a delivery team to ensure timely and accurate customer deliveries.Oversee daily activities of delivery team and provide direction and guidance as needed.Perform resource allocations and workload assignments according to delivery requirements.Ensure that team maintains high level of competence and operational excellence.Evaluate the performance of team members and determine training needs.Serve as primary contact for customer inquiries and concerns.Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.Perform customer negotiations for delivery rates.Develop process improvements to achieve cost effectiveness and time saving.Make critical business decisions to meet customer expectations.Develop scope and budget for delivery projectsReport delivery status to customers and develop required delivery documentations.

Responsible for a team of engineers in order to provide professional services for customers of Allot Communications in Latam, working closely with Territory Sales to achieve the region's goals Responsibilities:Keep up the professional knowledge of the team engineersProvide ongoing guidance and technical supervisionMentor new engineers and assign mentorsVerify and Approve documents created by the team members before given to customersManage attendance and approve vacationsCoordinate activities and assignments Manage team resources and availabilityApprove the engineers expense reportsConduct periodic team meetings and maintain constant touch with your engineersCollect from the team and provide weekly report on team activities and projects statusPerform annual evaluations Serve as an escalation point for internal and external customers for the work of the engineers team

In charge for architecture and deployment of Allot’s portfolio products on Internet Services Providers in Latam assuring that the products are installed and configured to meet the customer needs and expectations.Drive complex deployments while working side by side with the customers to solve their unique problems across a variety of use cases,Leverage previous experiences, share best practices and create innovative solutions to push user adoption and maximize the value of Allot's productResponsabilities:Drive the technical management of project Assist in day-to-day meetings with customers as requiredProvide technical consultations and presentations as neededCommunicating progress of activities with Project Manager and customer Perform network design, configuration, installation and troubleshooting of issues relevant to Allot's products: Netenforcers, Sigmas, Content Filtering appliancesEnable greater customer appreciation for the value of Allot's solutionsProvide technical training for customers and partners

Responsible to provide post-sale technical support for Allot's worldwide strategic customers and in charge to provide solutions to the most complex networking issues.Responsibilities:• Troubleshooting and in-depth investigation of technical problems for Allot's worldwide accounts. • Acting as a single point of contact for Allot's accounts providing debug for complex networking problems, status updates and progress reports until final resolution. • Acting as "last mile support" prior to escalation to R&D • Supporting Project Managers and on site field engineers .• Handling all accounts technical service-requests which also includes problem reproduction in lab environment. • Supporting Sales as customer manager.

Responsible for provides technical leading on design and deployment of projects Define the architecture of solution and it’s components and how these will be integrated on the customer infrastructure to fulfillment the customer requirementsTechnical presentations for potential customersDeployment of test bed simulating the customer infrastructure integrating protocols such as BGP, OSPF, STP, VTP, MPLS with other services such as DNS, Active Directory, LDAP and Radius before perform the final deployment on customer facilities.Provide product technical training for channels partners and final customersLead the technical support process for to give fulfillment to the services level agreement contracted

Develop and implement audit plans of application systems, general controls, and technical infrastructureConduct Technical Audit in telecommunication, billing , switching, transmission, constructions, IT etcPrepare written audit reports and recommendations to improve the efficiency in its operation.Compile the working papers and document properly to substantiate the audit reports.

Responsible for maintaining the efficient operation of the network, routers , switches, and platforms.Generate action plans to troubleshoot all IP network and customer faults.Track the incident management of proactive and reactive issues through the Trouble Ticket system.Monitoring the core network and customer services.