Jonathan Middleton Email and Phone Number
Rochester, GB
Jonathan Middleton's Location
Rochester, England, United Kingdom, United Kingdom
Jonathan Middleton's Contact Details
Jonathan Middleton work email
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Jonathan Middleton personal email
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Jonathan Middleton phone numbers
About Jonathan Middleton
With over 15 years of experience in process architecture, re-engineering, and consulting, I am a certified Six Sigma Black Belt and a Change Management Professional. I have successfully delivered improvements in customer experience, resource efficiency, and operating costs for some of the largest financial services organizations in the world.As the Head of Business Improvement and Partnerships at Continuous Improvement Projects Ltd., I lead a team of consultants and analysts who provide end-to-end solutions for enterprise-wide business process improvement. My mission is to help clients achieve operational excellence, customer satisfaction, and competitive advantage through lean principles and practices. I also manage strategic partnerships with external stakeholders and vendors to ensure alignment and collaboration across the value chain.
Jonathan Middleton's Current Company Details
Continuous Improvement Projects Ltd.
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Director of Business Improvement and Partnerships
Rochester, GB
- Website:
- ciprojectsltd.co.uk
- Employees:
- 16
Jonathan Middleton Work Experience Details
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Director Of Business Improvement And PartnershipsContinuous Improvement Projects Ltd.Rochester, Gb
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Head Of Business Improvement & PartnershipsContinuous Improvement Projects Ltd. Apr 2022 - PresentLondon, England, United Kingdom
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Senior Process Improvement ManagerContinuous Improvement Projects Ltd. Nov 2021 - Apr 2022London, England, United Kingdom
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DirectorHoliday Home Agent Jul 2017 - Feb 2023Canterbury, England, United Kingdom -
DirectorMiddleton & Middleton Jun 2012 - Feb 2023London, England, United Kingdom -
Business Process LeadSse Plc Jul 2021 - Nov 2021Reading, England, United Kingdom -
Process Improvement ManagerTesco May 2020 - Jul 2021Welwyn Garden City, England, United Kingdom -
Lean Six Sigma ConsultantCovéa Insurance Jul 2019 - Feb 2020West MallingBusiness Support Process Improvement Project - The objective of this project is to reduce the amount of manual human effort within the quotation entry, underwriting, renewals and claims processes by identify automation opportunities. Key Tasks & Responsibilities across Projects • As-is process mapping of the Business Support and underwriting processes• Measurement of processes, data collection and analysis• Root cause analysis and brainstorming improvement solutions• Delivery of process improvement solutions Upskilling, Training, Mentoring and Coaching the Change Team • Creation and delivery of Lean Six Sigma Awareness training• Creation and training of BPMN standardisation document• One to one coaching and mentoring of the Change Management team• Creation of a Green Belt training programme Achievement Highlight • Delivery of six different identified process improvements totalling £100,000 worth of savings -
Lean Six Sigma Process Improvement ConsultantLondon Stock Exchange Group (Lseg) Dec 2018 - Mar 2019London, United KingdomAsia Pacific Index Management Process Improvement Project - The objective of this project is to improve process efficiency and reduce operational risk. Through the facilitation of workshops in Hong Kong and London I have captured and documented LSEG's Asian Index Management daily and market checklist processes. This have included process controls, and process cycle timeAchievement Highlights• Identification of automation opportunities with a potential saving of over 2 FTE's -
Process Improvement ConsultantSavills Oct 2017 - Nov 2018London, United KingdomFinance System Transformation – As a result of some Savills acquisitions there was a need to bring four Client Finance team’s processes and systems together under one standard. My task was to document the as-is processes across these teams and then through workshops design new to-be standard processes. • Achievement highlight - The documentation of over 125 processes over 4 finance offices. The to-be designed process saved Savills over £500,000 with improved automation and reduction in office locations Savills Energy Brokerage and Bureau –Due to people and system constraints Savills Energy felt they were unable to continue to increase the business. I did a full a complete business current state assessment documenting people, process and system improvement recommendations. I then managed the project to deliver the recommended improvements. • Achievement highlight - Using Lean process analysis I removed a total of 30 days’ worth of delays within the processes Savills Property Services – Due to the SPS’s core system becoming out of support I was asked to produce a recommendation paper that details improvements to the team’s people, processes and systems. I was tasked with identifying how their core system was being used and areas in which SPS could be more profitable through efficiencies in the way repossessions are processed.• Achievement highlight - Through removing waste, over processing and revealing profitable policy change I saved £364,000 -
Six Sigma Process AnalystJohn Lewis May 2016 - Sep 2017London, United KingdomSpeed of Resolution Project - This projects objective is to speed up the time it takes for John Lewis to resolve queries and complaints from customers. I formed part of the Lean project team and was responsible for: Achievement highlights• Completely redesigned the online Contact Us form and the routing of the query to improve resolution time saving £300,000• Redesign of the resolution of queries and complaints process across the complete John Lewis business saving over £1 million -
Business Process ArchitectBarclays Aug 2015 - May 2016London, United KingdomTreasury Structural Reform Programme - This projects objective is to design a new future state ring fenced bank. I am responsible for process mapping the as-is and then using Lean to achieve an improved to-be state. Achievement highlights• The documentation of over 50 Treasury processes• Completion of to-be processes across the Treasury ring fenced programme -
Business Process ArchitectWorldpay Jan 2014 - Jul 2015London, United KingdomNew Platform Transformation - Due to Worldpay being sold by RBS there is a need to create a new payments acquiring platform. I formed part of a Process Business Assurance teamAchievement highlights• The completion of the Worldpay's first end to end business process architecture • The documenting, approval and maintenance of 30 business processes including Finance, Debt Management, Fraud and Invoicing and Billing• Completely redesigned Worldpay's invoices across the new acquiring platform -
Business Banking Risk Process AnalystBarclays Uk Retail And Business Bank Sep 2013 - Dec 2013London, United KingdomRetail and Corporate Business Banking Risk Process Merger – This project sets out to deliver single business banking and support risk division. My role in this project is to lead the process workstream to design a single credit and support process Achievement Highlights• A single Retail Business Banking process delivered with recommendations for implementation -
Business Process AnalystDeutsche Bank Jun 2013 - Aug 2013London, United KingdomFinance Process Measures Improvement - This projects objective was to collect as-is information on the Finance Account and Reporting process performance measures to understand the effort involved in producing them and identify duplicates.Achievement Highlights• A complete report of process performance measures delivered -
Business Process AnalystVisa Europe Apr 2013 - Jun 2013London, United KingdomLegal Document Management - Due to the Legal department being unable to find the legal documents they needed quick enough I was asked to redesign their storage processes and folder structures Achievement Highlights• The implementation of Visa's legal departments new folder structure and process -
Business Process AnalystBarclays Uk Retail And Business Bank Jun 2011 - Feb 2013LondonBusiness Banking Credit Risk Project Description –. I delivered a project with recommendations and a delivery plan of organisational, process and system changes focusing on optimisation, efficiency gains and reducing headcountKey Risk Indicators MI Process Improvement Project Description – This project tasked me with providing a solution that enabled the Key Risk Indicators reporting process to deliver reports on time, with improved data quality, removal the need for manual intervention and improved controlsEuropean Impairment Process Improvement Project Description– I managed and delivered a project that re-engineered and automated the impairment process across Barclay’s Europe sites in Portugal, Italy and Spain Risk Measurement MI Project Description – I was managing a project that was creating an offshore MI hub, automating manually run reports and implement a business intelligence solution Achievement Highlights• Identified opportunities to re-organise and consolidate some areas of Risk to reduce FTE costs and improve processes • Identified opportunities to reduce the manual effort of the European processes from 80% to 30%
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Six Sigma Black Belt Project ManagerAviva Life Insurance Jan 2011 - Jun 2011London, United KingdomProject description – I am working on Aviva’s Solvency II programme within the Business Design team. My objectives are to deliver a the pillar 3 part of their Target Operating Model, focusing on re-engineering Economic Capitals regulatory, external and internal reporting cycles to meet Solvency II requirements.Key Tasks • Document high level target operating reporting processes • Facilitation of workshops to document the year end process• Documenting the detailed as-is European year end review process• Implement a SharePoint work flow system allowing for Economic Capital and the business units to raise queries and share submitted year end. Achievements• Reduce the year end review cycle time from 10 to 6 weeks for the European region -
Process Improvement SpecialistHsbc Sep 2010 - Jan 2011London, United KingdomProject description – HSBC’s goal is to roll out a global General Ledger system with a standard set of finance processes. As part of that rollout my project objectives are to re-engineer the UK HSBC Insurance Finance business processes to meet the global standard and provide significant process improvements. Achievements• Fully documented Insurance finance processes using the HSBC global process methods -
Process Improvement ConsultantLloyds Banking Group Jul 2010 - Sep 2010London, United KingdomProject description: A number of corporate banking customer’s relationship and accounts had moved from the UK to European offices. As a result of this move the processes that supported these clients had to be re-engineered and improved.Achievements Highlights• The creation of a standard European GNBL renewals process saving on average 30% cycle time• Complete sign off by Exco Committee of all recommendations including new process and start of new organisation design • Improved local support to customers, increasing the opportunity to win more business and deepen working relationships -
Change Management ConsultantFinancial Services Authority Jul 2009 - Jul 2010London, United KingdomRole Description: I provided an internal specialist process improvement consultancy and change management service to the FSA business. Typical projects included Achievements Highlights• Implementation of the new financial returns and MI processes saving 2 FTE’s and reducing process cycle time by 35%• Implementation of new case processing process reducing FTE effort from 1.4 to 0.4 -
Six Sigma Process Improvement ConsultantLloyds Tsb Bank Plc Oct 2008 - Jul 2009London, United KingdomProject Description: Due to Lloyds IT service delivery failing to achieve customer targets a project was created with the objective of reducing the number of IT incidents across the bank through process and business transformation. Achievement Highlights• As a result of the project there was a 40% reduction in IT incidents -
Business Process Improvement ManagerElanit Dec 2007 - Sep 2008London, United KingdomProject Description: With the objective of improving the whole of the Elan business from Sales to Finance I lead a process improvement programmeAchievement Highlights• UK Implementation of a new sales process reducing the cycle time by 60% allowing the recruitment agents to place candidates quicker and spend more time on sales • Implementation of new Payroll, Credit Control, Sales Ledger processes reducing cycle time by an average of 30% -
Six Sigma Project ManagerBank Of America Oct 2006 - Dec 2007London, United KingdomRole Description: This role was working in the Middle Office Strategic Projects team as a Six Sigma Project Manager. I was responsible for the successful delivery of a business critical trade cycle review projects Achievement Highlights• Due to the successful implementation of a Middle Office wide trade review project controls were put in place to avoid a errors that had costing $2.5 million • Successful completion of Commodities trade cycle process improvement project saving 55% cycle time• Implementation of new Equities trade cycle process reducing cycle time by 40% -
Business Process Improvement ManagerComputer Sciences Corporation Apr 2005 - Oct 2006London, United KingdomRole Description: I worked with the EMEA Operations Director to construct and deliver the Six Sigma strategy to enable him to meet his business improvement goals. This role included the successful delivery of business and process improvement Six Sigma projects. These projects included:-Black Belt Certification project• Data collection of all batch work jobs• Detailed process mapping and analysis of all batch work jobs including resource effort requirements and process duplication • Implementation of new process batch job schedules• Stakeholder management including presenting project cost savings and project updatesOther responsibilities include:-• Programme management of 10 other part time Green Belt’s each delivering significant business problem resolution projects with savings from between $50,000 to $250,000 each project • Writing the material and delivering the training of the CSC internal Yellow and Green Belt certification programme Achievement Highlights• Successful completion of my Six Sigma Black Belt implementing a batch processing reduction project saving approximately $750,000
Jonathan Middleton Skills
Business Process Improvement
Change Management
Business Transformation
Project Management
Process Improvement
Stakeholder Management
Business Analysis
Six Sigma
Business Process
Project Delivery
Business Process Mapping
Management
Consulting
Organizational Design
Business Process Re Engineering
Enterprise Wide Business Processes
Strategy
Black Belt
Lean Projects
Lean Consulting
Prince Practitioner
People Change
Business Transformation Programmes
Itil Certified
Program Management
Business Process Design
Leadership
Requirements Gathering
Business Analytics
Jonathan Middleton Education Details
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Pass -
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It Education CentrePass
Frequently Asked Questions about Jonathan Middleton
What company does Jonathan Middleton work for?
Jonathan Middleton works for Continuous Improvement Projects Ltd.
What is Jonathan Middleton's role at the current company?
Jonathan Middleton's current role is Director of Business Improvement and Partnerships.
What is Jonathan Middleton's email address?
Jonathan Middleton's email address is jo****@****s.co.uk
What is Jonathan Middleton's direct phone number?
Jonathan Middleton's direct phone number is 011 44 1698 5*****
What schools did Jonathan Middleton attend?
Jonathan Middleton attended The Open University, Bexley College, It Education Centre.
What are some of Jonathan Middleton's interests?
Jonathan Middleton has interest in Children, Football (Charlton Season Ticket Holder), Gardening, Education, Poverty Alleviation, Drumming And General Percussion, Human Rights, Property Market, Swimming.
What skills is Jonathan Middleton known for?
Jonathan Middleton has skills like Business Process Improvement, Change Management, Business Transformation, Project Management, Process Improvement, Stakeholder Management, Business Analysis, Six Sigma, Business Process, Project Delivery, Business Process Mapping, Management.
Who are Jonathan Middleton's colleagues?
Jonathan Middleton's colleagues are Tom Marchant, Emma Green, Neela Gnanendran, Melanie Gallant, Beena H., Kiran Kachela, Becky Kendall.
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I Initiate, Build & Manage Interfaces Between Technology And Human Systems, Across Diverse Contexts To Create A Portfolio Of Business Experience In Tech And Other Industries.London1hotmail.com
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