Jonathan Middleton Email & Phone Number

Rochester, Gb

London, England, United Kingdom

London, England, United Kingdom

Canterbury, England, United Kingdom

London, England, United Kingdom

Reading, England, United Kingdom

Welwyn Garden City, England, United Kingdom

West Malling

Business Support Process Improvement Project - The objective of this project is to reduce the amount of manual human effort within the quotation entry, underwriting, renewals and claims processes by identify automation opportunities. Key Tasks & Responsibilities across Projects • As-is process mapping of the Business Support and underwriting processes• Measurement of processes, data collection and analysis• Root cause analysis and brainstorming improvement solutions• Delivery of process improvement solutions Upskilling, Training, Mentoring and Coaching the Change Team • Creation and delivery of Lean Six Sigma Awareness training• Creation and training of BPMN standardisation document• One to one coaching and mentoring of the Change Management team• Creation of a Green Belt training programme Achievement Highlight • Delivery of six different identified process improvements totalling £100,000 worth of savings

London, United Kingdom

Asia Pacific Index Management Process Improvement Project - The objective of this project is to improve process efficiency and reduce operational risk. Through the facilitation of workshops in Hong Kong and London I have captured and documented LSEG's Asian Index Management daily and market checklist processes. This have included process controls, and process cycle timeAchievement Highlights• Identification of automation opportunities with a potential saving of over 2 FTE's

London, United Kingdom

Finance System Transformation – As a result of some Savills acquisitions there was a need to bring four Client Finance team’s processes and systems together under one standard. My task was to document the as-is processes across these teams and then through workshops design new to-be standard processes. • Achievement highlight - The documentation of over 125 processes over 4 finance offices. The to-be designed process saved Savills over £500,000 with improved automation and reduction in office locations Savills Energy Brokerage and Bureau –Due to people and system constraints Savills Energy felt they were unable to continue to increase the business. I did a full a complete business current state assessment documenting people, process and system improvement recommendations. I then managed the project to deliver the recommended improvements. • Achievement highlight - Using Lean process analysis I removed a total of 30 days’ worth of delays within the processes Savills Property Services – Due to the SPS’s core system becoming out of support I was asked to produce a recommendation paper that details improvements to the team’s people, processes and systems. I was tasked with identifying how their core system was being used and areas in which SPS could be more profitable through efficiencies in the way repossessions are processed.• Achievement highlight - Through removing waste, over processing and revealing profitable policy change I saved £364,000

London, United Kingdom

Speed of Resolution Project - This projects objective is to speed up the time it takes for John Lewis to resolve queries and complaints from customers. I formed part of the Lean project team and was responsible for: Achievement highlights• Completely redesigned the online Contact Us form and the routing of the query to improve resolution time saving £300,000• Redesign of the resolution of queries and complaints process across the complete John Lewis business saving over £1 million

London, United Kingdom

Treasury Structural Reform Programme - This projects objective is to design a new future state ring fenced bank. I am responsible for process mapping the as-is and then using Lean to achieve an improved to-be state. Achievement highlights• The documentation of over 50 Treasury processes• Completion of to-be processes across the Treasury ring fenced programme

London, United Kingdom

New Platform Transformation - Due to Worldpay being sold by RBS there is a need to create a new payments acquiring platform. I formed part of a Process Business Assurance teamAchievement highlights• The completion of the Worldpay's first end to end business process architecture • The documenting, approval and maintenance of 30 business processes including Finance, Debt Management, Fraud and Invoicing and Billing• Completely redesigned Worldpay's invoices across the new acquiring platform

London, United Kingdom

Retail and Corporate Business Banking Risk Process Merger – This project sets out to deliver single business banking and support risk division. My role in this project is to lead the process workstream to design a single credit and support process Achievement Highlights• A single Retail Business Banking process delivered with recommendations for implementation

London, United Kingdom

Finance Process Measures Improvement - This projects objective was to collect as-is information on the Finance Account and Reporting process performance measures to understand the effort involved in producing them and identify duplicates.Achievement Highlights• A complete report of process performance measures delivered

London, United Kingdom

Legal Document Management - Due to the Legal department being unable to find the legal documents they needed quick enough I was asked to redesign their storage processes and folder structures Achievement Highlights• The implementation of Visa's legal departments new folder structure and process

London

Business Banking Credit Risk Project Description –. I delivered a project with recommendations and a delivery plan of organisational, process and system changes focusing on optimisation, efficiency gains and reducing headcountKey Risk Indicators MI Process Improvement Project Description – This project tasked me with providing a solution that enabled the Key Risk Indicators reporting process to deliver reports on time, with improved data quality, removal the need for manual intervention and improved controlsEuropean Impairment Process Improvement Project Description– I managed and delivered a project that re-engineered and automated the impairment process across Barclay’s Europe sites in Portugal, Italy and Spain Risk Measurement MI Project Description – I was managing a project that was creating an offshore MI hub, automating manually run reports and implement a business intelligence solution Achievement Highlights• Identified opportunities to re-organise and consolidate some areas of Risk to reduce FTE costs and improve processes • Identified opportunities to reduce the manual effort of the European processes from 80% to 30%

London, United Kingdom

Project description – I am working on Aviva’s Solvency II programme within the Business Design team. My objectives are to deliver a the pillar 3 part of their Target Operating Model, focusing on re-engineering Economic Capitals regulatory, external and internal reporting cycles to meet Solvency II requirements.Key Tasks • Document high level target operating reporting processes • Facilitation of workshops to document the year end process• Documenting the detailed as-is European year end review process• Implement a SharePoint work flow system allowing for Economic Capital and the business units to raise queries and share submitted year end. Achievements• Reduce the year end review cycle time from 10 to 6 weeks for the European region

London, United Kingdom

Project description – HSBC’s goal is to roll out a global General Ledger system with a standard set of finance processes. As part of that rollout my project objectives are to re-engineer the UK HSBC Insurance Finance business processes to meet the global standard and provide significant process improvements. Achievements• Fully documented Insurance finance processes using the HSBC global process methods

London, United Kingdom

Project description: A number of corporate banking customer’s relationship and accounts had moved from the UK to European offices. As a result of this move the processes that supported these clients had to be re-engineered and improved.Achievements Highlights• The creation of a standard European GNBL renewals process saving on average 30% cycle time• Complete sign off by Exco Committee of all recommendations including new process and start of new organisation design • Improved local support to customers, increasing the opportunity to win more business and deepen working relationships

London, United Kingdom

Role Description: I provided an internal specialist process improvement consultancy and change management service to the FSA business. Typical projects included Achievements Highlights• Implementation of the new financial returns and MI processes saving 2 FTE’s and reducing process cycle time by 35%• Implementation of new case processing process reducing FTE effort from 1.4 to 0.4

London, United Kingdom

Project Description: Due to Lloyds IT service delivery failing to achieve customer targets a project was created with the objective of reducing the number of IT incidents across the bank through process and business transformation. Achievement Highlights• As a result of the project there was a 40% reduction in IT incidents

London, United Kingdom

Project Description: With the objective of improving the whole of the Elan business from Sales to Finance I lead a process improvement programmeAchievement Highlights• UK Implementation of a new sales process reducing the cycle time by 60% allowing the recruitment agents to place candidates quicker and spend more time on sales • Implementation of new Payroll, Credit Control, Sales Ledger processes reducing cycle time by an average of 30%

London, United Kingdom

Role Description: This role was working in the Middle Office Strategic Projects team as a Six Sigma Project Manager. I was responsible for the successful delivery of a business critical trade cycle review projects Achievement Highlights• Due to the successful implementation of a Middle Office wide trade review project controls were put in place to avoid a errors that had costing $2.5 million • Successful completion of Commodities trade cycle process improvement project saving 55% cycle time• Implementation of new Equities trade cycle process reducing cycle time by 40%

London, United Kingdom

Role Description: I worked with the EMEA Operations Director to construct and deliver the Six Sigma strategy to enable him to meet his business improvement goals. This role included the successful delivery of business and process improvement Six Sigma projects. These projects included:-Black Belt Certification project• Data collection of all batch work jobs• Detailed process mapping and analysis of all batch work jobs including resource effort requirements and process duplication • Implementation of new process batch job schedules• Stakeholder management including presenting project cost savings and project updatesOther responsibilities include:-• Programme management of 10 other part time Green Belt’s each delivering significant business problem resolution projects with savings from between $50,000 to $250,000 each project • Writing the material and delivering the training of the CSC internal Yellow and Green Belt certification programme Achievement Highlights• Successful completion of my Six Sigma Black Belt implementing a batch processing reduction project saving approximately $750,000

Business Studies, Pass

Certificate in Business Studies

City And Guilds Advanced Diploma In Data Processing And Information Systems, Pass

Nvq Level 2 It Diploma, Pass

National Vocational Diploma Level 2 Diploma in Information Technology Business Administration