Jonathan F. Rick, Wset Ii Email & Phone Number

Milwaukee, Wisconsin, United States

Milwaukee, Wisconsin, United States

Milwaukee, Wisconsin

As Assistant Manager I was responsible for our used car inventory. This included submitting vehicles to service for used car safety inspections, scheduling details, and merchandising the final completed product. I was also responsible for updating vehicle descriptions and pricing online.

Glendale, Wi

As a Product Specialist ESP, I was responsible for providing transportation solutions to my customers, This included having product knowledge of Honda products in both new and used cars.

Manager on duty.-Walks through store to monitor and coach employees to ensure follow through with workdirection and are engaged.-Responds to customer inquiries and complaints in a positive resolution-oriented manner-Ensures that store products and displays are of proper quality and are properly stocked andmerchandised to plan.-Manage store preparation for next day operation closing through opening followingmorning.-Review total store inside and outside (lobby and parking lot) for optimal overall conditionsPerform all duties of the Store Director in his/her absence.Customer Service-Establishes and maintains a customer-oriented culture and delivers a high level of customerservice.People and Staffing-Ensure proper staffing to address service levels and efficient utilization of labor. Assists withhiring and on boarding new employees to their job responsibilities. -Ensure employees receivefeedback through effective performance management and talent is identified and developed.-Ensure employees adhere to company policies and procedures as well as local, state an federallaws and regulations.Safety and Sanitation-Actively identifies and supports store safety and sanitation programs

My responsibilities as Service Operations Manager (SOM) included;-Maintaining an exceptional level of customer service through the store.-Analyzing Sales and Labor Data to develop effective work plans-Managing Front End Policies and Procedures-Responsible for Interviewing and Hiring with Store Director Approval-Maintaining accurate cash management -Generating and approving labor schedules for the front end staff.

Appleton, Wi

Completed a manager training program that consisted of learning each job in all of our store's departments. These departments were; Front End, Grocery, Produce, Meat, Bakery, Deli, Pricing, Receiving, General Merchandise, and Dairy/Frozen.

Bachelor'S Degree, Operations And Supply Chain Management With A Project Management Emphasis, Graduate

Activities and Societies: The Association for Operations Management Board Member for UW-Whitewater APICS

High School Diploma, 3.2/4.0

Activities and Societies: Student Council, Varsity Soccer, Pep Club, Intramural Sports, Junior Varsity Golf Board Member for UW-Whitewater.