Jonathan Webb Email and Phone Number
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IT leader responsible for delivery and support of CX applications in Commerce and Digital Marketing portfolios.Broad experience in portfolio strategic planning, program management, technology roadmaps, people management, solution architecture, IT project management, Scrum master and business analyst rolesAbility to work in a waterfall or agile methodology to drive delivery of initiatives on time and within budgetSkilled in Salesforce Sales, Service and Marketing Clouds, Pardot, SAP Commerce Cloud (Hybris), SAP CPI, Boomi, SAP ECC, SAP CRM, Revenera
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Director, Cx TechnologyShure IncorporatedChicago, Il, Us -
Associate Director, Business ApplicationsShure Incorporated Jan 2023 - PresentNiles, Il, Us
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Senior Manager, Business ApplicationsShure Incorporated Jul 2021 - Dec 2022Niles, Il, Us
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Manager, Business ApplicationsShure Incorporated Feb 2021 - Jun 2021Niles, Il, Us
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Senior Analyst, Business ApplicationsShure Incorporated Jan 2017 - Feb 2021Niles, Il, Us
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Analyst Ii, Business ApplicationsShure Incorporated Jun 2015 - Dec 2016Niles, Il, Us
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Sap Crm Business AnalystGlanbia Apr 2014 - May 2015Kilkenny, Ie -
Sap Crm AnalystGlanbia Nov 2009 - Mar 2014Kilkenny, IePerforming a senior role in the nurturing and development of the organisation’s global SAP CRM 7.0 platform including daily system operations, project blueprinting, development, realisation, roll-out and post go-live support. Key Roles:- Liaising with the business key users to gather system requirements while analysing existing business processes to ensure system optimisation- Developing detailed gap analysis documents, system requirements documents, blueprints and business change request technical specifications.- Communicating with ABAP programming team to ensure code changes are implemented in the correct, most efficient and future proof manner.- Building SAP CRM configuration on master data, middleware, transactional data, WebClient and Interaction Centre applications.- Managing and undertaking development and quality assurance testing to ensure implemented changes are working as required whilst considering all possible scenarios- Building authorisation roles for WebClient applications including user traces and troubleshooting- Controlling system transports and project issue log- Visiting international offices to ensure smooth roll-out of new business processes and procedures changes from system implementation- Delivering both high-level and detailed presentations to key project stakeholders- Providing end user support and SAP CRM training to clients.
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Crm AnalystAib Apr 2007 - Sep 2007Molesworth Street , Dublin 2, IeSupporting the ongoing sustainment and enhancement of AIB CRM Unit Operations as part of a co-operative six month placement as part of my degree qualification. Involved in a project team which rolled out a nationwide complaint tracking system. Key Roles:- Utilising AIB’s Datawarehouse using BrioQuery, Teradata SQL for report development and analysis. - Creating automated SQL scripts to develop monthly reports that satisfy strict criteria- Co-ordinating with the Business and IT end in project development to ensure maximum productivity in minimum time. - Testing of results and reports to ensure accuracy and that all scenarios are facilitated- Implementation of excel reports through access for sign off and delivery
Jonathan Webb Skills
Jonathan Webb Education Details
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University College CorkBusiness Information Systems -
Munster Technological UniversityBusiness Information Systems
Frequently Asked Questions about Jonathan Webb
What company does Jonathan Webb work for?
Jonathan Webb works for Shure Incorporated
What is Jonathan Webb's role at the current company?
Jonathan Webb's current role is Director, CX Technology.
What is Jonathan Webb's email address?
Jonathan Webb's email address is jo****@****ure.com
What is Jonathan Webb's direct phone number?
Jonathan Webb's direct phone number is +184760*****
What schools did Jonathan Webb attend?
Jonathan Webb attended University College Cork, Munster Technological University.
What skills is Jonathan Webb known for?
Jonathan Webb has skills like Sap, Crm, Business Analysis, Erp, Analysis, Change Management, Sap Crm, Business Intelligence, Business Objects, Process Improvement, Sap Bw, Access.
Who are Jonathan Webb's colleagues?
Jonathan Webb's colleagues are William Thompson, Shihging Huang, Sokha Hok, Jorge Perez, Enzo Miucci, Allison Dolegowski, Louie Espinosa.
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