Jonathan Garcia Email & Phone Number

Austin, TX, US

Austin, Texas, United States

Austin, Texas, United States

• Penetration testing our patches to address vulnerabilities, originally identified by external pentesters, quarterly
• Facilitating incident response tabletop exercises & disaster recovery tests, which led to a 2% reduction in downtime during simulated incidents
• Engineering a Security Incident & Event Management system, improving real-time detection & response by 25%
• Developing network topology and application architecture diagrams that helped achieve compliance & enhanced customer understanding of our security infrastructure
• Spearheading and executing SOC 2 Type 2 compliance audits, resulting in a 10% improvement in compliance metrics
• Crafting 13 information security policies, that were instrumental in strengthening the organization's security posture, and rolling out the policies to the organization, achieving a 100% acknowledgment rate within 3.

Austin, Texas Metropolitan Area

• data.world makes it easy for everyone—not just the “data people”—to get clear, accurate, fast answers to any business question. Our cloud-native data catalog maps your siloed, distributed data to familiar and.
• Resolved 15+ daily customer tickets and collaborated with a team of 4, which increased resolution efficiency by 20%
• Assessed reported bugs and vulnerabilities by replicating issues, identifying root causes, and implementing fixes
• Authored an online knowledge base of known and unique issues, providing over 30+ solutions for the team
• Coordinating with Solutions, Product, and Engineering teams to assist in identifying, reporting, and resolving product defects.
• Collaborating with Customer Success Managers to address any technical issues impacting a Customer's success.

Tallahassee, Florida Area

• The Florida State University Career Center strives to be the preeminent career center model for designing and delivering comprehensive, innovative, and inclusive career and employment services.
• Diagnosed and resolved 150+ operating system problems, CPU crashes, and hardware issues, collaborating with a team of 2 members. Achieved a 95% resolution rate within 48 hours, minimizing downtime for end-users
• Configured and maintained 16 public desktops & 80 employee computers, ensuring timely software and operating system updates, which reduced system downtime by 20% and enhanced overall system performance.
• Liaised with career service professionals across 10 academic departments; revitalized career services operations, updating career tools and employer-engagement platforms

Tallahassee, Florida

• The mission of the Center for Ocean-Atmospheric Prediction Studies (COAPS) is to promote interdisciplinary research in air-sea interaction, the coupled ocean-atmosphere-land-ice earth system, and climate prediction on.
• Converted 23 old PDF documentations to a wiki-based GitHub library for a scientific consortium, HYCOM
• Engineered two-month long project with markdown language & JavaScript, within supervisor's biweekly deadlines
• Mentored two team members during final stages to demonstrate how to fix errors & perform updates, if necessary

Tallahassee, Florida Area

• Sachs Media Group is Florida’s dominant public affairs communications company for critical issues and one of America’s leading independent communications companies.
• Collaborated with Sach's nationally-awarded web development team of four to construct daily online content
• Designed using CSS, JavaScript, jQuery, PHP & Content Management Systems, including WordPress and Drupal
• Processed incoming client tickets daily to organize team's schedule; Created & fixed two to three websites daily

Master Of Science - Ms, Information, Technology & Management

The Texas Master of Science in Information Technology and Management responds to the need for talent with a 10 month, STEM designated.

Bachelor Of Sciences (B.S.), Information, Communication & Technology

Activities and Societies: Service Leadership Seminar (Participant in 2016, Facilitator in 2017-18 & Coordinator in 2019), Circle K.

High Shool Diploma

Activities and Societies: Echoes Yearbook Editor, Film Club, Alumni Magazine, Peer Ministry Program, Christian Life Community, President.