● Lead and manage a geographically distributed team of Project Managers, Project Coordinators, and Engineers who solution and deliver projects within the hardware infrastructure and wireless arenas ● Responsible for the ongoing engagement and development of a high performing team of professionals by fostering an environment of continuous learning, collaboration, and professional development ● Monitor resource utilization and respond to demands for services by developing and executing strategies that ensure the availability of skilled resources to deliver projects that meet or exceed client expectations● Develop and execute strategic plans for the Professional Services Delivery department aligned with organizational goals and market trends● Oversee the formulation and implementation of service delivery policies, standards, and procedures● Interface with the sales department, attend client calls to support sales, provide estimated efforts for projects and occasionally provide service-related content for proposal● Drive continuous improvement initiatives to enhance service delivery methodologies and tools● Develop pricing models and proposals for professional services, contributing to the overall profitability of the business unit

Project Managers work closely with leadership to ensure our most valued resources (our staff) are contributing their talents to our most important projects. This is accomplished through carefully planning, thorough and complete project scopes, accurate time estimates, resource forecasting and problem solving. Additionally, this role will provide proactive and constant communication at every level to keep projects on track, keep stakeholders informed and related parties in the loop as we work together to reach our company goals.Tasks include: Manage each stage of the project from discovery/planning to launch/completion.Identify project scope and ensure stakeholder approval.Manage time estimates, resources and priorities.Identify change orders / scope creep and rework estimate keeping stakeholders informed.Host project meetings including; Kick-offs, weekly staff meetings, milestone reviews, retrospectives etc.Additional DutiesWork with other Project Managers to improve PM processes, reporting and communication.Participate as a member of the Operations Team communicating releases, upcoming needs etc.Volunteer resources as available for other projects in order to meet company goals.Constantly and proactively look for ways to improve processes to yield better results.Participate in the Ontraport Think Tank of ideas for improving the business.Provide accurate and on-time reporting to project teams and stakeholders.Identify potential roadblocks and provide solutions.Document workflows and processes and keep up to date.Identify ways to increase efficiency of the team

As the Operations Manager I support the Professional Services Director and the individual department team members. I am responsible for the performance management and career development of the Project Coordinators and team members. l am also responsible for 3rd Party vendor management and high level customer interaction when required.• Foster a culture that embraces change, problem solving, urgency and collaboration.• Ensure that Professional Service Team are involved in collecting, analyzing and reporting KPI data in each applicable performance area on a regular basis. • Effectively lead team to implement business/process improvement changes using team input and team development. Responsibilities• Supervise Project Coordinators to ensure an effective and efficient workflow of the PS ticketing management process• Drive Board Management and monitoring of the project ticket queue; work to ensure team is meeting SLA• Liaise with PS Sales Program Manager to coordinate efforts with Sales requests and training• Monitor deliverables and execution of Professional Services process• Help Project Coordinators work closely with Project Managers and Technical Account Managers on open projects• Assist Coordinators work with engineers, sales teams, and customer’s through project work flow• Coordinate coverage and redundancy within PS team to handle out of office situations• Monitor team and individual performance• Work with Management to create metrics reporting for individual and team performance• Collaborate with PS Directors team on continual process improvement• Help implement new order management processes and procedures• Understands Operations policies & procedures• Assist PS Directors with special projects as needed

As a Project Administrator, I work to maximize the effectiveness and efficiency of the professional services team that you support.• Initial triage of opportunities from sales funnel• Enter, track, and monitor pre-sales opportunities in CRM• Interact with IT Project Coordinator(s) to define and relay next updates• Weekly meetings with Curvature Professional Service leadership• Collaborate with technical and procurement teams to create SOW’s• Work with Curvature sales and legal teams to deliver SOW• Communicate customer requirements to project management team including:o project time frames,o special requirements, ando budgetary and financial goals• Handle invoices, PO’s, and legal documents from vendors and customers• Work with accounting department to resolve issues and questions associated with sales and purchase orders

As the Client Services Coordinator, I manage and maintain our Service Board(s) for timely response and qualityresolutions to service requests. Maximize the time utilization of our billable resources (technical team) . I continually measure and benchmark our delivery and share with management resultsand actions driven by the outcomes. I am ultimately responsible for delighting our clients consistently. I am also responsible for working with the management team to create winningproposals and quotes. Quality assurance, customer satisfaction, account management, client communication, andassisting management (including Bookkeeper) are also an important part of my job duties.

Accountemps, a division of Robert Half International Inc. (RHI) , is the world's first and largest specialized temporary staffing company for accounting, finance and bookkeeping professionals. Accountemps provides support throughout an accounting department, including:A/P & A/R Specialists Accounting Managers Bookkeepers Budget Analysts Cost Accountants Credit Managers Financial Analysts Payroll Professionals Staff and Senior Accountants Tax Accountants

• Acted as a loan counselor to clients• Worked with clients to resolve difficult delinquency issues • Initiated skip tracing process (e.g., call references, web-based searches)• Collection and verification of insurance on the company's assets• Helped lower the amount of delinquent loans by 40%

Enforced State and City laws. Worked in partnership with communities liaising with community groups and individuals; Provided a visible presence to deter crime and reassure the community; Conducted patrol duties on foot, by car and bicycle; Responded to calls and requests from the public to assist at incidents; Kept the peace at public meetings, social events, processions, trade disputes or strikes; Acted with sensitivity when dealing with situations such as delivering news of a sudden death to a family or when dealing with sexual crimes; Conducted initial investigations, gathering evidence, taking statements and complying with relevant legal requirements; Interviewed suspects, victims and witnesses in accordance with relevant legislation; Conducted arrests with due regard for the human rights, security and health and safety of detained individuals, members of the public, colleagues and self;