Director Of Professional Services And Delivery Services
Current- Lead and manage a geographically distributed team of Project Managers, Project Coordinators, and Engineers who solution and deliver projects within the hardware infrastructure and wireless arenas
- Responsible for the ongoing engagement and development of a high performing team of professionals by fostering an environment of continuous learning, collaboration, and professional development
- Monitor resource utilization and respond to demands for services by developing and executing strategies that ensure the availability of skilled resources to deliver projects that meet or exceed client expectations
- Develop and execute strategic plans for the Professional Services Delivery department aligned with organizational goals and market trends
- Oversee the formulation and implementation of service delivery policies, standards, and procedures
- Interface with the sales department, attend client calls to support sales, provide estimated efforts for projects and occasionally provide service-related content for proposal