• Within 24 hours of deal assignment, build team with pertinent stakeholders, facilitate a kick off call, and identify the nonstandard requirements for timely output of compliant contract ordering documents, master agreements, RFPs, amendments, and Business Associate Agreements• Assign action items after Zoom calls with stakeholders, summarize next steps, and project manage through the deal cycle so deals are successfully booked to satisfy quarterly revenue recognition requirements• Release a quarterly average of 65 complex deals by utilizing effective data management skills via a deal tracking tool (DPT) by sending deal updates no less than every 48 hours, maintaining a live status of action items with stakeholder(s) assigned, and projected close date for Order Management submission• Spearheaded process mapping with the quoting team to collaboratively work through the configure, price, and quoting (CPQ) solution live via Zoom versus email, resulting in elimination of redundant steps to achieve efficiency in document turnaround time

• Responsible for travel logistics, onboarding e-learning module assignments, and HIPAA compliant facility access process to support 10 new hire training sessions in each calendar year to train and onboard 550+ new hire sales representatives• Efficiently managed Excel spreadsheets used by internal stakeholders by using complex formulas such as Vlookup, concatenate, left/right, and if formulas to readily output accurate reports in real time • Leveraged Kirkpatrick Model of Training Evaluation to measure the effectiveness of the department compared to the capital spent in onboarding costs to calculate ROI which resulted in repurposing capital to investments which maximized sales rep retention and profitability• Proposed and adopted data driven decision making learned when introduced to Kaizen principles and Six Sigma philosophy during professional development workshops which resulted in favorable survey results from training participants and higher post training performance

• Successfully passed the Texas Insurance Board Exam requiring knowledge retention and training in individual state laws to earn licenses in 33 states that allowed me to reach a broad base of customers• Effectively navigated the cold/warm call environment by continually improving listening and communication skills with an open mind to achieve a close rate and retention rate in the top quarter of the site location

• Maximized incoming call opportunities by building a relationship with business owners to resolve a primary issue/concern and uncovering a need or want to earn a verbal commitment he or she will adopt their Chase card as their primary use card• Effectively listened to prospective cardholders to recommend business credit cards which will address the needs and wants of their small business, resulting in new business for Chase and an educated customer• Consistently maintained a 4.8 out of 5.0 in scorecard metrics that include average handle time, product offer rate, customer surveys, and first call resolution

• Excelled in a competitive sales environment by consistently meeting a $40,000 monthly sales quota• Finished in top quarter of sales staff in 19 of 24 months• Utilized marketing initiatives by coordinating with the store manager to organize and lead call campaigns to drive revenue and generate store traffic within the electronicsdepartment• Established clientele by engaging customers to establish a credit account which resulted in customer retention and loyalty to Conn’s

• Responsible for the merchandising and appearance of the computer department• Led computer department and trained associates to meet a 16,000 daily sales quota• Received recognition for outstanding customer service in multiple customer onlinereviews