My tasks and responsibilities are but not limited to building rapport with potential customers, maintaining a customer database, assisting with paperwork, recording sales and inventory, collaborating with team members, and setting up showroom displays.

Forecasts goals and objectives for the department and strives to meet them.Hires, trains, motivates and monitors the performance of all body shop employees.Prepares and administers an annual operating budget for the body shop.Directs and schedules the work of all body shop employees.Establishes and maintains good working relationships with insurance adjusters.Establishes and maintains good working relationships with customers to encourage repeat and referral business.Implements aggressive marketing plan to increase body shop business.

Establish communication with a cold call to independent business owners.Actively use sale tactics to turn business owners into clients at our digital marketing firm.Processing billing information for enrollment fees.Schedule clients for further consultations with business analysts.Contacted roughly 100-200 leads a day.

Throughout my time at Napleton Automotive, I was given the job to ensure a series of tasks were complete. These tasks are but are not limited to -Assisting damages and quality control.Talking to customers.Logistics on delivery and pick-up vehicles.Consulting with customers upon arrival within the service lane.Ensuring the customer's wait time is minimal while corresponding with the technician, ultimately deciding what route is best for the customer.Data entry of all customer info, repairs, cost, etc.Working with multiple insurances and extended warranty companies, filing claims, and following up.Calculations for all repairs with tax, shop supplies, parts and labor.

While working as a supervisor for Jadi Auto Recon’s detailing division for Linus Cadillac dealership in Vero Beach, I was tasked with the management of all vehicles and employees. I was to make sure all employees were tasked appropriately with the cars coming in and out. I was also to manage all invoices coming from separate departments within the dealership. Constant communication with management within the dealership was a necessity and having all messages properly conveyed to our employees.• 9 months of supervisory experience• Reported to owner• Managed 5 employees• Tracked detailing budgets• Managed day to day operations• Created work schedules• Opened and closed the detailing bay• Managed inventory and fulfilled orders in a timely manner• Responsible for upholding health and safety standards• Assisted with recruiting and interviewing potential candidates• Demonstrated superior conflict resolution skills