Jonathan Duarte Email & Phone Number

Silicon Valley, Ca, Us

Award Winning Chatbot Architect, Senior Product Executive, and Founder.Builder of enterprise chatbots, universal messaging, and artificial intelligence (AI) products for increasing candidate acquisition, user engagements, and candidate application rates.Winner of the “2017 Most Innovative Recruiting Social Media Solution” Award Winning Chatbot. Finalist for the "Recruiting Startup of the Year".* Designed and launched a suite of recruiting and HR chatbots leveraging text recruiting, Facebook Messenger, and web chat. * Hired a global team of front-end and back-end engineers, web designers, and customer support professionals to launch a proprietary chatbot framework. Designed a universal messaging platform for Facebook page management, Facebook Messenger, SMS, and Web Chat (live chat augmented with AI). Utilized Node.JS, Postgres, AWS, Twilio, React.js, Wit.ai, Rasa.ai, IBM Watson.* Managed Go-to-Market and product marketing for mid-market and enterprise cross-functional messaging platform. Implemented analyst webinars, content marketing, and market demand generation programs to engage and educate prospective clients.

London, Gb

Strategic consulting project to define and implement a short-term Pervasive Chat for IT Customer Support (ITCS), while designing the requirements for automation with a chatbot that integrates to their existing ITCS platform and Customer Service Model.Define the requirements; both internally and externally, to develop a Pervasive Chat for 300,000 global employees in 105 countries.The long-term goal: Increase 24/7 chat with automation; including, chatbot integration of FAQs, Knowledge base search, creation of support tickets, and ticket status updates over a pervasive multi-channel platform.

San Francisco, California, Us

Product owner of two of Wells Fargo's first customer service chatbot solutions; internal customer service agent support; and customer-facing virtual assistants to provide 24/7 customer service and a new customer engagement experience.Managed and drove the product roadmaps and AI vision across multiple-lines of business, from executive level sponsors and stakeholders to large teams of engineering, QA, customer service, conversational designers, nlp linguists, architects, marketing, legal and compliance teams.Managed product vision, roadmap, priorities and timelines, while building consensus across senior executives across multiple autonomous enterprise business units.

Redwood City, Ca, Us

Early founding member of the executive team of the fastest growing background screening company in the US. Successfully launched the first SMB e-commerce background screening solution, in a highly competitive enterprise focused market.Accountable for Go-To-Market industry partnerships, technology and API integrations. Client acquisition growth of 20X and Revenue growth of 700X during my 27 month tenure. * Worked cross-functionally with Co-Founders, VP of Product, VP of Marketing, Director of Sales, Data Analytics, and BI. Accountable for building the partner sales and technology channels. Designed and Implemented features required for product market fit, generating high-LTV through partner channels.* Hired and lead a cross-functional Business Development team that sourced, negotiated, and implemented over 20 technology HR technology vendors utilizing customized APIs.including, Greenhouse, SmartRecruiters, ZipRecruiter, Jobvite, iCIMS, TriNet, and The Applicant Manager(TAM).* Designed and implemented the API partner strategy and team; including, building the engineering and API Product Management teams and managing partner feature and design requirements.

San Carlos, Ca, Us

Founded GoJobs.com, one of the first Internet job boards, in 1996. Designed and built multiple industry-leading recruitment marketing solutions; including,* 1997 - Implemented the largest niche job ad distribution network, with over 1,000 job site publishers.* 2001 - Designed the first "Source of Hire" industry protocol, automating inbound candidate source information.* 2003 - Implemented one of the largest SEO projects within the job board industry, with over 1 million landing pages indexed in Google, Bing, and Yahoo. * 2008 - Launched SEO4Jobs, a search engine optimization solution for corporate career sites, integrating SEO and job distribution with career microsites.* 2010 - Negotiated a traffic partnership with Indeed.com and exited the business full-time in 2014. Accountable for all aspects of the business, from Product, Sales, Marketing, Finance, and Operations.* Product Managed development of the first Job Ad Distribution network with over 1,000 job board partnerships, allowing customers to upload and post job advertisements to multiple job boards, career sites, and classified networks.* Product Managed and hired an international team of engineers, designers, and quality assurance leads to design and implement a job ad scrapping and XML import program to automate the job posting recruiting process.

ERP Consultant working on Financial, Sales Order Processing, Purchasing, and Inventory Modules. Implemented JDEdwards software for multiple Fortune 100 companies; including, Gateway, Chevron, Dole Foods, Hallmark, and Lexmark.