Manage 10 Identity & Access Management ("IAM") engineers across 3 teams, acting as Product Manager for multiple platforms, including:• Privileged Access Management ("PAM") - CyberArk• Active Directory Authentication and Authorization - Microsoft Entra ID (Azure Active Directory), Active Directory, Single Sign-On ("SSO"), Multi-factor Authentication ("MFA"), Microsoft Identity Manager • Mainframe Role-Based Access Control ("RBAC") - IBM RACFNotable projects to reduce risk:• Removed insecure MFA and expanded modern MFA (Microsoft Authenticator with Number Matching) to the enterprise (40,000+).• Expanded modernized Microsoft Entra Identity protection tools (Entra Advanced Password Protection, Self-Service Password Reset, Conditional Access) to the enterprise.• Added security to sensitive cloud administrator roles by implementing controls through Microsoft Entra Privileged Identity Management ("PIM") and custom roles.• Deployed CyberArk Vendor Remote Access (aka "Alero") to provide secure remote privileged access for vendors supporting 100+ critical applications.• Led projects to expand automated Application Secrets Management to CyberArk for on-premise applications over REST API and containerized (OpenShift/Kubernetes) applications through CyberArk Conjur.• Expanded use of CyberArk for privileged access account management for over 10,000 privileged user accounts and 20,000 privileged system and application accounts.• Reduced over-provisioned mainframe access through RBAC roles, eliminating over 800,000 unnecessary entitlements.• Led various engineering infrastructure enhancements, including an upgrade of CyberArk from 11.7 to 13.Notable achievements:• Top Performer first year with the organization• Developed QA framework for Agile Release Train• Increased team Gallup satisfaction score from 2.9 to 4.04 during first year• Hired 7 full-time engineers to the IAM team

Responsible for the internal Information Technology Operations platforms and services for AHEAD’s employees across the US. Managing the IT Operations team responsible for developing, delivering, and supporting core infrastructure, networking, cloud, and business critical applications in a high-growth technology professional services company with 1500 employees and approaching $4B annual revenue. • Managing staff of engineers and systems administrators responsible for internal production infrastructure & networking, virtualization, and cloud infrastructure (AWS, Azure). • Leading the team responsible for architecting, managing, and supporting AHEAD’s Microsoft environment, which includes cloud platforms such as Microsoft 365, Teams/SharePoint, Intune, Azure, and integrations with third-party apps and services.• Contributing as Team Lead, Technical Architect, and Subject-Matter Expert, providing technical solutions for: o Identity and access management in Okta, Active Directory, and Azure AD, o Endpoint management in Jamf Pro, Microsoft Intune/Endpoint Manager, and Workspace One UEM, o Business productivity and collaboration in Microsoft 365 and other software-as-a-service applications.• Managing project solutions and delivery with business units and stakeholders across the organization, ensuring project delivery through Agile & Waterfall methodologies while acting as internal product owner and solutions architect.• Leading efforts to integrate technical environments and solutions through mergers and acquisitions.• Managing IT Operations budget and expenditure, including negotiating and managing subscriptions and contracts with vendors.

Responsible for the internal Information Technology Operations, Service Desk, and Security department within AHEAD. • Managed Service Desk team (levels 1 & 2), Systems Administrators, Network Engineers, and Information Security Analysts. Built teams and responsible for hiring and growing talent within a rapidly scaling company.• Led projects to enable rapid company growth through expansion of AHEAD sites and facilities, and technical integrations and migrations through M&A.• Implemented and drove efforts to deploy a cloud-first environment within AHEAD, migrating from on-prem infrastructure to the cloud, using Software-as-a-Service and Hybrid Cloud infrastructure. • Managing relationships and contracts with Vendors, IT purchases and budgets, and SaaS procurement.Notable Projects:• Implementation and technical ownership of Okta Identity & Access Management, Single Sign-On (SSO), and Multi-factor Authentication (MFA). Integrations with SAML/Oauth, provisioning, and deployment for 175+ cloud and on-prem applications.• Implementation & ownership of IT Service Desk and migration from Salesforce Service Cloud.• Migration of on-prem CUCM phone systems to cloud.• Implementation and ownership of Mobile Device Management (VMware Workspace One, Intune, Jamf Pro) and zero-touch deployment (Microsoft Autopilot, MacOS Automated Device Enrollment) for 1300+ devices.• Migration to Microsoft 365 from Google G-Suite.• 7 M&A integrations, including migration of over 800 employees to systems and consolidation of legacy systems and tools.• Development of information security policies, procedures, and controls to achieve AHEAD’s first SOC2 Type 1 & Type 2 certifications in 2019/2020.• Technical design, build, and move for 7 locations, including networking and data center infrastructure, A/V, badging & security.• Implementation of 50+ cloud applications/systems, including Carbon Black, Docusign, Okta, Microsoft 365, Cisco Meraki, Jamf Pro/Jamf Connect, Box, KnowBe4.

Volunteer consultant efforts on behalf of various non-profit organizations.Project Manager for donor database CRM implementations. http://www.taprootfoundation.org/Innovations for Learning - Salesforce.com Implementation

Managed infrastructure and systems architecture, planned and implemented business systems, managed internal IT projects, and managed IT Support staff for a 300-person digital marketing agency.Notable Projects:• Implemented Okta for Single Sign-On and Multi-factor Authentication.• Developed technical security controls aligned with ISO27001 and ISO27002. Developed SIG document for client and vendor compliance management. • Implemented asset management and eliminated redundant software spend by 50%.• Implemented Service Desk and service delivery SLAs to reduce user downtime and response from several days to hours.• Managed technical integration of company acquisition in January 2013, including infrastructure & systems integration and consolidation of applications and support.

Level 2 IT Support and systems administration for regional law firm with 350 attorneys and 150 staff across 17 offices. Designed remote support solutions and managed 2-4 desktop support technicians. Managed user administration, content management, and BC/DR for Tennessee region.• Designed support solutions to improve operations, and provide faster access to critical information by developing automated scripts and content management models for the electronic data management system.• Led an E-Discovery project of data on over 600 physical assets (laptops and workstations).

Level 1/Level 2 IT Support for medical practice across 3 hospitals and 8 clinic locations. Managed implementation of Electronic Medical Records system (Misys) and training for doctors and nurses. Technical resource for office and clinic expansion to 8 clinics; deployment of wired ethernet and WIFI networks.