Jonathan Gloria Email & Phone Number

Greeted guests arriving and leaving the hotel. Checked guests in and out of hotel. Communicated with maintenance and housekeeping about guest complaints. Prepared nightly reports of hotel finances then sent out to corporate office.Communicated daily events to coworkers in a timely manner.Replied to guests' email inquiries and phone calls.

San Jose, California, United States

I worked with supervisors to audit the fines and fees of thousands of people under traffic violations. I was part of a team that secured over $500k in revenue from fines and fees that were not recognized. As an Accounting Clerk we worked heavily with Excel to create reports and SAP to facilitate refunds when necessary.

Handled cash from day to day operations in the store and secured cash at the end of the night. Kept track of inventory of lottery tickets and recorded our total sales.In charge of lost and found. Kept track of overages and shortages in cash registers. Helped customers with returns and purchases as well as handling other problems customers had, and answered phone calls as well as transferring calls to the proper departments. Resolved certain hardware and software issues with store equipment.