Commercial Manager
Current- Responsible for planning, coordinating and supervising the marketing of laser cutting, bending, boilermaking and machining services, including prospecting for new customers; - Responsible for preparing and/or negotiating proposals and commercial contracts, formatting prices and payment terms, etc. aiming to maintain or improve the company's market share; - Provide customers with "follow up" of ongoing business, supporting decision-making with information, documents, etc. until the sale is completed or during the production process; - Acting in the after-sales service, paying attention to the service implementation strategy in order to synchronize the customer's expectations with the company's service and ensuring their complete satisfaction, providing the necessary service in the solution of any problems, revision or contractual extension, requesting technical support to ensure their loyalty and maintenance of quality standards, in addition to setting established deadlines. Provide all support to the technical area, informing it about service details to speed up the execution of the work; - Monitor accounts receivable from customers, verifying compliance with orders placed and maintain contacts in the event of delays, negotiating new deadlines, payment conditions, ensuring the financial health and commercial image of the company; - Carry out visits to effective customers to strengthen relationships, publicize the company's services in order to retain them, or eliminate threats from competitors in the analysis and solution of objections that may interfere with customer maintenance; - Monitor reports issued by customers to assess the sector's performance, as well as subsidize other productive areas (PCP and manufacturing), surveys, customer complaints, etc. to redefine strategies and approaches with the market; - Select, negotiate hiring conditions and train new employees to compose the sales team I coordinate;
