Jonathan Guerra Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Canada Area

• Proactively manage purchase order and invoicing processes, while collaborating with 100+ employees worldwide to deliver innovative results. Continuously improve procedures related to backlog development and queue.
• Expedite 300+ time-sensitive purchase orders through the approval cycle within one month, reducing the backlog and following them through the process while partnering with suppliers to ensure seamless delivery.
• Perform audits of 200+ purchase orders and invoices per week, significantly decreasing inaccuracies.
• Investigate a wide range of technical concerns and present solutions using troubleshooting expertise.
• Manage a diverse portfolio of invoices across Asia-Pacific, Europe, and North America.
• Train a team of three employees to successfully coordinate purchase order and invoice management systems.

Venezuela

• Managed the full life cycle of projects by liaising with various stakeholders to efficiently drive program initiatives from ideation to completion. Ensured projects were delivered on time, within budget, and exceeded.
• Spearheaded three projects with limited resources and collaborated with senior project managers to successfully complete two additional projects.
• Monitored technical and financial resources for 10 employees, including local and remote staff members.
• Guided teams of three or more, tracking progress while providing ongoing feedback to meet ambitious project goals and deliver outstanding results.
• Collaborated with the Program Delivery Management team to forecast weekly revenues.
• Acted as a liaison between multiple stakeholders, ensuring harmonious communication between all parties.

Venezuela

• Applied immersive product knowledge and technical expertise to support top-performing enterprises and deliver advanced results tailored to each client. Executed technical sales strategies for company products and.
• Supported the Presales Team by attentively listening to the clients’ needs and communicating custom solutions that significantly increased sales revenue.
• Mentored employees by sharing technical leadership expertise and guidance about data storage and migration.
• Delivered technical and sales presentations to educate staff and senior management on a wide range of company products and services, increasing client satisfaction.

Venezuela

• Served as an onsite consultant analyzing and solving data discrepancies in enterprise resource planning (ERP) systems. Identified opportunities for process improvements in the areas of marketing, supply chain.
• Identified opportunities to improve the overall client experience while creating a culture of trust and integrity.
• Detected system errors and provided reliable solutions to ensure complete client satisfaction throughout all stages of the business development process.
• Collaborated with a diverse team to identify opportunities for integrated user experiences.
• Succeeded in developing an expert understanding of the company’s ERP platform and was considered a trusted source for advanced problem-solving needs.

Venezuela

Successful at managing different levels of access for client user. Maintained permanent contact with headquarters (Washington) to transmit instructions related to the operation, troubleshooting.

Venezuela

Assisted employees with all technical support inquiries relating to commercial software. Provided troubleshooting and computer upgrade assistance. Identify training needs for the staff in the use of recently acquired software. Developed documentation of systems issues and users guide to facilitate the use of application.

Diploma, Computer Software Engineering, Software Engineering Technician

System Engineer, Information Technology