Assist in daily operations of PC Recycling Center. Build, troubleshoot, and repair donated computers and peripherals for resale.

Completed various contract assignments doing Windows 10 migrations, printer installations, server swaps, workstation change-outs, PC refreshers, installations, & de-installations.

Provide service to customer inquiries regarding hardware, software, printing, storage, and connectivity issues.Accurately maintain associated data, files and records regarding technical support incidents.Effectively communicate and simplify technical terms for end users through simplified trouble shooting of products in a creative, technical or mechanical nature. Reply to service tickets promptly and in accordance with established guidelines.Handled support for Windows OS versions 7, 8, & 10, IOS devices, tablets, and laptops. Obtained A+ and Network+ Certification.

Focus is currently on consulting services, primarily in financial management, tax preparation, QuickBooks, quality assurance, process improvement, fraud detection & prevention, internal & external audits, & facilitation of internal controls.

Developed and directed central accounting office functions for multi-campus non-denominational church that grew from one location in 2002 with total income of $4 million to fifteen locations generating total income of $20 millionIntroduced a systematized structure of uniform policies and procedures which complied with Generally Accepted Accounting PracticesEstablished audit-able cash handling procedures which required dual access in all areas where no formal procedures had previously existed Initiated use of credit cards & on line giving as convenient methods for donationsPioneered the use of remote capture bank deposits through scanning of checksNegotiated and arranged financing for construction projects, loans, swap agreements, wire transfers. Provided bank with necessary documentation to handle inspections, coordinated insurance, communicated needs to contractor, and ultimately ordered funding of drawsPrepared ad hoc financials, return on investment analysis, and feasibility studies for existing and potential new locations

SIX SIGMA - CERTIFIED BLACK BELT Selected and Promoted from among accomplished cross-functional hotel professionals to become skilled in a proven program to facilitate innovative changes into our core business model through a business management strategy that utilizes a set of quality management and statistical methodsCertified upon completion of training project which produced an increase of $27K in Net Operating ProfitPioneered program to all staff at local property levelFacilitated teams of leaders using numerous tools and techniques that led to improvements which increased revenue, reduced expenses, significantly raised customer satisfaction, or employee morale; but more importantly added another $200,000 or more to the bottom line Net Operating Profit each year.Introduced innovative ways to increase lunch business in casual dining restaurant based on identifying key measurements. Lunch revenue was increased by $60K with a capture rate escalated to 30%, generating 7,000 additional customers

Initially employed as a Consultant for HEI Hotels, that purchased a Marriott Hotel in North Charleston. Accepted new position and participated in takeover and conversion to a Hilton franchiseCollaborated in another conversion to the Sheraton brand, within a short period, following the buyout of HEI by Starwood HotelsTransitioned smoothly in each chain affiliation, successfully replaced front and back office networks, set up all interfaces, complete change out of GL systems, payroll processing, POS equipment in food and beverage outlets and credit card processorsAccountable for Accounting functions, IT systems support for LAN and all interfaces to Property Management SystemConsulted with Operating Departments in analyzing productivity, quality assurance, guest experience enhancements, and employee morale Interacted closely in daily operations of the Food & Beverage, Sales & Marketing, Repairs & Maintenance and Front Office Departments

Directed all accounting functions for 376 room hotel facility, managed a staff of twelve, which included Purchasing Department.Discovered and provided documentation to law enforcement to prosecute managers that were actively involved in credit card fraud scheme amounting to approximately $200K Executed major modifications of hotel processes and accounting procedures to conform to the requirements of the FIFA International voucher system while hosting the 1994 FIFA WorldCup Soccer Organizing Committee for the largest-attended sporting event to date in US HistoryIdentified and trained my replacement as a promotion from within prior to my leaving the company

Exposed and supplied evidence to prosecute hotel payroll clerk that was fraudulently cashing checks totaling over $60K Created and applied payroll audits and other procedures to safeguard against the recurrence of fraud, which are now standard operating policies throughout the company Prompted what is known today as "Best Practices", a proactive quality improvement process utilized worldwide by many organizations Restructured the Purchasing Department by developing innovative procedures and programs to upgrade the inventory control and protect company assets