Jon Brooks Email & Phone Number

Windsor, Ontario, Canada

• Led day-to-day operations of the company, managing a $1 million budget. Formulated and executed comprehensive business strategies, plans, and procedures, evaluating performance through data analysis and metric interpretation, presenting concise reports to the CEO on critical matters.• Strategically shifted the company's focus from cannabis research to COVID-19 testing and manufacturing, achieving a remarkable $250,000 in gross revenue within the inaugural quarter of operations. Established and managed accounting and payroll functions, ensuring seamless reconciliation of books and successful bi-weekly payroll execution.• Developed specification sheets and quality control workflows for a highly successful manufacturing run of COVID-19 Antibody tests. Facilitated document control and creation for submissions to Health Canada, demonstrating regulatory compliance.• Pioneered a turn-key website payment and booking solution, enabling prepayment and secure customer booking for COVID testing. Orchestrated a dynamic marketing strategy to enhance visibility and generate traffic for the new COVID-19 travel testing program

Windsor Ontario

Windsor Ontario

• Established, owned, and managed a distinctive niche-market bakery specializing in authentic Greek desserts and foods. Achieved consistent year-over-year growth, increasing net profit by $14,000 annually throughout the entire operational period.• Successfully conceptualized, designed, packaged, and secured placement of products in retail stores across Southwestern Ontario. Maintained comprehensive oversight of all business facets, including purchasing, sales, marketing, and IT.

Windsor, Ontario

• Oversaw recruitment, training, and management of personnel, implemented quality assurance programs, and strategized process enhancements in a dynamic contact center environment. Procured materials, ensured compliance, and collaborated with RIM Blackberry to revamp their quality assurance program, elevating the overall customer experience.• Managed diverse programs for prominent entities such as RIM, HP, AT&T, Support Soft, and Symantec. Expertly handled reporting responsibilities, including stack ranks, commissions, scheduling, shift bids, and forensic metric analysis.• Coordinated scheduling, projected budgets, and labor costs, demonstrating adept financial acumen. Addressed technical, HR, and logistical challenges related to call center metrics and drivers, ensuring seamless operations.• Engaged with clients to execute customized projects, demonstrating versatility. Resolved billing issues, authorized and processed adjustments, and conducted

Windsor Ontario

• Served as the Rental Manager for a mid-sized audio-visual company, overseeing the scheduling, quoting, budgeting, and inventory management processes. Proficiently set up, operated, and dismantled a range of audio-visual equipment for conferences and meetings, including LCD projectors, wireless and wired microphone kits, screens, mixing boards, and switching boards.• Led the coordination of scheduling, projecting budgets, and managing labor costs to ensure efficient and cost-effective operations. Took responsibility for the maintenance and repair of equipment as needed, contributing to the overall reliability and quality of the audio-visual services provided.

Toronto, Ontario

• Directed the seamless setup, operation, and dismantling of diverse audio-visual equipment for conferences and meetings hosted in various downtown Toronto hotels. Orchestrated comprehensive coordination efforts, including scheduling, staffing, and management of projected budgets and labor costs.• Provided expert advice and quotations to clients regarding audio-visual requirements for meeting spaces within hotels, tailoring recommendations based on the size, style, and setting of their events

Toronto Ontario

Freelance Journalist, writing for various publications including Sun Media, BMO Nesbitt Burns, various government agencies, and magazines.

Toronto, Ontario, Canada

•Designed and developed the Investment Banking Groups Intranet Portal and Internet Web Site which focused on leveraging the existing client relationships within other lines of business.•Wrote the Style Guide for both the Intranet and Internet Web sites.•Observed daily work flow to create and implement functional tools. These increased the efficiency and tracking abilities allowing staff to have greater control over development and maintenance of the various sites

Toronto, Ontario, Canada

Project Manager•Responded to RFP’s by preparing, writing, editing and releasing proposals•Worked with clients from inception of web site, through the development and to testing and completion.•Worked with technical support staff to redesign web servers and office networks to support increased security and load distribution.Content Developer and Editor•Previewed and edited the content for web sites.•Worked with clients to ensure that content was well developed, coherent as well as concise and easily readable.•Reviewed content to ensure that it is written to client specification while maintaining a direct and positive flow of information to the reader.

Post Graduate Certificate, Journalism

Bachelor Of Arts (B.A.), History

Bachelor of Arts in History

Bachelor Of Arts (B.A.), English

Bachelor of Arts in English